Jacques Jewelers, Inc.

Review: I have asked this merchant on several occasions to refund my deposit or exchange for a lesser item--I was told that I could not get a refund and could not exchange the item until I paid it off. The reasons for the change-of-mind was I have been furloughed from my job with the federal government decreasing my payroll. This happened after I laid the item away with Jacques Jewelers, Inc., and I have a medical problem that requires taking a substanial amount of medicine in which these monies were needed.Desired Settlement: I would like a refund of $98.00.

Business

Response:

The customer signed a layaway contract clearly stating “No refunds or exchanges." We abide by the terms of our contracts. The layaway was due out in September, 2013; however I will hold the item until the end of October, 2013. If the layaway is not paid in full by that time, the item will be returned to stock, all monies forfeited, per the layaway contract. Best Regards, Kurt Merchant President Jacques Jewelers, Inc.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]Regards,Ferne Hairston