[redacted] [redacted] Dear [redacted] , We write in response to your letter dated February **, informing us that you had received a complaint against Goldman, Sachs & Co("GSCO") from [redacted] regarding her 401(k) retirement account (the "Complaint")At the outset, we note that the Complaint does not relate to any financial product or service offered to consumers by GSCO or any of its affiliatesRather, it relates to [redacted] ’s May distribution from The Goldman Sachs Employees’ Profit Sharing Retirement Plan (which is the firm’s 401(k) plan) (the "401(k) Plan"), an employee benefit plan that is made available to certain employees of The Goldman Sachs Group, Incand its affiliates ( [redacted] was formerly an employee of GSCO and participated in the 401(k) Plan.) Accordingly, we believe any concern [redacted] has should be addressed with the Administrative Committee of the 401(k) Plan (and in fact we have been in ongoing communication with her regarding the prior distribution of her benefit)In any event, as described in the enclosed May records and noted below, [redacted] ’s entire account was distributed to her in May May Historical Record Summary: Check Register for the 401(k) Plan indicating a check was sent for $13,Tax Register for the 401(k) Plan indicating no taxes were withheld and the entire distribution was taxableDistribution Register for the 401(k) Plan indicating she was provided a distributionTermination Request Report indicating she requested the distribution and elected not to have any tax withholdingParticipant Account Register for the 401(k) Plan indicating she was paid the entire balance in her account [redacted] bases her complaint on a notice she received from the Social Security Administration The notice states, “We are writing to tell you that you, or the worker whose Social Security number appears at the top of this form, MAY be entitled to some retirement benefits from a private employer” (emphasis in original) We have explained to [redacted] that based on our records, this benefit was distributed to her in full in May and that she does not have any remaining retirement benefit at GSCO In our efforts to close out this matter with [redacted] , concurrent with this response, we will be sending her copies of the May 401(k) Plan Check Register, Tax Register, Distribution Register and Termination Request Report which show she was paid $13,521.83, her entire account value (She has already received a copy of the Participant Account Register.) Goldman Sachs & Coconsiders this matter resolved and no further action is requiredSincerely, Human Capital Management Goldman, Sachs & Co
[redacted] Dear [redacted] : Goldman Sachs Bank USA (“GS Bank”) received the above-referenced complaint via the Revdex.com’s portal on August *, We have investigated the consumer’s complaint and responded to the consumerAccording to our records, the consumer applied for an Online Savings Account on August *, and August *, As part of the application process, GS Bank conducts two reviews prior to approving an application: an authentication review and an eligibility reviewFor security purposes, the authentication process verifies the identity of all potential customers and the information they provideGS Bank does this to protect consumers from identity theft and fraud, as well as to fulfill our obligation under the USA PATRIOT Act As part of the authentication process, applications must initially pass through an automated account opening process which utilizes publically and non-publically available information to authenticate the applicantsGS Bank was unable to authenticate the identity of the applicant based on the information provided and declined the applicationFor security reasons, GS Bank does not generally disclose the specific reason an authentication failed In response to the consumer’s complaint, GS Bank manually reviewed the applicationDuring the manual review, GS Bank was able to gather and verify sufficient information to authenticate the consumerA subsequent telephone call to the consumer resulted in the successful opening of an Online Savings Account on August **, Based on the above details, we kindly request that this complaint be closed Sincerely, GS Bank Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Goldman Sachs Bank USA (“GS Bank”) acknowledges receipt of complaint ID [redacted] on February **, 2017, from The Revdex.com of Metropolitan New YorkAccording to our records, the customer opened an Online Savings Account (the “Account”) on January *, A routine, automated review of the Account at onboarding identified a potential exception and a restriction was placed which limited account actions These screening processes were implemented pursuant to GS Bank’s obligation under the USA Patriot Act For security purposes, we do not disclose the specific reason a restriction on an account may have been placedAs a result of the restriction, two checks submitted by the customer for deposit were returned on February *, During processing, unique information used for the transaction, as well as internal identification, is automatically imprinted on the back of the checks Checks that are returned to customers have this unique, internal information blocked-out for security reasonsAs a follto the restriction, GS Bank performed a manual review of account and customer information After completing further due diligence on the Account in question, restrictions were removed on February **, 2017, and the customer’s access to the account was restored on that date GS Bank communicated this information to the customer during a call held with the customer on February **, GS Bank considers this matter fully resolved and no further action is requiredIf you have any additional questions, please contact us toll-free at [redacted] , Monday through Friday between am and pm CT Please ask for the Banking Resolution Specialist Team
Revdex.com: I was notified today March ** by my sister who is the old owner of the house at old address that the new renter of the house at old address returned the [redacted] envelop to the new owner of the house at the old address and the [redacted] envelop was returned to my sisterI called the GS Bank and notified them that the [redacted] envelop with the check has been found, GS Bank asked me to go ahead and deposit the check and that I do not need to fill out an affidavit form to stop payment on the check I believe the matter has been resolvedThank you very much for your time in reference to complaint ID [redacted] Sincerely, [redacted] ***
[redacted] [redacted] Dear [redacted] , We write in response to your letter dated February **, informing us that you had received a complaint against Goldman, Sachs & Co("GSCO") from [redacted] regarding her 401(k) retirement account (the "Complaint")At the outset, we note that the Complaint does not relate to any financial product or service offered to consumers by GSCO or any of its affiliatesRather, it relates to [redacted] ’s May distribution from The Goldman Sachs Employees’ Profit Sharing Retirement Plan (which is the firm’s 401(k) plan) (the "401(k) Plan"), an employee benefit plan that is made available to certain employees of The Goldman Sachs Group, Incand its affiliates ( [redacted] was formerly an employee of GSCO and participated in the 401(k) Plan.) Accordingly, we believe any concern [redacted] has should be addressed with the Administrative Committee of the 401(k) Plan (and in fact we have been in ongoing communication with her regarding the prior distribution of her benefit)In any event, as described in the enclosed May records and noted below, [redacted] ’s entire account was distributed to her in May May Historical Record Summary: Check Register for the 401(k) Plan indicating a check was sent for $13,Tax Register for the 401(k) Plan indicating no taxes were withheld and the entire distribution was taxableDistribution Register for the 401(k) Plan indicating she was provided a distributionTermination Request Report indicating she requested the distribution and elected not to have any tax withholdingParticipant Account Register for the 401(k) Plan indicating she was paid the entire balance in her account [redacted] bases her complaint on a notice she received from the Social Security Administration The notice states, “We are writing to tell you that you, or the worker whose Social Security number appears at the top of this form, MAY be entitled to some retirement benefits from a private employer” (emphasis in original) We have explained to [redacted] that based on our records, this benefit was distributed to her in full in May and that she does not have any remaining retirement benefit at GSCO In our efforts to close out this matter with [redacted] , concurrent with this response, we will be sending her copies of the May 401(k) Plan Check Register, Tax Register, Distribution Register and Termination Request Report which show she was paid $13,521.83, her entire account value (She has already received a copy of the Participant Account Register.) Goldman Sachs & Coconsiders this matter resolved and no further action is requiredSincerely, Human Capital Management Goldman, Sachs & Co
[redacted] Dear [redacted] : Goldman Sachs Bank USA (“GS Bank”) received the above-referenced complaint via the Revdex.com’s portal on August *, We have investigated the consumer’s complaint and responded to the consumerAccording to our records, the consumer applied for an Online Savings Account on August *, and August *, As part of the application process, GS Bank conducts two reviews prior to approving an application: an authentication review and an eligibility reviewFor security purposes, the authentication process verifies the identity of all potential customers and the information they provideGS Bank does this to protect consumers from identity theft and fraud, as well as to fulfill our obligation under the USA PATRIOT Act As part of the authentication process, applications must initially pass through an automated account opening process which utilizes publically and non-publically available information to authenticate the applicantsGS Bank was unable to authenticate the identity of the applicant based on the information provided and declined the applicationFor security reasons, GS Bank does not generally disclose the specific reason an authentication failed In response to the consumer’s complaint, GS Bank manually reviewed the applicationDuring the manual review, GS Bank was able to gather and verify sufficient information to authenticate the consumerA subsequent telephone call to the consumer resulted in the successful opening of an Online Savings Account on August **, Based on the above details, we kindly request that this complaint be closed Sincerely, GS Bank Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Goldman Sachs Bank USA (“GS Bank”) acknowledges receipt of complaint ID [redacted] on February **, 2017, from The Revdex.com of Metropolitan New YorkAccording to our records, the customer opened an Online Savings Account (the “Account”) on January *, A routine, automated review of the Account at onboarding identified a potential exception and a restriction was placed which limited account actions These screening processes were implemented pursuant to GS Bank’s obligation under the USA Patriot Act For security purposes, we do not disclose the specific reason a restriction on an account may have been placedAs a result of the restriction, two checks submitted by the customer for deposit were returned on February *, During processing, unique information used for the transaction, as well as internal identification, is automatically imprinted on the back of the checks Checks that are returned to customers have this unique, internal information blocked-out for security reasonsAs a follto the restriction, GS Bank performed a manual review of account and customer information After completing further due diligence on the Account in question, restrictions were removed on February **, 2017, and the customer’s access to the account was restored on that date GS Bank communicated this information to the customer during a call held with the customer on February **, GS Bank considers this matter fully resolved and no further action is requiredIf you have any additional questions, please contact us toll-free at [redacted] , Monday through Friday between am and pm CT Please ask for the Banking Resolution Specialist Team
Revdex.com: I was notified today March ** by my sister who is the old owner of the house at old address that the new renter of the house at old address returned the [redacted] envelop to the new owner of the house at the old address and the [redacted] envelop was returned to my sisterI called the GS Bank and notified them that the [redacted] envelop with the check has been found, GS Bank asked me to go ahead and deposit the check and that I do not need to fill out an affidavit form to stop payment on the check I believe the matter has been resolvedThank you very much for your time in reference to complaint ID [redacted] Sincerely, [redacted] ***