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Jacob Sunroom, Exteriors & Baths

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Reviews Jacob Sunroom, Exteriors & Baths

Jacob Sunroom, Exteriors & Baths Reviews (11)

Dispute Resolution Department Revdex.com complaint ID # [redacted] filed on 7-11- Customer name- [redacted] We regret that [redacted] had a fall and glad she was not seriously hurtAfter reading her complaint we are not really sure what she wants [redacted] called our office on July 8th and said she fell and wanted to be compensated for the pain she is in but her Revdex.com complaint is asking for a refund or $with an open check bookOur bath division manager called her back the same day and told her we cannot be held responsible for an accident in her bathroomWe don’t have any idea what could have caused her fall Our sure step shower surface are much better than most old units we replace and the factory sure step design was produced to help prevent homeowners from slippingWe have a factory computer presentation that reviews all benefits of the sure step design and it does not tell our customers they cannot fall or that our shower surface will 100% prevent a fall Jacob will install approxshower and tub enclosures this year and our supplier “Liners Direct” sells thousands of these units monthly with no issue of customers slipping and falling because of the product featuresThe factory shows that falls are caused by getting off balance or tripping getting in or out of the shower and most of these are more an issue of physical condition than anything else As a solution we would like to meet with [redacted] at her home and hopefully figure out what actually happened and see what might be done to help prevent her from falling in the future / [redacted] Style Definitions */

We seem to have a misunderstanding with the clientWe have been asked to look at the client’s home previously because of these leaks that do not seem relevant to the roof we installedWhen the Revdex.com complaint was sent to us we went out to the client’s home again to make sure our roof was installed and functioning properlyOur inspector ***, a seasoned veteran on roofing, roofing repairs, and roof inspections (who has earned the Master Shingle Applicator accreditation) inspected the roof and presented a written report indicating the roof was installed and functioning properlyHe recommended some minor maintenance work on the counter-flashingWe sent this out to the client in writing with our next step and planAs our letter states (attached document) we are planning on going out to do the maintenance work and then we will water test the roofWe have been waiting on the client’s response to let us know if this is okThe purpose of our test is because we do not believe the leaks and rotted wood have anything to do with our roof installation The client has stated they have been battling leaks all over the house for years prior to [redacted] doing any work on their homeUpon our inspections prior we advised the client that the builder did not install a vapor barrier before the vinyl sidingVinyl siding is not water proof and without this barrier leaks can occur and can rot wood around windows etcThis is so true that the state of Illinois developed a code that requires a vapor barrier under any vinyl siding installation We are a year old, responsible, professional contractor and do not run from issuesSo our plan is to make sure the roof is indeed watertight and then if the client is still having leaks it is obviously from other origins we have pointed out previously that could be causing the leaksThere is very sloppy work on the water table flashing on the brick ledges (not done by ***), which could also be a place leaks are occurring Again, this is another area that has nothing to do with our roof work, it is between the old siding and brickworkWhen [redacted] was at the clients home for an original bid in he took pictures of some of these windows and doors that the client is claiming we caused damage to, but they were rotted then as our pictures clearly shows The client told [redacted] then and myself ( [redacted] ***) recently on the phone that he/she has went back to the builder and the insurance company and they won’t helpWe feel the client has turned to us to dump all the blame and doesn’t seem to care if that is right or wrong If we caused a problem we will fix itHowever, if we didn’t then we cannot be held responsible for other problems on their home not relevant to our roof jobOur letter is short and direct to the client because there is nothing else to discuss until after we do our maintenance work and water test the roofAfter that process, then we will make our recommendationsIf it is determined that our roof was the source of all her water leaks we will rectify the problem We sympathize with the client and their situation, but we feel our response was immediate and addressed the concerns they stated in their complaint We think anything less than us taking full responsibility for the their home’s shortcomings that we have had nothing to do with, it will not satisfy the client whether or not it is fair and equitable to our company We are ready, willing, and able to take the next step in our plan to assist the client in figuring out what is or isn’t at the cause of their leaks that have rotted the doors and window framesIf they will allow us to finish our maintenance work, then water test we will move to the next stepIf the roof is watertight and they still are not satisfied we can get a third party to inspect the roof and if necessary we will pay for that inspectionThe client has issues and we want to help zero in on the problems so they can fix them properly Previously, we had recommended to the client they replace their siding and install a vapor barrier to prevent leaksThis has nothing to do with our roof installationWe will stand behind our work and make sure the roof is watertight, we will not quote or bid any additional work to this client

Contacted customer, service technician scheduled to take a look on Weds4/12/from 2-PMMore details to come afterwards

Initial Business Response / [redacted] (1000, 10, 2015/12/09) */ Contacted Customer 5/15/ Our representative talked to the homeowner (Mr.), simply said that they would be ill advised to invest money into windows, doors and bath until water, foundation and structural issues that are not ours have been addressed and resolvedJacob cannot assume liability for what is already wrong and there is no guarantee that new windows and doors would operate better than they haveJacob will not move forward with the estimate until then

All customer presentations are similar for the bath division. No customer is presented with a photo of any kindWhat is provided is a general computer-generated picture/rendering to provide the potential buyer the opportunity to visualize what their finished product my look likeIt does not
have any sort of in depth detail other than number of shelves, soap dishes, grab barsThe detail is limited at best. The presentation software is proprietary and cannot be customizedWhat the potential customer is provided is product detailed list with itemized charges including material, labor, etcthat they have contracted forIn this case, it appears that the customer is referring to a plumbing fixture referred to commonly as a “drop L”It is an adapter to connect a hand-held hose close to the shower wall and not to the goose neck as is widespread practiceThis was not discussed or contracted for during the presentation. Our company does not stock or offer this product as part of our presentationWhen the customer called, he was quoted the retail price for this upgradeAfter he expressed dissatisfaction at our offer, he was contacted and told we would install at no chargeHe told our technician he had it handledBoth of the applications cited in the complaint are within tolerance. As far as water hitting a water proof hose, we are not sure of the relevanceFinally, the customer may be confused on the aspect of “they said that they never go back to the customer to ask for more money” or has taken the words out of contextThis was in regard to a competitor’s proposal that stated that if bad wood, plumbing, etc. was discovered that their job could be delayed or charged additional sums to repairWe have no such chargesNor was this customer charged any additional sumsHowever, if a customer adds additional accessories, as in this case, there would most certainly be a charge involvedThis customer was provided multiple service visits to further customize both their units at no additional charge. The issue was slippery surfaces most likely due to personal care productsWe deemed this service related and not an accessory itemThat all being said, we are happy to refund this customer the $

Dispute Resolution Department
Revdex.com complaint
ID # *** filed on 7-11-
Customer name- *** ***
We regret that *** had a
fall and glad she was not seriously hurtAfter reading her complaint we are
not really sure what she
wants*** called our office on July 8th
and said she fell and wanted to be compensated for the pain she is in but her
Revdex.com complaint is asking for a refund or $with an open check bookOur bath
division manager called her back the same day and told her we cannot be held
responsible for an accident in her bathroomWe don’t have any idea what could
have caused her fall
Our sure step shower surface are much better
than most old units we replace and the factory sure step design was produced to
help prevent homeowners from slippingWe have a factory computer presentation
that reviews all benefits of the sure step design and it does not tell our
customers they cannot fall or that our shower surface will 100% prevent a fall
Jacob will install approxshower and tub
enclosures this year and our supplier “Liners Direct” sells thousands of these
units monthly with no issue of customers slipping and falling because of the
product featuresThe factory shows that falls are caused by getting off balance
or tripping getting in or out of the shower and most of these are more an issue
of physical condition than anything else
As a solution we would like to meet with
*** at her home and hopefully figure out what actually happened and see what
might be done to help prevent her from falling in the future

Our representative spoke with the customer 02/01/and agreed on a discount for the inconvenienceCustomer stated he/she was very pleased, in fact the customer indicated that he/she would like the remaining windows replaced. We thanked the customer for his/her feedback

We seem to have a misunderstanding with the clientWe have been asked to look at the client’s home previously because of these leaks that do not seem relevant to the roof we installedWhen the Revdex.com complaint was sent to us we went out to the client’s home again to make sure our roof was installed and functioning properlyOur inspector ***, a seasoned veteran on roofing, roofing repairs, and roof inspections (who has earned the Master Shingle Applicator accreditation) inspected the roof and presented a written report indicating the roof was installed and functioning properlyHe recommended some minor maintenance work on the counter-flashingWe sent this out to the client in writing with our next step and planAs our letter states (attached document) we are planning on going out to do the maintenance work and then we will water test the roofWe have been waiting on the client’s response to let us know if this is okThe purpose of our test is because we do not believe the leaks and rotted wood have anything to do with our roof installation The client has stated they have been battling leaks all over the house for years prior to *** doing any work on their homeUpon our inspections prior we advised the client that the builder did not install a vapor barrier before the vinyl sidingVinyl siding is not water proof and without this barrier leaks can occur and can rot wood around windows etcThis is so true that the state of Illinois developed a code that requires a vapor barrier under any vinyl siding installation We are a year old, responsible, professional contractor and do not run from issuesSo our plan is to make sure the roof is indeed watertight and then if the client is still having leaks it is obviously from other origins we have pointed out previously that could be causing the leaksThere is very sloppy work on the water table flashing on the brick ledges (not done by ***), which could also be a place leaks are occurring Again, this is another area that has nothing to do with our roof work, it is between the old siding and brickworkWhen *** *** was at the clients home for an original bid in he took pictures of some of these windows and doors that the client is claiming we caused damage to, but they were rotted then as our pictures clearly shows The client told *** then and myself (*** ***) recently on the phone that he/she has went back to the builder and the insurance company and they won’t helpWe feel the client has turned to us to dump all the blame and doesn’t seem to care if that is right or wrong If we caused a problem we will fix itHowever, if we didn’t then we cannot be held responsible for other problems on their home not relevant to our roof job. Our letter is short and direct to the client because there is nothing else to discuss until after we do our maintenance work and water test the roofAfter that process, then we will make our recommendationsIf it is determined that our roof was the source of all her water leaks we will rectify the problem We sympathize with the client and their situation, but we feel our response was immediate and addressed the concerns they stated in their complaint We think anything less than us taking full responsibility for the their home’s shortcomings that we have had nothing to do with, it will not satisfy the client whether or not it is fair and equitable to our company We are ready, willing, and able to take the next step in our plan to assist the client in figuring out what is or isn’t at the cause of their leaks that have rotted the doors and window framesIf they will allow us to finish our maintenance work, then water test we will move to the next stepIf the roof is watertight and they still are not satisfied we can get a third party to inspect the roof and if necessary we will pay for that inspectionThe client has issues and we want to help zero in on the problems so they can fix them properly Previously, we had recommended to the client they replace their siding and install a vapor barrier to prevent leaksThis has nothing to do with our roof installationWe will stand behind our work and make sure the roof is watertight, we will not quote or bid any additional work to this client

I have reviewed the response of the business to the complaint and my wife and I are rejecting the response. Our rejection is based upon their response
to the Revdex.com is open-ended and the business has not even followwith the Revdex.com as to the results of the inspection on 4/by *** as they stated in their response to the Revdex.com. *** only went to the flashing over the front porch. He did not go on any other part of the roof to make a full inspection and evaluation of our issues. This partial view would not allow anyone to gain a full picture of the issues on our roof. The company led us to believe that we would be hearing from them on 4/but it was only wanting us to acknowledge that we had received their email. It did not present a plan of action for them to return to our home and correct the issues of rotting wood. They verbally acknowledged that there was water behind the frame door and the windows. *** also pulled out the flashing from the wall and only put caulking behind it. Caulking is not the answer for everything and would not fix it. We are happy and will submit documentation to support our rejection of the response.We are no further along with fixing our problems as stated in our original complaint. The company has not offered any permanent remedies to our home issues to where our home will be able to be repaired properly and to pass inspection. We will not be able to sell it again due to the negligence of their work and any follby the company as to accepting ownership of the problems caused by their poor work and not addressing it in a timely manner

Initial Business Response /* (1000, 10, 2015/12/09) */
Contacted Customer 5/15/2015
Our representative talked to the homeowner (Mr.), simply said that they would be ill advised to invest money into windows, doors and bath until water, foundation and structural issues that are not ours have been...

addressed and resolved. Jacob cannot assume liability for what is already wrong and there is no guarantee that new windows and doors would operate better than they have. Jacob will not move forward with the estimate until then.

Contacted customer, service technician scheduled to take a look on Weds. 4/12/17 from 2-4 PM. More details to come afterwards.

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Address: 9723 W State Route 161, Fairview Heights, Illinois, United States, 62208-1659

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