Jackson Hewitt - Tax Services of America (Company owned locations, not Franchises)

We have received this complaint and are researching this issue.We are not in agreement with the facts of the complaint - and will be in discussion with our local manager in the complainant's market.JACKSON HEWITT TAX SERVICE

[redacted] Again we apologize that this calculation error occurred, but the Accuracy Guarantee specifically states that we will pay any interest or penalties charged due to an error In your case, this does no apply since there is no balance owed to the IRS that would cause that to be the case We are acknowledging that an error was made at the time you used our software that caused you to believe you would be getting a higher refund than you were owed The IRS made the correction and sent you the refund you were due We offered to send you a [redacted] gift card in the amount of $100, which we would still be happy to do if you're still interested.Jim M [redacted] , ManagerJackson Hewitt Online

Have been in direct contact with this complainant.Appears they may be a delay with the [redacted] but a resolution should be received soon.JACKSON HEWITT TAX SERVICE

We have received this complaint and will be in contact with our Area Manager in the [redacted] JACKSON HEWITT TAX SERVICE

We have received this complaint and will bring it to the attention of our local manager.Jackson Hewitt uses a third party service to administer the Preferred Card program.Clients may call [redacted] for assistance and balance inquiries.Due to the nature of the card agreement, Jackson Hewitt and the local tax preparation offices do not have access to all transaction information.JACKSON HEWITT TAX SERVICE

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is Not good! It says that Jackson Hewitt will get ahold of the local manager, that's who I keep dealing with and she's the one that I'm making the complaint aboutI called the corporate office two times and they keep sending it back to herThe last time I spoke with her she said that she didn't know why I keep trying to file a complaint because it's not going to matter it will keep coming to her and she is not going to do anything about it I have talked with her many times and she is rude and will not do anything, I would think that there is somebody above her to deal with I just think that someone's should be held accountable for their job and I don't think it's right that I have to pay $for somebody's mistake, especially when the first girl that I talked to have me a fax number and all the information to provide in order to be reimbursed Regards, [redacted]

The $Gift Card is a promotional product offered by Jackson Hewitt.All of the advertising on television, internet and in-store signage indicates that there is a minimum tax preparation fee required.We respectfully dispute any claim of advertisement on this offer.JACKSON HEWITT TAX SERVICE

Complaint: [redacted] I am rejecting this response because: The link in the message regarding their guarantee states: "Coverage under the Accuracy Guarantee does not apply to the following situations ("Exclusions"):(ii) your tax refund was reduced or not received as a result of a tax lien, judgment, support order, unpaid student or government-related loans, back taxes, or any other collection activity..."none of these are the reason why my refund amount was lowerAdditionally I spoke to a Jackson Hewitt Representative on January 31st (via the live chat feature) who assured me the original dollar amount quoted was correct (screenshots attached I edited out the last four digits of my SSN to protect my personal information) Regards, [redacted]

[redacted] I have reviewed the details of your case and sincerely apologize for the calculation error that impacted your tax return filed through Jackson Hewitt Online Since the error resulted in a lower refund amount, and not a balance due to the IRS, the Accuracy Guarantee does not apply Please see the details in the link below:http://jacksonhewitt.com/In-Store-Tax-Prep/Products-and-Services/The Accuracy Guarantee would cover any penalties and interest incurred by the error, but does not cover differences in refund amounts If the software calculated properly at the time you filed, the software would have displayed an expected refund amount of $212, which is what you mentioned that the IRS sent you Once again I apologize, but we would not be able to pay you the difference in refund amounts We did discuss another type of compensation for the inconvenience, such as a [redacted] Gift Card, but you declined that offer If you would like to reconsider and accept that offer, please let us know and we will work something out.Thank You,Jim M [redacted] , ManagerJackson Hewitt Online Support

Complaint: [redacted] I am rejecting this response because: Billing or Collection Issues - The company has failed to correct billing errorsselectProblem:Previously reported that I had my taxes done with Jackson Hewitt as a unsatisfied returning client I was assured by the office manager Donna herself I'd receive excellent serviceThey put my address wrong on my return there for I had a state check of $mailed to incorrect address along with a Jackson Hewitt debit card witch could hold 6,worth of my return to wrong address..after speaking with an area manager Kathy L [redacted] .they promised me a refund of services $381...its been over days and Every time I call they give me the excuse they never received the request and watch for mail 7-daysThat was over weeks ago...I'm furiousTranslateDesired Settlement / Outcomeesired Settlement:selectDesired Outcome:Refund of $and proof the matter is being handled honestlyConsumerMost Recent MessageDate Sent: 3/14/10:46:AMJackson Hewitt[redacted] my ***....Donna from the Erlanger office did my taxes

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me