Based on the noise complaints received from Ms [redacted] I have personally sent letters and spoken to the upstairs neighbors on multiple occasionsThe neighbor has taken several steps to ensure her children are not running, jumping, etcin the apartment and to not cause problemsI have asked Ms*** to help me validate her complaint by calling the office when the noise occurs, since she states she works from home during the day we could respond immediatelyTo this date, she has never called while she was experiencing noiseI am unable to verify the validity of her complaint to understand if it is excessive or acceptable noise for a multifamily housing unit I have offered Ms [redacted] to transfer to another apartment, free of cost, to any other apartment she wantsWe are 98% occupied so our available unit selection is low and she did not want anything other than her exact floor planI have also offered to release her from her lease without penalty and charge as she requested, but she declined to do so We are more than willing to work towards an acceptable resolutionWe have done everything in power to address her concerns thus far Regards, Jeremy W [redacted] SrProperty Manager Spinnaker Court • Meridian Court Wingate Companies
Based on the noise complaints received from Ms [redacted] I have personally sent letters and spoken to the upstairs neighbors on multiple occasionsThe neighbor has taken several steps to ensure her children are not running, jumping, etcin the apartment and to not cause problemsI have asked Ms*** to help me validate her complaint by calling the office when the noise occurs, since she states she works from home during the day we could respond immediatelyTo this date, she has never called while she was experiencing noiseI am unable to verify the validity of her complaint to understand if it is excessive or acceptable noise for a multifamily housing unit I have offered Ms [redacted] to transfer to another apartment, free of cost, to any other apartment she wantsWe are 98% occupied so our available unit selection is low and she did not want anything other than her exact floor planI have also offered to release her from her lease without penalty and charge as she requested, but she declined to do so We are more than willing to work towards an acceptable resolutionWe have done everything in power to address her concerns thus far Regards, Jeremy W [redacted] SrProperty Manager Spinnaker Court • Meridian Court Wingate Companies