Complaint: 11129334
I am rejecting this response because:The sales person that I had talked to after the first couch was delivered had a tear in the side when it was delivered the dye started to come off and showed the manager at Arroyo Grande store said it was a defect there for he ordered another couch for us plus also said he had one in the back room like this also from defect. He swore it would not happen again 2 months after it was delivered same thing started to happen! So if it were leather this would not happen! This is called Bicast! Not leather therefore the lied to us! As well when we bought this couch I specifically said this is leather not leather like they quoted it was leather!
Regards,
T[redacted]
Customer purchased on 10/3 with an estimated time of 8-12 weeks, Customer was quoted beginning of January. After speaking to the manufacture in regards to delay. I was made aware that 2 pieces of her sectional was holding up order because there was a delay in production. We contacted...
customer on 1/28 in regards to this information. On 2/11/2016 customer came into store and received a free rug and extended warranty for delay. Customer is now quoted end of February for items. Customer was fine.
Mr. G[redacted] purchased on 11/20/15 and was quoted and approximate time frame of 4-8 weeks. Due to product availability items were unavailable until 2/28 customer was contacted and made aware of this information. On 3/2/2016 customer was delivered and is satisfied with his items. If you have any...
further questions in regards to this information you can contact me directly. Thank you
Complaint: 11416047
I am rejecting this response because:Offer was made for a free warranty if I waited until end of March for delivery. I was offered a $100 gift card but NEVER RECEIVED IT! Following end of March, when merchandise was once again NOT DELIVERED, I contacted the store and spoke to [redacted], who claimed to be the store manager. She told me should could not guarantee any delivery date, as HomeStore has no control over when the manufacturer will deliver the merchandise. I asked to cancel the order and receive a refund. [redacted] said she could not do this. At this point I am requesting a refund for merchandise not delivered, per California Code of Regulations, Section 1304.1(g) which addresses failure to delivery within a reasonable time. Please issue a check in the amount of $561.81 and deliver to my home address within 7 days. I have also filed a complaint with the California Department of Consumer Affairs. B[redacted]
Regards,
Barbara James
Customer purchased 12/10/2015 and was quoted an approximate time frame of 4-8 weeks. Customer was contacted on 12/31,1/4 and 1/22 with an estimated arrival of beginning of February to receive items into our distribution center. On 1/28/2016 we had contacted customer letting her know the...
reason for the delay on her order was because one of the items that were on order were discontinued. Customer came in on 2/11/16 to reselect recliner as of right now everything is available and we are just waiting for our next truck to arrive to our distribution center. If you have any questions in regards to this information you can contact me directly. Thank you
Customer originally purchased a Simmons mattress on 8/29 and was quoted approximately 3-4 weeks. The manufacture contacted us on 9/28 letting us know there was a delay in production. We contacted customer same day letting her know the situation and asked if she would like for us...
to switch to a different 3rd party vendor with a mattress set comparable to the one she purchased. She said she would be into the store to determine which mattress she would like to upgrade to. She went into the store on 10/24 and re-selected, but due to customer being unsatisfied with the re-selection that she chose. we allowed her to re-select again to a more expensive mattress and she is currently scheduled for delivery on 12/17. She financed through acceptance now and we have no control on how there 90 day same as cash works. For the inconvenience we issued customer a $100.00 gift card and customer is okay.
Complaint: 11018690
I am rejecting this response because:I am completely dumbfounded by this companies response to my complaints...I have been very patient with them and I am shocked that they would completely twist the truth this way...For an example of how this keeps on being more and more of a pain, I called last Wednesday, Jan. 15, to ask for a phone number to the Insurance Co. that we purchased a 5 year policy from and I still have not received a call back...The last tech that was here, C[redacted], was in complete agreement with us about the fibers all over the furniture and at NO time were they described as lint.. He thought it was awful and a shame that brand new furniture looked like that...The manager of the customer service dept. told me that I purchased very cheap and poorly made furniture and there was not a thing wrong with it, that's the way it looks..The customer service dept. is being very untruthful and I don't appreciate they're complete lack of consideration...I never received a gift card in the mail for $100...I was offered a $200 gift card for all the trouble they have caused, not $100...At the time I was told that it was in no way an acceptance of closure about my complaint...I made it perfectly clear that I was very unhappy about all the polyfill fibers sticking out all over the furniture and I couldn't accept the $200 gift card if I was relinquishing my complaint about the fibers..The customer service manager assured me that it was just a way of saying sorry for all the trouble I have gone through...The furniture is defective and that's all there is to it..It should have a lining barrier on the inside against the fabric to keep the polyfill from coming through the fabric...The first techs that came out to fix the furniture said that the fibers coming through the fabric weren't right either...Customer service is avoiding the discussion about the first techs they sent out because they could have fixed the problem then but didn't even look at the furniture properly and told me it was too early to be moving furniture...They took pictures that day which I was told were never shown to customer service and that they said there was nothing wrong with the furniture.... I have never seen such a disorganized business with a complete lack of consideration for the customer...I'm not asking for the world here, just furniture that we can be proud of buying...That is supposed to be their moto... "They sell customer service and furniture too"
Regards,
P[redacted]
Customer purchased on 12/5/2015 and was quoted an approximate time frame of 4 to 8 weeks. Customer was contacted on 12/23,1/7 with and estimated arrival time of end of January . On 1/21 Mr. was contacted regarding order being unavailable until the end of March due to product unavailability. I have...
attempted to contact Mr. A[redacted] on 2/8 & 2/15 to discuss order but have not been able to get in contact with him. I'll continue to reach out to him until issue is resolved. If you have any further questions you can contact me directly. Thank You
Complaint: 11153481
I am rejecting this response because: Several days after contacting Revdex.com, Ashley furniture called and offered delivery of our merchandise. The furniture was not entirely what we had ordered and with minor damage, however We are happy with our final product. thank you for your assistance in this matter. We do not with to pursue further assistance with this.
Regards,
J[redacted]
Complaint: 11153360
I am rejecting this response because:
First, items were purchased on 11/18/2015, not on 11/22/2015. Second, upon delivery of the recliner the arms were not present. As of this date, I am still waiting to receive the arms of my recliner. I was told this would take 7 to 10 business days. Hopefully that doesn't mean 2 months due to unavailability. So, to say I am satisfied with my items is incorrect. As for the gift cards, yes I did receive $200 in gift cards. But only good if I purchase $495 worth of items! So, basically, they are worthless as I will never spend another penny of my money there again. Also makes me wonder if my warranty I purchased is only now good for 9 months instead of 12 because of the time I had to wait.
Regards,
K[redacted]
Customer purchased on Nov 27,2015 and was quoted an approximate time frame of 4 to 8 weeks. Customer was contacted on 12/19,1/1 and 1/15 with an estimated arrival time of end of January. On 1/22 customer was contacted letting him know item was unavailable until end of march due...
to delay in supply chain with manufacture. We will not be able to issue refund because per our invoice that was given at time of sale stating all shipping dates are estimate and therefore we cannot give out exact dates and all sales are final. We have attempted to offer customer compensation as well as offered customer to reselect to something that was available so we can bring in right away. Customer stated he wanted to wait.
Complaint: 11126917
I am rejecting this response because:All Sales are Final, seems to be Ashley's argument. But I go back to what my complaint is about. The furniture is not even under construction. We were lied to in Jan when they said it was. They claim the date are estimates. But I asked for the dates to be more locked in thus Ashley writing on the document 4 to 8 weeks in the section where they say all shipping dates are estimates. The reason I asked was I wanted the Loveseat by Super Bowl. When the 2nd Call came in Jan with them saying it was not going to make that date. They told us that the Loveseat was under construction and could not be stopped. When we went into Ashley to talk about it and specifically asked what they meant by Under construction meant and was told the Loveseat had been started. So this is what makes this complaint so frustrating. In a conversation I had on Feb 9, 2016 with a Ashley Store Manager they told me I would need to cancel the Credit with Syncrony to try cancel my order. Which makes no sense to me. I asked if this would Cancel my order. They said no it would just go into some kind of dispute. I am still trying to figure out what they mean by this.On Feb 15 1:45 pm received my last call from Ashley Management about this complaint. The Lady would not Cancel the Loveseat and would not put anything in writing. There was no real offer for compensation that worked for us. A new definition of Under Construction did come out of the conversation. Under Construction according to her was Ashley placing a Order for the product. What?? This is not making sense. Had they used this terminology back in Jan we may have selected a different piece and still made the original date they had promised us. As they person wrote they did talk to us, but they did not say what was said in our 40 min conversation. They only wrote what is the companies policy. Which is clear as Mud. The very last statement Ashley writes states "Customer stated he wanted to wait", is False. I made sure she understood I want to cancel the order. I stated it over and over. They only way this even comes close to being correct is when they would not put it anything in writing. I did say I would wait for them to reply to the Revdex.com, where I would have something in writing. What they sent was 6 whole sentences. There is no money out on this piece of furniture, so no refund needed. Cancel the order.
Regards,
G[redacted]
Complaint: 11129334
I am rejecting this response because:The sales person that I had talked to after the first couch was delivered had a tear in the side when it was delivered the dye started to come off and showed the manager at Arroyo Grande store said it was a defect there for he ordered another couch for us plus also said he had one in the back room like this also from defect. He swore it would not happen again 2 months after it was delivered same thing started to happen! So if it were leather this would not happen! This is called Bicast! Not leather therefore the lied to us! As well when we bought this couch I specifically said this is leather not leather like they quoted it was leather!
Regards,
T[redacted]
Customer purchased on 10/3 with an estimated time of 8-12 weeks, Customer was quoted beginning of January. After speaking to the manufacture in regards to delay. I was made aware that 2 pieces of her sectional was holding up order because there was a delay in production. We contacted...
customer on 1/28 in regards to this information. On 2/11/2016 customer came into store and received a free rug and extended warranty for delay. Customer is now quoted end of February for items. Customer was fine.
Mr. G[redacted] purchased on 11/20/15 and was quoted and approximate time frame of 4-8 weeks. Due to product availability items were unavailable until 2/28 customer was contacted and made aware of this information. On 3/2/2016 customer was delivered and is satisfied with his items. If you have any...
further questions in regards to this information you can contact me directly. Thank you
Complaint: 11416047
I am rejecting this response because:Offer was made for a free warranty if I waited until end of March for delivery. I was offered a $100 gift card but NEVER RECEIVED IT! Following end of March, when merchandise was once again NOT DELIVERED, I contacted the store and spoke to [redacted], who claimed to be the store manager. She told me should could not guarantee any delivery date, as HomeStore has no control over when the manufacturer will deliver the merchandise. I asked to cancel the order and receive a refund. [redacted] said she could not do this. At this point I am requesting a refund for merchandise not delivered, per California Code of Regulations, Section 1304.1(g) which addresses failure to delivery within a reasonable time. Please issue a check in the amount of $561.81 and deliver to my home address within 7 days. I have also filed a complaint with the California Department of Consumer Affairs. B[redacted]
Regards,
Barbara James
Customer purchased 12/10/2015 and was quoted an approximate time frame of 4-8 weeks. Customer was contacted on 12/31,1/4 and 1/22 with an estimated arrival of beginning of February to receive items into our distribution center. On 1/28/2016 we had contacted customer letting her know the...
reason for the delay on her order was because one of the items that were on order were discontinued. Customer came in on 2/11/16 to reselect recliner as of right now everything is available and we are just waiting for our next truck to arrive to our distribution center. If you have any questions in regards to this information you can contact me directly. Thank you
Customer originally purchased a Simmons mattress on 8/29 and was quoted approximately 3-4 weeks. The manufacture contacted us on 9/28 letting us know there was a delay in production. We contacted customer same day letting her know the situation and asked if she would like for us...
to switch to a different 3rd party vendor with a mattress set comparable to the one she purchased. She said she would be into the store to determine which mattress she would like to upgrade to. She went into the store on 10/24 and re-selected, but due to customer being unsatisfied with the re-selection that she chose. we allowed her to re-select again to a more expensive mattress and she is currently scheduled for delivery on 12/17. She financed through acceptance now and we have no control on how there 90 day same as cash works. For the inconvenience we issued customer a $100.00 gift card and customer is okay.
Complaint: 11018690
I am rejecting this response because:I am completely dumbfounded by this companies response to my complaints...I have been very patient with them and I am shocked that they would completely twist the truth this way...For an example of how this keeps on being more and more of a pain, I called last Wednesday, Jan. 15, to ask for a phone number to the Insurance Co. that we purchased a 5 year policy from and I still have not received a call back...The last tech that was here, C[redacted], was in complete agreement with us about the fibers all over the furniture and at NO time were they described as lint.. He thought it was awful and a shame that brand new furniture looked like that...The manager of the customer service dept. told me that I purchased very cheap and poorly made furniture and there was not a thing wrong with it, that's the way it looks..The customer service dept. is being very untruthful and I don't appreciate they're complete lack of consideration...I never received a gift card in the mail for $100...I was offered a $200 gift card for all the trouble they have caused, not $100...At the time I was told that it was in no way an acceptance of closure about my complaint...I made it perfectly clear that I was very unhappy about all the polyfill fibers sticking out all over the furniture and I couldn't accept the $200 gift card if I was relinquishing my complaint about the fibers..The customer service manager assured me that it was just a way of saying sorry for all the trouble I have gone through...The furniture is defective and that's all there is to it..It should have a lining barrier on the inside against the fabric to keep the polyfill from coming through the fabric...The first techs that came out to fix the furniture said that the fibers coming through the fabric weren't right either...Customer service is avoiding the discussion about the first techs they sent out because they could have fixed the problem then but didn't even look at the furniture properly and told me it was too early to be moving furniture...They took pictures that day which I was told were never shown to customer service and that they said there was nothing wrong with the furniture.... I have never seen such a disorganized business with a complete lack of consideration for the customer...I'm not asking for the world here, just furniture that we can be proud of buying...That is supposed to be their moto... "They sell customer service and furniture too"
Regards,
P[redacted]
Customer purchased on 12/5/2015 and was quoted an approximate time frame of 4 to 8 weeks. Customer was contacted on 12/23,1/7 with and estimated arrival time of end of January . On 1/21 Mr. was contacted regarding order being unavailable until the end of March due to product unavailability. I have...
attempted to contact Mr. A[redacted] on 2/8 & 2/15 to discuss order but have not been able to get in contact with him. I'll continue to reach out to him until issue is resolved. If you have any further questions you can contact me directly. Thank You
Complaint: 11153481
I am rejecting this response because: Several days after contacting Revdex.com, Ashley furniture called and offered delivery of our merchandise. The furniture was not entirely what we had ordered and with minor damage, however We are happy with our final product. thank you for your assistance in this matter. We do not with to pursue further assistance with this.
Regards,
J[redacted]
Complaint: 11153360
I am rejecting this response because:
First, items were purchased on 11/18/2015, not on 11/22/2015. Second, upon delivery of the recliner the arms were not present. As of this date, I am still waiting to receive the arms of my recliner. I was told this would take 7 to 10 business days. Hopefully that doesn't mean 2 months due to unavailability. So, to say I am satisfied with my items is incorrect. As for the gift cards, yes I did receive $200 in gift cards. But only good if I purchase $495 worth of items! So, basically, they are worthless as I will never spend another penny of my money there again. Also makes me wonder if my warranty I purchased is only now good for 9 months instead of 12 because of the time I had to wait.
Regards,
K[redacted]
Customer purchased on Nov 27,2015 and was quoted an approximate time frame of 4 to 8 weeks. Customer was contacted on 12/19,1/1 and 1/15 with an estimated arrival time of end of January. On 1/22 customer was contacted letting him know item was unavailable until end of march due...
to delay in supply chain with manufacture. We will not be able to issue refund because per our invoice that was given at time of sale stating all shipping dates are estimate and therefore we cannot give out exact dates and all sales are final. We have attempted to offer customer compensation as well as offered customer to reselect to something that was available so we can bring in right away. Customer stated he wanted to wait.
Complaint: 11126917
I am rejecting this response because:All Sales are Final, seems to be Ashley's argument. But I go back to what my complaint is about. The furniture is not even under construction. We were lied to in Jan when they said it was. They claim the date are estimates. But I asked for the dates to be more locked in thus Ashley writing on the document 4 to 8 weeks in the section where they say all shipping dates are estimates. The reason I asked was I wanted the Loveseat by Super Bowl. When the 2nd Call came in Jan with them saying it was not going to make that date. They told us that the Loveseat was under construction and could not be stopped. When we went into Ashley to talk about it and specifically asked what they meant by Under construction meant and was told the Loveseat had been started. So this is what makes this complaint so frustrating. In a conversation I had on Feb 9, 2016 with a Ashley Store Manager they told me I would need to cancel the Credit with Syncrony to try cancel my order. Which makes no sense to me. I asked if this would Cancel my order. They said no it would just go into some kind of dispute. I am still trying to figure out what they mean by this.On Feb 15 1:45 pm received my last call from Ashley Management about this complaint. The Lady would not Cancel the Loveseat and would not put anything in writing. There was no real offer for compensation that worked for us. A new definition of Under Construction did come out of the conversation. Under Construction according to her was Ashley placing a Order for the product. What?? This is not making sense. Had they used this terminology back in Jan we may have selected a different piece and still made the original date they had promised us. As they person wrote they did talk to us, but they did not say what was said in our 40 min conversation. They only wrote what is the companies policy. Which is clear as Mud. The very last statement Ashley writes states "Customer stated he wanted to wait", is False. I made sure she understood I want to cancel the order. I stated it over and over. They only way this even comes close to being correct is when they would not put it anything in writing. I did say I would wait for them to reply to the Revdex.com, where I would have something in writing. What they sent was 6 whole sentences. There is no money out on this piece of furniture, so no refund needed. Cancel the order.
Regards,
G[redacted]