Jacksonville Heating Contractors, Inc.

The heating unit at our house has run perfectly for 15 years. Until Jacksonville Heating got to it. In their annual inpection 9 months ago, they said the capicitor had to be replaced for a cost of $134. Nine months later for the next annual inspection, the same part had to be replaced. They said they would only charge me labor since the part failed so quickly and therefore would only charge me $101 for labor. The part took the technician five minutes to replace.
The technician was on site for the annual service call as part of my $170 annual service contract, so there could not be a service call charge or charge for mileage/time/gas to get to the site. This means the technician commands a rate of $1,212 per hour, which is not likely. ($101 for 5 minutes = $1,212 per hour)
First, what kind of company doesn't stand behind the parts they use? Second, the manager's response to the other reviewer's comment is that they use a flat rate pricing because it is most fair for their customers is utter bull[redacted]. There is nothing fair about charging a customer an exorbitant price for a shoddy part they installed less than one year prior that took 5 minutes to install.
This is shady and unconscionable business ethics, bordering on a scam.
Steer clear of Jacksonville Heating Contractors.","neg-1

We have a Trane unit that is less than four years old. A Jacksonville Heating Contractors (JHC) technician told us twice that he did not think there was a leak. After having to add 3 pounds of refrigerant over two service calls, we had a different technician check for leaks. A leak was found. We had to replace the air handler motor, which was UNDER WARRANTY, but JHC charged us $336 labor for the 10-minute installation. Then we had to replace the evaporator coil that had the leak, and the evaporator coil was UNDER WARRANTY. JHC charged us $667 for two hours labor to replace the evaporator coil. Because of these outrageous labor charges for warranted parts, we would NOT recommend Jacksonville Heating Contractors.. ","neg-2

In March 2015 called Jacksonville Heating Contractors salesman cane out to survey house and old unit a 31/2 ton he said that 3 ton Trane would do In April 2015 out to put in the new unit took three days for new unit they hook the wiring up wrong duck work was not hung wright on 3 December 2015 not getting same heat in back bed rooms 4degrees of cane out went under house left still the same Order_Number: inv #rrXXXXXX-XAccount_Number: XXXXXXDesired Settlement Replaced with 31/2 ton unitBusiness Response Contact Name and Title: [redacted] GMContact Phone: (XXX)XXX-XXXXContact Email: [redacted]@jvilleheating.comOne of our comfort consultants sold Mr. [redacted] a new heat pump last year, as he stated. The customer did mention concerns in the beginning, that he didn't think some of the ducts were hung correctly. We sent someone out to take care of it. The customer also complained that he was concerned that the government was spying on him through the new Wi-Fi thermostat that he purchased with his new heat pump, so we changed the thermostat. The customer then complained that some the master bedroom and bathroom area was cooler than the rest of his home. We did not replace the customers' duct system. We simply adapted to his existing mobile home duct system. I suspect, if he has temperature differences now, he had them with the old system. Even so, I went out to the customers home to see how maybe, we could help the temperature issues. I then sent some of our guys out to make the changes to try and alleviate the issue. I told the customer what they would be doing, and told him that if he had any other issues, to just let me know. I have not heard from him since. I did ask if anyone else here has spoken with this customer, when I received the complaint. I found out that the customer spoke with the Comfort Consultant that sold him the new unit last week. The customer said that one of our service technicians had told him, before we made the duct changes, that the air coming out of the vents in the master suite was 4 degrees cooler than the air in the center of the home. This is not uncommon. The vents in the center of the home are closer to the unit. The air will naturally loose some heat, due to travelling through the ducts in the cod crawlspace. The Comfort Consultant said that he had agreed to go back out to the home and see if he could help, but the customer told him he was going out of town, so it wasn't a good time. Then I received the complaint this morning. We have not charged the customer for any of the work we've done, since the original purchase of the new unit. I feel like we have gone above and beyond to try and make our customer happy.

In June 2013, I had Jacksonville Heating install a new 3 ton [redacted] unit. It has not worked properly. The [redacted] unit has not worked properly . I purchased the unit in June 2013. Every few months the unit clogs and shuts off and my family is without air. The dates that it has clogged are 2 Aug 2013, 4 Oct 2013, 25 July 2014, 11 Aug 2014, and 28 Oct 2014. On 25 July, 2014 when the system failed to work properly, it overflowed into my daughters bedroom ceiling, causing damage to her wall and ceiling. On 25 July I was told that the problem was a cracked inner pan. I was told that it would take 5 to 7 business days for the part to come in. On 29 Aug 2014, I was told the wrong pan was ordered and the problem was not the pan it needed a cap on the pipe on the unit and a new type of sensor would be installed.I called to report the unit once again stopped working 29 Oct 2014. I was told someone would be out the next day and I would be charged a diagnostic fee of $75. I informed them I would not give them anymore money because the system has had the same issue that has yet to be repaired. On 30 Oct 2014, called find out why no one showed. My call was not answered. I had my daughter to use her cell phone and her call was answered. She told the young lady that her mom had called for her unit to be repaired and no one had showed. She was transferred to [redacted] at which time he told her that the appointment was not confirmed when I was told there would be a $75 fee, I yelled at the lady and hung up on her. He said he heard me at his desk. My daughter informed him that I did not raise my voice because they, my daughter and son, were in the house and did not hear me yell. She asked the young lady's name I was to have yelled at. He refused and said his name was [redacted]. He said the unit was under warranty but I would have to pay the fee to have someone come out. She informed him I would not pay the fee. When she asked about the cracked pan, he said the person was guessing and they have not heard anything in 30 days about the unit not working. He also said that he knew nothing about the unit causing damage to my daughter's ceiling. Desired SettlementThe settlement I am seeking from this business is a refund. I do not feel they are willing to resolve the issue any other way. If that were possible I would not have to contact them every two months to have air for my family during the hottest part of the year. Their suggestion of sending one of my children in the attic to put beach in a the unit seemed out of the norm for me. I owned a [redacted] from 1996 to 2013 and never had to put bleach in for it to work properly. I had it replaced only because I needed a larger unit because I enclosed my garage and made it into a bedroom. I have had to go out to purchase fans for my family to have some sort of comfort from the heat. My level of trust that this company will do the right thing of fixing the problem that is causing the system to fail on numerous occasions are slim to none. I don't feel I should pay a diagnostic fee for an issue that has not been fixed in the first place. With a refund I could find a reputable company willing to stand behind their work and I would have a unit that will work longer than two months during the hottest months of the year. Why so little trust, because when the unit was being installed somebody stepped through the kitchen ceiling causing it to bow. When I brought it to the attention of the person installing the unit, I was told it was due to the heat. I pointed out that the only area that is bowed is the path taken to put in the unit. Business Response Contact Name and Title: R[redacted] GMContact Phone: [redacted]Contact Email: [redacted] We have explained to the customer that the new system we installed had a (1) year labor warranty, which has expired. The equipment still has some parts warranty from the manufacturer, but labor and diagnostics are no longer covered under warranty. The customer told our service manager that she was not going to pay for us to come out and check her system, because she has been having trouble with it, since it was installed. According to our records, her problems have been drain issues. The drain line has been clogged several times. This problem is made worse when the air filters are not replaced like they should be. I spoke with the customer myself, and explained to her that we would gladly send a technician out to service her unit, if she was having a problem. I explained to her that, if we came out and found anything wrong with the work we had done, there would be no charge. But, if that was not the case, and it was something she should be charged for, that we would need to pay for the service. We sent a technician out, as well as one of our supervisors. They found the electronic float switch had the system shut down because of water in the drain pan. the water in the drain pan was a result of the air filters being so dirty that the system couldn't properly return air to the system. If the system was being completely stopped up. If the system was properly maintained and the filters changed like they should be, I don't believe she would continue to have these problems. The technician showed the dirty filters to the customer and explained that they had to be replaced regularly. The general rule is every 30-days, but in her case, with the animals in the home, it will most likely need to be done more often. The customer of course, still feels like she shouldn't have to pay for this service. We cannot continue to send technicians out, at our expense, to fix problems caused by neglect. A central heating and air conditioning system requires regular maintenance. This sort of problem is not covered under warranty anyway.