Jacob Morris Web Solutions

WISNESKI WISNESKI'S WESTMORELAND SERVICES LLC [redacted] MAY 16, In regards to the complaint we will NOT offer a refundHer trash was not taken somewhere else it was still there the following week and was collectedAlso we ask our customers to post the sticker we provide, on their can or where they but their trashSHE DID NOT DO IT![ that is why she was not picked up ]and then I sent her a new sticker after she calledIt does not matter how long you have been.a customer we require it! The purpose of the sticker is if a regular driver is off the fill in driver only needs to look for the stickerIf she does not like our service she can feel free to change companies even tho she's been a customer since April of Thank You Marilyn W [redacted]

We have received the complaint with assigned ID of [redacted] and would like to respond [redacted] is a customer of Wisneski's Westmoreland ServicesHer pickup schedule is once a week on WednesdaysAs stated on our billing which is sent out quarterly, trash must not exceed poundsThe driver, which is also the owner of the company, has stated that Ms [redacted] places large amounts of cat litter that easily exceed the pound restriction for pickupIt is suggested that Ms, [redacted] please put her trash out weekly if she will exceed the weight limit by placing her garbage out bi-weeklyPlease note, customers also are asked to place their provided sticker showing their account number in clear sight on their can/container to assure their trash is picked upIf there are future concerns about an issue with a potential pickup, it is requested she contact the company ahead of timeAlso, the owner of the company/Ms [redacted] 's driver has offered his cell phone number as a contact for the Revdex.com if more details are required###-###-#### (MrMarcus W [redacted] ) Thank youWisneski's Westmoreland Services

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below While it is true that I put out large amounts of kitty litter once a month when I clean out the boxes, I have already spoken to the woman in the office when I called to complain once before telling her that my trash had not been picked upI told her that I had about pounds of cat litter in the trash barrel for pick up that day and she said there was a 35# limit and I said that the bags were less than 35# each and she said that was okayThe cat litter in question is in smaller bags-- usually either grocery store sized bags or the bags the cat food comes in, which only hold pounds of cat food-- that can be lifted individually into truck and each of those bags is under poundsI will, in the future, weigh each bag and put write the weight on the bag if they'd likeAdditionally, the weight of the individual bags has nothing to do with the fact that I paid for a service that was not delivered on at least three separate occasionsIt is a red herring argument attempted to deflect from the issue about which I have my complaintAdditionally, if their response is correct, and the owner of the company is indeed the driver who picks up my trash every week, then I was lied to when I was told my trash was not picked up the last time because of a new driver Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
As a matter of principle, I reject the responseI don't expect them to do anything about itI never expected a refund because the woman who answers the phone has always been rude and condescendingHowever, I will make three further pointsI pay for a weekly serviceI didn't get itI will be calling every single time I don't get my trash picked up and just filing a complaint with the company (which I'm sure will probably not even get mentioned to anyone.)If I had a sticker, I would have displayed the stickerI have NEVER received a sticker in the entire time I have been a customerThat's not to say they didn't mail it...but if they did, I never received itI am weighing every bag that goes into my trash can for future referenceI record each weight on a calendar so I can refute any future claims that a bag was over pounds.As far as I'm concerned, no further action needs taken on this matterI just wanted my complaint on file somewhere
Regards,
*** ***

WISNESKI WISNESKI'S WESTMORELAND SERVICES LLC [redacted] MAY 16, 2016 In regards to the complaint we will NOT offer a refund. Her trash was not taken somewhere else it was still there the following week and was collected. Also we ask our customers to post the sticker we provide, on their can or where they but their trash. SHE DID NOT DO IT![ that is why she was not picked up ]and then I sent her a new sticker after she called. It does not matter how long you have been.a customer we require it! The purpose of the sticker is if a regular driver is off the fill in driver only needs to look for the sticker. If she does not like our service she can feel free to change companies even tho she's been a customer since April of 2013. Thank You Marilyn W[redacted]

We have received the complaint with assigned ID of [redacted] and would like to respond. [redacted] is a customer of Wisneski's Westmoreland Services. Her pickup schedule is once a week on Wednesdays. As stated on our billing which is sent out quarterly, trash must not exceed 35 pounds. The...

driver, which is also the owner of the company, has stated that Ms. [redacted] places large amounts of cat litter that easily exceed the 35 pound restriction for pickup. It is suggested that Ms, [redacted] please put her trash out weekly if she will exceed the weight limit by placing her garbage out bi-weekly. Please note, customers also are asked to place their provided sticker showing their account number in clear sight on their can/container to assure their trash is picked up. If there are future concerns about an issue with a potential pickup, it is requested she contact the company ahead of time. Also, the owner of the company/Ms. [redacted]'s driver has offered his cell phone number as a contact for the Revdex.com if more details are required. ###-###-#### (Mr. Marcus W[redacted]) Thank you. Wisneski's Westmoreland Services

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
While it is true that I put out large amounts of kitty litter once a month when I clean out the boxes, I have already spoken to the woman in the office when I called to complain once before telling her that my trash had not been picked up. I told her that I had about 120 pounds of cat litter in the trash barrel for pick up that day and she said there was a 35# limit and I said that the bags were less than 35# each and she said that was okay. The cat litter in question is in smaller bags-- usually either grocery store sized bags or the bags the cat food comes in, which only hold 10 pounds of cat food-- that can be lifted individually into truck and each of those bags is under 35 pounds. I will, in the future, weigh each bag and put write the weight on the bag if they'd like. Additionally, the weight of the individual bags has nothing to do with the fact that I paid for a service that was not delivered on at least three separate occasions. It is a red herring argument attempted to deflect from the issue about which I have my complaint. Additionally, if their response is correct, and the owner of the company is indeed the driver who picks up my trash every week, then I was lied to when I was told my trash was not picked up the last time because of a new driver.
Regards,
[redacted]