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Jackson Hewitt Tax Services

410 Jordan Ln NW, Huntsville, Alabama, United States, 35805-2624

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Jackson Hewitt Tax Services Reviews (%countItem)

I filed my taxes on 1/19/2020 thru Jackson Hewitt for the loc on 3031 memorial pkwy HSV Al 35801 filed my state taxes & it was never filed but charged.Filed my tax return for the year of 2019. An Jackson Hewitt website was told it was filed by paper would receive between 5-7 weeks. I called Jackson Hewitt on 3/26/2020 to inquire status of state return and was referred to the State of Revenue. I spoke with department of revenue on 3/26/2020. Was told they haven't received a return for my state return. Called Jackson Hewitt back on 3/26/2020 and spoken with *** from the location which I filed my tax return which he confirmed it wasn't sent to the Department of Revenue which I was told my return was not sent to them. He stated it was not sent off which I filed on 1/19/2020 on Jackson Hewitt website state I would receive it within 5-7 weeks. Which I was told by *** that he could file it today but with everything going on at this time in the world it may be a little later than the 5-7 weeks.

Desired Outcome

Other (requires explanation) Other (requires explanation) Other (requires explanation)I feel I should receive a refund due to on website it stated I would receive my return within that time frame and it was never even filed nor was I contacted to be made aware that my return was never filed I waited 8 weeks and contacted Jackson Hewitt as well as the department of revenue to be informed my return was never filed.

My complaint is regarding the cost of having Jackson Hewett computing and filing our 2017 taxes. We saw a card on the desk stating that the charge for a simple return plus one state return would be $128.00 for seniors. When it came time to pay for the service we were quoted a price of over $400.00. When we questioned this the preparer was able to get it reduced to $228.00. We had a few straight forward forms and one NY State return. We did not itemize anything. We feel this is a "bait and switch!" We decided to try your service but were absolutely astounded at price! Be assured we will not be return customers!

I do want to express the fact that this complaint has nothing to do with the person who prepared our returns. She was very thorough, very friendly and, thanks to her we did "receive" a discount...the exact $228.00 stated on your card for a complex return....hence the "bait and switch" feeling we experienced. It appeared to us that you are employing false advertising practices with no intention of honoring the $128.00 cost to senior.

My complaint is regarding the cost of having Jackson Hewett computing and filing our 2017 taxes. We saw a card on the desk stating that the charge for a simple return plus one state return would be $128.00 for seniors. When it came time to pay for the service we were quoted a price of over $400.00. When we questioned this the preparer was able to get it reduced to $228.00. We had a few straight forward forms and one NY State return. We did not itemize anything. We feel this is a "bait and switch!" We decided to try your service but were absolutely astounded at price! Be assured we will not be return customers!

I do want to express the fact that this complaint has nothing to do with the person who prepared our returns. She was very thorough, very friendly and, thanks to her we did "receive" a discount...the exact $228.00 stated on your card for a complex return....hence the "bait and switch" feeling we experienced. It appeared to us that you are employing false advertising practices with no intention of honoring the $128.00 cost to senior.

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Description: Taxes - Consultants & Representatives

Address: 410 Jordan Ln NW, Huntsville, Alabama, United States, 35805-2624

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+1 (256) 533-6346

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