Jacksons Food Stores

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is (very) satisfactory to me They have gone above and beyond what I would expect so I am very pleased.Sincerely, [redacted]

Ms [redacted] We are sorry to hear you had a poor experience at our Tempe marketplace locationI can assure you we are not running an “insurance scam” and are not in the business of damaging carsGlass Repair and Replacement is just one of the many services that we offerWe also offer Oil & Lube Services, Window Tint, Detail and fuelWe like to be able to assist our customers with all their car care needs in one convenient locationDuring the summer months we see a significant amount of windshield damage We have technicians available to repair chips on property for this reasonIt is not uncommon for small chips to spread during the car wash process, especially during this time of yearIt is called “thermal stress”It occurs when a hot windshield comes in contact with cool waterYou can contact any glass company if you want to learn more about this topic or even do a quick google searchI provided one link belowWe do have signage posted clearly at the entrance for customers to refer to regarding this matterUnfortunately, we cannot be held responsible when this phenomenon occursThere is already preexisting damage to the windshieldAs [redacted] explained, we are more than happy to assist you with getting this repairedMost people have glass coverage as part of their auto insuranceIf that is not the case, we can provide you with a discount on the serviceYou also receive a month’s worth of free car washes when using our replacement servicesOnce again I am sorry you were not pleased with what occurredUnfortunately, this is an incident we are unable to avoid and are not able to controlThank You [redacted] https://en.wikipedia.org/wiki/Thermal_fracturing_in_glass [redacted] * [redacted] * [redacted] *** * [redacted] * [redacted] * [redacted]

Ms [redacted] We are sorry to hear about the poor experience you had recently at our 84th Avenue and Bell locationIf you could please provide us with the following information, we will be better able to investigate your claim Year, Make, Model and Color of Vehicle Vehicle License Plate Photos of Damage Any paperwork or receipts associated with your visit Thank You

Response to Complaint # [redacted] Mr [redacted] We are sorry to hear that you were not pleased with our unlimited plan restrictionsIt is stated on our materials that the program is limited to one vehiclePlease see attachedThe terms are also stated on the paperwork you signed at the time of purchaseIn regards to hand washing services, we do have “base” pricingAll of our pricing is advertised as “starting at”Depending on the size condition of the vehicle, the pricing can increaseWe try to our very best to provide customers with clear messaging with our offeringsAll of our materials state restrictionsOnce again, I am sorry you had a poor experienceWe appreciate your businessThank you [redacted] [redacted] Jacksons Food Stores Inc| Jacksons Car Wash [redacted] [redacted] [redacted] [redacted]