Hello [redacted] , Thank you for shopping with us and bringing this complaint to my attentionWe appreciate all feedback and input from our customerAt Jacobtime.com we strive to provide everyone with the best possible customer service we can offerAt this time even though the watch came back without any tags or the full packaging, and the watch did NOT pass the requirements of our return policyAs a one time courtesy I will be more than happy to provide a full refund for your orderPlease allow 3-days for the credit to show on your credit card statement
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The watch was damaged upon receiptThe watch was in my possession from 6pm on Sept [redacted] to 9am Sept **At no time was the watch wornI called the next morning as soon as the office opened and made a complaint that the watch had been shipped in a damaged conditionThe customer service rep apologized and said I would receive a replacement for the watch, I was not looking for a refund at the timeI was sent a UPS label and promptly returned itI shipped the broken watch back to your facility and had no response after waiting for a weekI returned the watch in the condition it was receivedNo one at the office would offer me any resolution to the issueNow I do not have a refund, a replacement watch or the original watch in my possessionYou have collected payment for the watch and I have nothing to show for it In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Please understand this is not the way we conduct our businessWe strive to make sure that every customer is satisfied with their purchase and post purchase experienceIn addition I would like to inform you that we have a state of the art repair center in our facility that is equipped with the most advance technology known to watchmakingWe have technicians that have been watchmakers 30+ yearsTherefore the response from the customer stating that we did something like this is not consistent with the other thousands of customers we haveOur technicians are highly trained in handling the watches that are being repairedAt this point we offered a repair for the links and polish the watch which is NOT under our warranty guidelinesAlso however when opening the box we noticed that whoever changed the links to the watch did not do a professional jobPlease see attached photo of the watchYou can clearly see that the pin holding the link together is not inserted correctlyIn addition to this the watchmaker that adjusted the links also banged metal (or similar) hammer to get the links back in place which also damaged the side of the watch(See second photo) At this point we can both confirm that the watch was not handled correctly when the bracelet was adjustedWe do not remove the links when repairing the watchWe completely take out the band from the watch case
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Hello [redacted] , Thank you for shopping with us and bringing this complaint to my attentionWe appreciate all feedback and input from our customerAt Jacobtime.com we strive to provide everyone with the best possible customer service we can offerAt this time even though the watch came back without any tags or the full packaging, and the watch did NOT pass the requirements of our return policyAs a one time courtesy I will be more than happy to provide a full refund for your orderPlease allow 3-days for the credit to show on your credit card statement
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The watch was damaged upon receiptThe watch was in my possession from 6pm on Sept [redacted] to 9am Sept **At no time was the watch wornI called the next morning as soon as the office opened and made a complaint that the watch had been shipped in a damaged conditionThe customer service rep apologized and said I would receive a replacement for the watch, I was not looking for a refund at the timeI was sent a UPS label and promptly returned itI shipped the broken watch back to your facility and had no response after waiting for a weekI returned the watch in the condition it was receivedNo one at the office would offer me any resolution to the issueNow I do not have a refund, a replacement watch or the original watch in my possessionYou have collected payment for the watch and I have nothing to show for it In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Please understand this is not the way we conduct our businessWe strive to make sure that every customer is satisfied with their purchase and post purchase experienceIn addition I would like to inform you that we have a state of the art repair center in our facility that is equipped with the most advance technology known to watchmakingWe have technicians that have been watchmakers 30+ yearsTherefore the response from the customer stating that we did something like this is not consistent with the other thousands of customers we haveOur technicians are highly trained in handling the watches that are being repairedAt this point we offered a repair for the links and polish the watch which is NOT under our warranty guidelinesAlso however when opening the box we noticed that whoever changed the links to the watch did not do a professional jobPlease see attached photo of the watchYou can clearly see that the pin holding the link together is not inserted correctlyIn addition to this the watchmaker that adjusted the links also banged metal (or similar) hammer to get the links back in place which also damaged the side of the watch(See second photo) At this point we can both confirm that the watch was not handled correctly when the bracelet was adjustedWe do not remove the links when repairing the watchWe completely take out the band from the watch case
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]