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Jacky's Professional African Hair Braiding

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Reviews Jacky's Professional African Hair Braiding

Jacky's Professional African Hair Braiding Reviews (1)

Review: I paid 200 dollars for my hair to be braided within a week and a half the middle was coming a loose and I had to call and go back and get them redone. Within the next week and a half my braids just started to fall out of my head they began to look very old I called and spoke to the owner and explained the situation letting her know what happened and that I was not satisfied with the job done to my hair. I then stated that I would like a refund or for my hair to be redone the correct way. She satated she would not do that she would only do a few rows or I come back and repay them a 100 dollars in two weeks for it to be done over. I told her that I had just paid them 200 dollars to do the job correct the first time so why should I have to pay over she would not do anything to help the situation so I waisted 200 dollars on nothing because it came out horrible even told her I took pics this was the worst service ever would not recommend anyone to go there.Desired Settlement: I would like to be refunded my 200 dollars.

Business

Response:

On the 30th of June 2013, Ms. [redacted] came to my hair braiding Salon (Jacky Professional African Hair Braiding) located on [redacted] Danville VA and requested a braid.We braided her hair that day and she loved it and thanked us a lot.After eleven days, she came back to the shop complaining about part of her braid coming off; I told her that repairs are usually done after 3-4 days free. As a customer I wanted to retain, I spent two hours repairing her braids free. She appreciated the work and thanked me again.After another 18 days she came back with another complaint. I told her its been a month since we first braided her hair and that we don't repair after that long because I was not sure what she did to her hair.On a second thought I told her we can go out of our way and repair part of the braid. This time she demanded her money back or a brand new braids. I told her we cannot do that.

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Description: BRAIDS, BEAUTY SALONS

Address: 620a Westover Dr, Danville, Virginia, United States, 24540

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