Jacob BrosHeating & Air Conditioning Co

It is true that initially [redacted] was told the cost would be between $ [redacted] and $ [redacted] by our technicianOur office did quote her $ [redacted] and she authorized us to order the heat exchangerShe was told at that time that it was going to take a while to get itIt was ordered as soon as she authorized us to proceed It is also true that Ms [redacted] was unhappy with the time it took for us to receive the heat exchangerAs to the reason why it took so long I am unable to say as we were at the mercy of the manufactureWe had contact with her almost every day to let her know if we had received shipmentI can tell you that as soon as we received the heat exchanger we scheduled the installation immediatelyWe received the heat exchanger at 3:pm and we installed it the very next morningIf Ms [redacted] would like to pursue the question of the heat exchanger delivery she can contact the manufacture ( [redacted] ) and inquire as to why it took that long I’m sorry it took so long but it was beyond our controlI realize it was a terrible inconvenience but we can’t install a replacement heat exchanger for you if we don’t have itWe did everything that we could to restore your heating system as quickly as possibleThe only other option would have been to install a new furnace but that would have cost quite a bit more money so she didn’t want to do that

Ms [redacted] was quoted $ [redacted] to replace the heat exchanger prior to ordering the heat exchangerIn fact we never order any parts without prior authorizationThis is especially true for heat exchangers and compressorWe are not going to order anything without the customers go aheadWe use flat rate pricing for our service repairsThe costs include all ordering, shipping or processing charges, labor and paperwork to complete the workThe same is true when we are working with a customer to install a new piece of equipmentIf we quote the customer $ [redacted] to install a new furnace that is the price This is a very simple process that is being made way too complicatedWe tell the customer up front what the costs will beThe customer authorizes us to do the workWe perform the workThen the customer pays usVery Simple

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] I am not arguing the fact of the quote as I have state many times before I just want them to tell me the hourly rate, the shipping and handling costs and any other costs associated with the *** this too is a very simple request I am quite certain jacobs brothers does not want to do business with me any longer just like I will not do business with them as a consumer I am entitled to the invocie with this information on it I accept their email however I find that their customer service lacks they would not allow anyone to treat their family member with poor customer service or an invoice without details