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Jacobsen Landscape Design & Construction

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Jacobsen Landscape Design & Construction Reviews (1)

Review: On 4/22/2013 I had Jacobsen do a spring clean up of my yard and garden. They didn't do any shrub pruning so my wife called to get them back. They finally came back on 7/16/2013. I was home and there were torrential rains all day. I noticed the Jacobsen truck out front most of the day and saw workers sitting in the truck. I kept looking out the window wondering why they were just sitting there. At times the truck would drive away, but it kept coming back. When they finally left for good I went out later that day to see if they did anything. I couldn't tell if they pruned anything or not, it looks overgrown and ragged still. I waited a week to see if they were coming back, but they never did. I then hired another company to do the work, which was done quickly and nicely. Then a few weeks later I received a bill from Jacobsen for 8 hours(times 2 men) of labor for a job that was not done. I wrote a note with bill expressing my displeasure and what I observed. I received a call a few days later from the man who was in charge of the work crews. I was told not to pay the bill and someone would be in contact with me to make this right. I never got another call and I am getting the same bill marked past due. I have spent $50,000 with the company the past 6 years or so. I am not trying to get out of paying a bill, but I won't be charged for something that wasn't done.Desired Settlement: Want someone to contact me and give me what was promised by the first phone call.

Business

Response:

I have just been made aware of this situation with Mr. [redacted] and have just called him and left a message on his home phone. The number provided was ###-###-####.

He sent a letter to our office on 7/22/13 regarding a service issue he had with our shrub pruning crew.

[redacted] called and left a message at the above number on Friday, July 26th. [redacted] did not follow up after this as he should have.

When Mr. [redacted] returns my call I will discuss the situation with him and make the adjustment he feels is necessary.

We just received the balance due for other work that was done on April 22nd on his property in the mail today, September 11.

Our records indicate the pruning work he is disputing was completed on the date indicated. I will discuss all of this with him.

It should be made clear that he has not paid us for the work that was performed that he wishes to discuss.

Thank you,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

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Description: Landscape Contractors, Lawn Maintenance, Lawn & Garden Sprinkler Systems

Address: 413 Godwin Ave, Midland Park, New Jersey, United States, 07432

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