Jacky's Interiors

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards,

First,
because Mr*** mentions it, I feel I need to address the AAMCO script that
he describesI am well aware of the complaint he has found online as all AAMCO
centers nationwide have been re-trained as a result of this isolated case on
the other side of the countryI further stress that
all AAMCO centers are
individually owned and operated and that I am proud of the statistic that more
than half of all perceived transmission problems that come into my center do
not result in a transmission rebuild
Mr
*** brought his vehicle to us after *** *** *** had replaced his transmission
computer to fix a shifting problemHe thought a transmission service would fix
it
My
technicians do follow a procedure that has been put in place to prevent
unnecessary repairsFor every vehicle for which a transmission service is
requested, we perform our multi-point transmission inspection. During that inspection, which in this case I personally
performed, I learned it had two trouble codes:
Pfor a Torque converter lockup fault and Pfor torque converter
solenoid electrical circuit faultI did experience the shifting issue that he
described on a road test of the vehicle.
I called
Mr***, who was traveling to Dallas at the time, to report my findings and
to learn more about the history of the vehicleThat was when I learned that
LMJ had replaced the transmission computer to resolve his shifting problemI
explained that it still had an electrical problem which the computer did not
fixMr*** seemed surprised to learn thatI also explained that I did not believe
the computer was bad in the first place but there was no way to verify this after
the fact
At this
point I recommended to Mr*** that we check all the external wiring to
determine if the electrical trouble code could be fixed without going inside
the transmission. Mr*** authorized our
$diagnostic service.
After verifying
that the electrical problem was internal, I explained that the side cover of
the transmission would need to be removed to gain access to the internal electrical components
of the transmission and the charge would be $for parts and labor, which would
include replacing the solenoidI also explained the problem could be caused
from metal contamination and before we removed the side cover, we would remove
the lower pan and remove the filter.
This was to check for metal contamination, which we did indeed find in
the pan and the filter.
I called
Mr*** to report my findings and recommendation which were either to remove
the transmission for an internal inspection due to the number of miles (194,279)
and metal in the pan or I would just service it as he had originally requested
for the $He authorized the transmission service at this point.
Per his
Mr***’s statement, I am not clear which sensor LMJ replaced because the
trouble code pertained to a lock up solenoid not a sensorIf the lockup
solenoid was replaced, that was included in the $estimate that was prepared
for Mr***After inspection, we felt that a solenoid replacement would have
merely been a short term fix and recommended an internal inspection because we felt
the problem was a result of metal contamination, which a solenoid would only
temporarily have fixed
Although
we performed services beyond his initial request, we did them at no charge to
him, and certainly not without his knowledgeWe did perform the transmission
service that was requested and that did not fix it, as I explained might be the
case initiallyWe followed appropriate authorization procedures throughout the
time the vehicle was in my centerWe made a recommendation based on our
fifteen plus years of experience that replacing a solenoid on a vehicle with
nearly 200,miles would most likely be a short term fixThere were no “selling
practices” that were employed other than to do a full diagnostic service to
determine why the vehicle had the codesI still maintain that even after the
repair that was completed by LMJ, he will experience the same symptoms sooner
than he would likeIn short, I do not feel that I owe Mr*** a refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,