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Jacobs Custom Living

16023 E Sprague Ave, Spokane Vly, Washington, United States, 99037-8903

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Jacobs Custom Living Reviews (%countItem)

If I could give them a negative rating, I would! Sadly enough, I have done business with them twice before, trying for a third time. This time was a complete JOKE! I had a small boat cushion to be covered. On May 14, I brought in my own shaped foam piece for them to use and an example cushion to make it easier for them. Ha! Cody quoted me 2 hours worth of labor and said it would take 4 to 6 weeks. Wow, really? Whatever, I wanted it done and wasn't really in a hurry since it wasn't quite summer time yet. I called to check on it 4 weeks later, not started. I waited 2 more weeks and stopped in to pick it up because now we were going boating. Not started! Cody gave me my example cushion back so that I would have something in its place along with lip service about how busy they were. I called a week later, nope, not ready. I finally went in on July 17 and nothing had been done. I took my foam piece back and got "I'm sorry" from Darby because Cody had gone home for the day. I called Cody the next day to get an explanation. He never returned my call. I was never pushy or rude and I'm a little sorry I wasn't. That was terrible customer service. The other projects they did for me were not done well or timely either. My teenage son would have done a better job sewing our bimini cover they did for us. We even gave them pictures of a bimini they did for another client which was exactly like ours. They took 4 weeks to start that for us too and then realized they didn't have the black netting required to do it. And my dining room chairs were re-covered after 2 months but the legs were about to fall off when I picked them up. I would never recommend Jacobs for anything. Terrible workmanship and terrible customer service. Don't take your projects to them or you'll be sorry too!

Jacobs Custom Living Response • Aug 14, 2018

It will not help this customer at all but I wanted her to know that I have seen and read her complaint. There are no good reasons for any of this to happen to her. We did not do a good job of communicating. I feel terrible about the quality of work she describes. We have been in business as long as we have mainly because of the quality work each of the craftsman do but in this case we have failed this customer and I apologize. We will be using this case as an opportunity to get better at all facets of the business and hope to not disappoint in the future.

Customer Response • Aug 20, 2018

Even if they offered to do this project for me for free after giving them bad reviews, I wouldn't take them up on it. This was not bad communication, it was bad customer service, plain and simple. I also believe the project was too complicated for them and that's why they didn't do it. They just don't have the skills, talent or workmanship anymore to complete a project like this.

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Address: 16023 E Sprague Ave, Spokane Vly, Washington, United States, 99037-8903

Monday:
08:00 AM - 05:30 PM
Tuesday:
08:00 AM - 05:30 PM
Wednesday:
08:00 AM - 05:30 PM
Thursday:
08:00 AM - 05:30 PM
Friday:
08:00 AM - 05:30 PM
Saturday:
Sunday:

Phone:

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Fax:

+1 (509) 924-3916

Web:

This website was reported to be associated with Jacobs Custom Living.


This website was reported to be associated with Jacobs Custom Living.


This website was reported to be associated with Jacobs Custom Living.


This website was reported to be associated with Jacobs Custom Living.


This website was reported to be associated with Jacobs Custom Living.


This website was reported to be associated with Jacobs Custom Living.



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