Jackson Energy Authority

I made a 375 dollar deposit and now jea wont give back my depositi got service over two years ago, never had my lights turned off and although I did not agree with the outrageous bill, I paid it, now I ambeing told that I cant get back my deposit, I was told that after 2 years of service, that the deposit will be returned, now they telling me that it will not beDesired Settlementto have all of my deposit creidited to my accountBusiness Response It is the policy of Jackson Energy Authority to refund deposits after a customer has had two years of good payment record with no late fees on their account.[redacted] did not fit the criteria for a deposit refund based on her 2 year payment record.If further explanation is needed please do not hesitate to re-contact our offices.Respectfully,[redacted] Credit Analyst

I have had three utility bills within the last month of me owing 1123 dollars on a bill in the month of Feb.13 on February the 2 I get a bill for 167My last month bill is 167.42 this month's bill 1124 dollars which I have already paid.Desired SettlementFor me to only pay the bill for 167dollars that I was billed for feb.Business Response Customer's February bill that she references was $167.27 was generated on 1/19/16. She had a returned check come back on 1/21/16 which increased her balance to 576.77. The new bill generated on 2/18 with current charges of 569.97 and a late fee applied of 27.44 bringing her total account balance to 1174.18. the reason her balance increased so high was because of the returned check on 1/21/16.

Transferred utilities from one apartment to another. Instead of transfer was given a new account. Four months later 350.00 billed for a deposit. In May my wife went to transfer utilities from [redacted]. * to [redacted].*. She was assisted by [redacted]. We left the utilities and the cable on at the old place for a few days because they could not get to the new apartment to hook the internet up, which we needed because my wife takes online classes. She was given a new account number because if this. She was not told we would be charged a deposit of $350.00 she was just given a piece of paper with both the old account number and the new number. We simply wanted to transfer our utilities. There has never been a deposit to do this before. Three to four months later we recieved a bill stated we where being charged a deposit because we were given a new account. I went and spoke with [redacted] at JEA about it and after a long discussion she stated if we could bring the old account up to date which had a $155.00 balance she would remove the deposit of $350.00 since we were never told about it. I asked if I could pay it by October 1,2013 and she stated I would have to get permission from [redacted]. I then got permission from him to do so. When I got my new bill for October I noticed that my bill had not been corrected as promised. When I went to speak with someone at JEA about it I was told by [redacted] I needed to speak to [redacted] since he have the extension to pay the close out of the old bill of $155.00. I went back to talk to [redacted] he stated he would not correct the bill as previously promise by [redacted] but would work with us to pay the deposit that was charges by giving extensions. My complaint is simply that I did not ask to get a new account opened because I already had one, I simply need to transfer utilities and was promised my bill would be corrected and it was not. No one ever mentioned when we went in May we even needed to pay a deposit nor was there an attempt to collect one when we transferred the utilities. I called to speak with a supervisor and I got a return phone call from [redacted] questioning why I needed to speak with his supervisor I should be glad my utilities were not turned off. I have yet to be able to speak with a supervisor to get my bill credited. Desired SettlementI would like my bill corrected and the 350.00 deposit removed as initially promised by [redacted]. Business Response October 22, 2013Revdex.com of the Mid-South3693 Tyndale DriveMemphis, TN 38125Re: Case # [redacted]To Whom It May Concern:Thank you for your letter on October 11, 2013 to make us aware of this complaint. In our research on this account, we found one transfer of utility services.On May 3, 2013, Jackson Energy Authority completed a turn-on new service at [redacted] #* per the request of Mr. [redacted]. The previous services at [redacted] #* were turned off per customer request on May 8, 2013. Because of the request to leave [redacted] services active in both locations, there was a need to give our customer a new account number. We do apologize for not making this clear.Mr. [redacted] had a security deposit at [redacted] #* that would be transferred to the new service address. The amount of $180 was taken from the security deposit because of a past due bill in that amount at the location and because a final bill had been issued and not paid. The balance was then transferred to the new account at [redacted] #*. On September 3, 2013, Mr. [redacted] had a conversation with Customer Service and they explained the details of the account and the need for the security deposit to be reestablished at the new address. Because of the debits and credits, a payment of $321. 16 would be needed to bring the account current. This would take care of the past due amount and complete the deposit requirements. On October 6, 2013 in a conversation with the Credit Supervisor, Mr. [redacted] said he understood. The account is now current and in good condition.We do apologize for any confusion the bill may have caused Mr. [redacted]. Anytime there are multiple transfer requests for services at different locations, it never fails that you will receive over lapping bills. I hope this clears up the question of the bill and deposit.Again, we appreciate you informing us of the problem and giving us the opportunity to bring it to a quick resolution.Best Regards,[redacted]Manager of Customer CareJackson Energy Authority

I had four months of$128ea.month credited to my account for utilites used that now JEA has realized there is a mistake I was made to pay for an errorI was told by an JEA employee that it's not possible to have the same acct number as another resident. So in knowing this fact I was disturbed when I learned of checks being sent to my acct I questioned it the first time it happened in Sept 2014 I was told by an JEA employee we don't know were the payment came from. So 128.00 credit was showing up each month now I am receiving section 8 assistance and that was unusually for me to receive such credit so I never thought nothing of it now here it is March 2015 and I receive a notice of a past due amount so questioned it this time I went to JEA and spoke with 5 different employees who informed me that payments being made to my acct wasn't meant for me but had my acct number attached just different name so I'm I asked for a refund because there was an error on JEA end and they weren't willing to acknowledge the fact that they made an error and wanted me to pay for mistake that was made on there behave this has caused pain and suffering for the amount of money I had to pay at one time to accompany a JEA error I was not accomdated as a customer nor treated civilly.Desired SettlementI am seeking a pmt in the amount of 514.00 dollars because I was made to pay for an error that was on JEA behave an computer system error that JEA was made aware of. Business Response The money customer is seeking payment for was sent to us from [redacted] apartments as utility assistance payments. [redacted] attached her account number to the payment instead of the correct customers info. This was not an error made on behalf of JEA, we applied the money to the account number the complex provided. It was then brought to our attention that this customer was accepting money that was not hers and we had to transfer the payments to the correct customer.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)This was a error done on JEA behalf there is no possible way [redacted] sent a copy of my account number to JEA without JEA giving it to the customer and the customer then gave the account number which is printed on the receipt that was giving from JEA to [redacted] apartment. Its a fact no two people can have the same account number so it's a fact that that JEA made a mistake and gave my account number to the customer. I want the situation addressed because I was told by an JEA employee they make mistakes all the time. So for my pain and suffering and what I had to go through should be corrected and I should be credited the money they put in my account by error for 4 months.

I have lived here for 30+years and was charged $1,000 for A Bill called Billed for Deposit.Area relief is trying to help.In Dec 2014 I was charged the amount of 748.00 for my gas electric and water heating on. Dec 20? My water was disconnected then 1 day later my lights and heat was disconnected I paid $720.00 total in payments and the and extra 85.00 to allow them to turn everything on my balance was $00.00 balance. Then on Feb 2015 I get a bill for Dec 12 2014 to Jan 15 2015 in the amount of $842.66 for a Billed Deposit for $306.93 and another for Billed Deposit for $150.34 plus a bill for $345.23Desired SettlementNo settlement just need to know what the charges are and why this time ever in my connection with JEA.If I could understand these charges and there is help for them but they are not understanding them. Please help me in this matter my grandkids suffer for the misunderstanding also. Thank you so much for takin time out for this.Business Response Contact Name and Title: [redacted]Contact Phone: XXXXXXXXXXContact Email: [redacted]This customer was cut for non payment and the utility deposit was applied to her account to pay the balance. When customer came in to reestablish service, deposit had to be charged to customer again because we previously refunded it to pay old bill. This is common practice for us when an account closes is to apply the deposit to the customers balance. Since service did get turned back on, we require that deposit to be put back up on the account. This is the reason for the billed deposit line item on the bill.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I was not a new customer I had that account for over 30 years. It had been cut off before years prior and they always add a reconnect fee for $50.00 and that is added to the bill. It was off for 1wk or less and no indicate of becoming a new customer no change of address form filled out.For awhile I had major water problems they told me my bill was always high.because they told me I had a major water leak for a while II could not afford to fix it at the time only to find out JEA had a busted sewer line to my line and they fixed it in FEB 2015. Still the billed for deposit I understand is for new customers only. My deposit if any should not have started over unless I move to another place and there was none.Final Business Response I called and spoke to the customer on March 25th to explain the reason her deposit credited to her account when she was cut off and how it was set back on her account when she turned on. We also talked about a water issue she is having and how we can help her with it once the leak is fully repaired. She was satisfied with our conversation.

I have had internet service for 2 years, and my line has still not been properly installed.I first purchased internet service from [redacted] Energy Authority in November 2013. On the day of the install, the installation technician told me he had to run my cable from the next door neighbor's house, and that they would be back to bury it. The cat5 cable just lay across the grass. I called JEA Customer Service for follow-up over the following months, but nothing came of it.In spring of 2015, my neighbor cut the cable with his lawnmover while mowing. A JEA technician came out on a Saturday and put in a splice. He said this was temporary, that he had talked to his supervisor, and that a crew would be out on Monday to install an aerial line. After a few days with no activity, I called JEA Customer Service again and found they had once again decided to bury the line. After several more calls from me, JEA eventually called the dig hotline and sent a crew to trench in a flexible conduit in late summer 2015.As of today, the cable has still not been run through the conduit. On 11/2, I called Customer Service, hoping that the work could be scheduled for 11/11, which is a day I have off of work. The agent told me she had spoken to two supervisors and that the work was scheduled for 11/4. She said I should not have to be home, but if I was needed, I should tell the crew when they called that they should return at my convenience. The work was not performed, and no one called me.I am sick of calling Customer Service and spending 15-20 minutes on the phone each time only to have nothing come of it. This is very unprofessional.Desired SettlementFinish burying my internet cable within 5 business days of contact from the Revdex.com.Business Response On 12/1, our telecom technicians went on site to 35 [redacted] and pulled the line off the ground and ran it back thru the conduit. This should solve any concerns/issues with the fiber laying loosely on the ground.Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)The work was completed, as they stated.