Jacobsen's Skin & Body Care

I will not accept anything less than a full refund in the amount of $from MsS [redacted] I paid in advance, services were denied, and ***'s account was blockedThis was the first time that [redacted] has missed an appointment, and the response from the owner seems to be extremely inflexible.This was a gift that I purchased to provide relaxation and a positive experienceI am beyond disappointed with how MsS [redacted] has decided to address this issueUnless the business owner will agree to provide a 100% refund, I will not be satisfied with the resolutionIt has been an absolute nightmare trying to do business with this woman and I'd prefer to just close this complaint without a satisfactory resolution if she is not willing to provide a full refund

Our "no show" and late cancellation policy have been in effect since August 2, 2012, when I purchased Jacobsen's Skin & Body Care from the previous owner This policy was put into effect to protect the business from last minute appointment cancellations and individuals scheduling appointments and not showing up for them My employees and I are paid based upon completed services.Our late cancellation policy is also listed on our website, http://www.jacobsensdublin.com/Policies.html and has been since August This policy does not state our "no show" policy, but does state the late cancellation policy[redacted] booked and had a massage with me on January 31, 2013, he would have received the late cancellation policy and no show policy in the confirmation email[redacted] booked a massage with me for May 28, 2016, which was cancelled online on May 18th, he would have received the late cancellation and no show policy in the confirmation email[redacted] booked and had a massage with me on October 10, 2015, she would have receive the late cancellation policy and no show policy in the appointment confirmation email [redacted] booked a massage with me for December 30, 2015, which was cancelled online on December 23rd, she would have received the late cancellation and no show policy in the confirmation email.I have checked with Schedulicity.com and all clients scheduled for June 4, to ensure there were not disruptions with the appointment reminder emails going out All clients received their email reminders and Schedulicity had no disruption of serviceThis is not a new policy, it has been in effect for nearly years I have offered to set aside the no show fee and only charge the late cancellation fee listed in my confirmation email, which is 50% of the scheduled service [redacted] purchased a $online gift certificate for [redacted] in the amount of $75, I will refund $40, deducting 50% of the missed appointment which is $35.I can issue the refund via paypal or via check ASAP Please let me know your preference

On Wednesday, May 18, at 9:10am, [redacted] booked a minute massage appointment with me online using Schedulicity.com, my online booking software The online booking software automatically sends an appointment confirmation email (example is attached) The other attached screenshot shows that the confirmation email was sent to Mr [redacted] at 9:15am on 5/18/ He intended to use a gift certificate purchased by Ms [redacted] for his scheduled appointment Our online booking software sends a reminder email approximately hours before the client's scheduled appointment The attached screenshot also shows that the reminder email was sent to Mr [redacted] on Friday, June 3, at 9:06am The attached screenshot shows the appointment confirmation email that is automatically sent to clients when they schedule online This email includes our cancellation policy and no show policy, as well as information for new clients and other salon policies All of these emails are automatically sent by Schedulicity.com, a service that I pay for and have used since January Upon Mr***, not showing up for his appointment, he received an email directly from me which reiterates our no show policy and let's him know that in order to reschedule, he would need to schedule via telephone and pay for the missed appointment We are a small business and have to have late cancellation and no show policies in affect in order to stay in business During the week following the missed appointment, I exchanged various emails with Mr [redacted] and Ms [redacted] regarding the missed appointment I also offered to reduce the no show fee ($70) and only charge the late cancellation fee (50% of the missed appointment) My email regarding this went unanswered by Ms [redacted] , so it was a surprise to me when I received this Revdex.com complaint At this point, I am still willing to refund the gift certificate purchased by Ms [redacted] , less the late cancellation fee I hope to resolve this issue and move forward

Our "no show" and late cancellation policy have been in effect since August 2, 2012, when I purchased Jacobsen's Skin & Body Care from the previous owner. This policy was put into effect to protect the business from last minute appointment cancellations and individuals scheduling appointments and not showing up for them. My employees and I are paid based upon completed services.Our late cancellation policy is also listed on our website, http://www.jacobsensdublin.com/Policies.html and has been since August 2012. This policy does not state our "no show" policy, but does state the late cancellation policy.*** *** booked and had a massage with me on January 31, 2013, he would have received the late cancellation policy and no show policy in the confirmation email.*** *** booked a massage with me for May 28, 2016, which was cancelled online on May 18th, he would have received the late cancellation and no show policy in the confirmation email.*** *** booked and had a massage with me on October 10, 2015, she would have receive the late cancellation policy and no show policy in the appointment confirmation email. *** *** booked a massage with me for December 30, 2015, which was cancelled online on December 23rd, she would have received the late cancellation and no show policy in the confirmation email.I have checked with Schedulicity.com and all clients scheduled for June 4, to ensure there were not disruptions with the appointment reminder emails going out. All clients received their email reminders and Schedulicity had no disruption of service. This is not a new policy, it has been in effect for nearly years. I have offered to set aside the no show fee and only charge the late cancellation fee listed in my confirmation email, which is 50% of the scheduled service. *** purchased a $online gift certificate for *** in the amount of $75, I will refund $40, deducting 50% of the missed appointment which is $35.I can issue the refund via paypal or via check ASAP. Please let me know your preference

I did respond to MsS***' email on 6/15/16, in which I received no replyI filed the Revdex.com complaint due to the lack of response from MsS*** and the fact that I was not able to verify her "no show"or "late cancellation" fee.I am not trying to be difficult, I am only wanting resolution for a purchase that was made with no services renderedI am still wanting my original request of a full refund in the amount of $75.00, since no services were rendered and the gift certificate is not able to be used*** did not receive any confirmation emails, nor did he receive any responses from MsS*** from his emails dated 6/05/and 6/08/

I did respond to MsS***' email on 6/15/16, in which I received no replyI filed the Revdex.com complaint due to the lack of response from MsS*** and the fact that I was not able to verify her "no show"or "late cancellation" fee.I am not trying to be difficult, I am only wanting resolution for a purchase that was made with no services renderedI am still wanting my original request of a full refund in the amount of $75.00, since no services were rendered and the gift certificate is not able to be used*** did not receive any confirmation emails, nor did he receive any responses from MsS*** from his emails dated 6/05/and 6/08/

Our "no show" and late cancellation policy have been in effect since August 2, 2012, when I purchased Jacobsen's Skin & Body Care from the previous owner. This policy was put into effect to protect the business from last minute appointment cancellations and individuals scheduling appointments and not showing up for them. My employees and I are paid based upon completed services.Our late cancellation policy is also listed on our website, http://www.jacobsensdublin.com/Policies.html and has been since August 2012. This policy does not state our "no show" policy, but does state the late cancellation policy.*** *** booked and had a massage with me on January 31, 2013, he would have received the late cancellation policy and no show policy in the confirmation email.*** *** booked a massage with me for May 28, 2016, which was cancelled online on May 18th, he would have received the late cancellation and no show policy in the confirmation email.*** *** booked and had a massage with me on October 10, 2015, she would have receive the late cancellation policy and no show policy in the appointment confirmation email. *** *** booked a massage with me for December 30, 2015, which was cancelled online on December 23rd, she would have received the late cancellation and no show policy in the confirmation email.I have checked with Schedulicity.com and all clients scheduled for June 4, to ensure there were not disruptions with the appointment reminder emails going out. All clients received their email reminders and Schedulicity had no disruption of service. This is not a new policy, it has been in effect for nearly years. I have offered to set aside the no show fee and only charge the late cancellation fee listed in my confirmation email, which is 50% of the scheduled service. *** purchased a $online gift certificate for *** in the amount of $75, I will refund $40, deducting 50% of the missed appointment which is $35.I can issue the refund via paypal or via check ASAP. Please let me know your preference.

I will not accept anything less than a full refund in the amount of $from MsS***I paid in advance, services were denied, and ***'s account was blockedThis was the first time that *** has missed an appointment, and the response from the owner seems to be extremely inflexible.This was a gift that I purchased to provide relaxation and a positive experienceI am beyond disappointed with how MsS*** has decided to address this issueUnless the business owner will agree to provide a 100% refund, I will not be satisfied with the resolutionIt has been an absolute nightmare trying to do business with this woman and I'd prefer to just close this complaint without a satisfactory resolution if she is not willing to provide a full refund

I will not accept anything less than a full refund in the amount of $from MsS***I paid in advance, services were denied, and ***'s account was blockedThis was the first time that *** has missed an appointment, and the response from the owner seems to be extremely inflexible.This was a gift that I purchased to provide relaxation and a positive experienceI am beyond disappointed with how MsS*** has decided to address this issueUnless the business owner will agree to provide a 100% refund, I will not be satisfied with the resolutionIt has been an absolute nightmare trying to do business with this woman and I'd prefer to just close this complaint without a satisfactory resolution if she is not willing to provide a full refund

On Wednesday, May 18, at 9:10am, *** *** booked a minute massage appointment with me online using Schedulicity.com, my online booking software The online booking software automatically sends an appointment confirmation email (example is attached) The other attached
screenshot shows that the confirmation email was sent to Mr*** at 9:15am on 5/18/ He intended to use a gift certificate purchased by Ms*** for his scheduled appointment Our online booking software sends a reminder email approximately hours before the client's scheduled appointment The attached screenshot also shows that the reminder email was sent to Mr*** on Friday, June 3, at 9:06am The attached screenshot shows the appointment confirmation email that is automatically sent to clients when they schedule online This email includes our cancellation policy and no show policy, as well as information for new clients and other salon policies All of these emails are automatically sent by Schedulicity.com, a service that I pay for and have used since January Upon Mr***, not showing up for his appointment, he received an email directly from me which reiterates our no show policy and let's him know that in order to reschedule, he would need to schedule via telephone and pay for the missed appointment We are a small business and have to have late cancellation and no show policies in affect in order to stay in business During the week following the missed appointment, I exchanged various emails with Mr*** and Ms*** regarding the missed appointment I also offered to reduce the no show fee ($70) and only charge the late cancellation fee (50% of the missed appointment) My email regarding this went unanswered by Ms***, so it was a surprise to me when I received this Revdex.com complaint At this point, I am still willing to refund the gift certificate purchased by Ms***, less the late cancellation fee I hope to resolve this issue and move forward

On Wednesday, May 18, at 9:10am, *** *** booked a minute massage appointment with me online using Schedulicity.com, my online booking software The online booking software automatically sends an appointment confirmation email (example is attached) The other attached
screenshot shows that the confirmation email was sent to Mr*** at 9:15am on 5/18/ He intended to use a gift certificate purchased by Ms*** for his scheduled appointment Our online booking software sends a reminder email approximately hours before the client's scheduled appointment The attached screenshot also shows that the reminder email was sent to Mr*** on Friday, June 3, at 9:06am The attached screenshot shows the appointment confirmation email that is automatically sent to clients when they schedule online This email includes our cancellation policy and no show policy, as well as information for new clients and other salon policies All of these emails are automatically sent by Schedulicity.com, a service that I pay for and have used since January Upon Mr***, not showing up for his appointment, he received an email directly from me which reiterates our no show policy and let's him know that in order to reschedule, he would need to schedule via telephone and pay for the missed appointment We are a small business and have to have late cancellation and no show policies in affect in order to stay in business During the week following the missed appointment, I exchanged various emails with Mr*** and Ms*** regarding the missed appointment I also offered to reduce the no show fee ($70) and only charge the late cancellation fee (50% of the missed appointment) My email regarding this went unanswered by Ms***, so it was a surprise to me when I received this Revdex.com complaint At this point, I am still willing to refund the gift certificate purchased by Ms***, less the late cancellation fee I hope to resolve this issue and move forward