Jacobson's Cottages

We stayed at Jacobson's Cottages in East Glacier, MT on July 19, 20, 21 2019. This was our 2nd time staying there. The cabin was clean & a great location into the park.

Our stay was good till I checked my credit card statement.

The owner, Jeff made several repeated attempts to get his card machine to process my Canadian credit card. Apparently Cdn cards are not always compatible with American machines.

To my surprise a week later when I checked my credit card statement, I saw that the charge went through 3 times for a total of $ 1,229.88 CDN dollars. The charge for 3 nights was $409.96 so I was overcharged by $ 819.92 CDN dollars.

I finally got a hold of Jeff on July 31, 2019 at 17:15. He told me that he did not have enough
money to refund the overcharge but should have it the next day as more people checked in & paid, he would have the money for the refund.

He was belligerent in his attitude like this was no big deal & also said that I was the 4th
person to call with the same problem.

On August 1st, after no refund, I kept getting a busy signal for an hour when I tried to phone.
Finally on August 2nd at 09:46 I left a message for Jeff to call me back.

August 2 at 09:59, I spoke to my bank & they called Jacobson's with me on the line for a conference call. The man who answered was rude & just said call back in 10 minutes & hung up on the bank personnel.

So now my bank has to waste valuable time & resources to dispute this overcharge, when
Jeff from Jacobson's Cottage knew that he had overcharged me & could have just refunded
the money when he agreed to do so.

This is costing me money in long distance phone calls, not to mention all the time wasted
to get this settled.

Very dishonest business practices!