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Jacobs Ladder, Inc.

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Reviews Jacobs Ladder, Inc.

Jacobs Ladder, Inc. Reviews (7)

We have used Jacob's Ladder several times and have been pleased each timeSeth is super responsive and easy to work with.The Crew does a great job and leaves things as neat or neater than they found themI would highly recommend Jacob's Ladder

I hired Jacob's Ladder in June to repair hailstorm damage on my homeThey were professional, respectful, and timely in the repair processI would definitely hire them again for any further home repairI also would recommend them to anyone seeking this type of service for which they provide

Buying a home can be stressful but buying our home was overwhelmingThe home I bought ended up having mold and water damage throughout floorsAll of the damage was discovered on the night before closing, after extensive rains in the area, exposing the longstanding water and mold issuesI attempted to get help and quotes from multiple big name companiesThese companies were only able to offer me long waiting times for assessments and quotes only to fix the damage, not the causeHugh from Jacobs ladder was one of the people who showed up the day I called, and the only person able to fix the cause of all my problems
The repairs for the damages were done through a negotiated insurance claim through the agency selling the homeI don't deal often with insurance claims and it all seemed over my headHugh helped me negotiate the deal, explaining in detail what was being asked, offered, and done throughout the 2-month long projectI never felt like I was being mishandled, lied to, or ripped offMy personal background makes me distrusting of peopleAs a veterans wife, I have been a single woman and single mom while he was deployedDuring those times, I have been the victim of sales targeting because of my lack of male representation, but Hugh and his teams respectfulness and honesty put all my fears at ease
The number one thing I appreciated about this business is that they do exactly what they sayTheir actions spoke louder than all that was told to meThe team employed by Hugh was always respectful of my family, my time, my home, and even my petsI never felt like I had to stay and babysit to be sure my property was safe, or that work was actually being doneIf there ever was a miscommunication Hugh or his team were always happy to explain things to me until I understoodI never felt like I couldn't ask questions or that my presence was a complication, which I have felt dealing with other contractors beforeHugh was present throughout the entire project as an active participant in the work, not just a figurehead boss showing up occasionallyHugh and his company took a devastating situation and made it manageableFrom the help managing the insurance claims, which he did seamlessly, communicating with all the parties in the process, which he did efficiently, to understanding the codes for the area, which he knew immediately, to reconstructing the damaged property back to in a timely manner, all of these things were done in a fashion that left me feeling assuredI am beyond happy with the finished product and had it not been for them we would have had to walk away from this homeBefore them, this house was not livableThey saved our dream home and made it better, safer, and healthier than beforeIt is refreshing to see an honest company that does exactly what they say; I would recommend them to anyone in need of repairs
I am a volunteer reference for Jacob Ladder disaster and recovery contractors, I receive no benefit from this reference; I give it because the end product and experience was excellentI give permission to allow all photos of our renovation to be used and would speak to those in need of a reference to use this company

I had a very pleasant experience everything went very well

Jacobs Ladder replaced our roof after recent hail and wind damage. The job was done in a day and a half and the roof is beautiful. They did not leave a trace of debris or trash behind. Everyone was friendly and professional from the first phone contact to the last nail. Jacobs Ladder is family owned and operated and I highly recommend them for a hassle free and professional experience.

I am well pleased with the staff and my new roof completed on my home. The work was started and completed on time. The work was completed professionally and there were no hidden charges. This company will receive a call from me when the time comes to submit a quote for the remaining work during my house restoration.

We found Jacobs Ladder to be very thorough in dealing with them. We had storm damage from hail in the spring of 2015 and contacted them to help us decide if we wanted to pursue an insurance claim or out of pocket expense. We called them and they walked us through the inspection, what they found and once we called our insurance adjuster to come check out the damage, they handled every aspect from there.
They were very knowledgeable with the insurance industry, what was needed, how they operated and with the restoration.
The issues we addressed were addressed in a very timely manner and we had no complaints.
I would highly recommend them for any needed repairs
APhelps

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Address: 1300 W Main St, Lexington, Kentucky, United States, 40508-2038

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