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Jac's Automotive Inc

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Reviews Jac's Automotive Inc

Jac's Automotive Inc Reviews (4)

Concerning this complaint, yes we did have this customer truck for 5 weeks. At the time we were understaffed and very busy. We never gave him a time frame for when it would be completed. After installing the transmission in 2 to 3 weeks, we discovered the engine had major problems and advised...

against repairing, as replacing was the only viable option as the vehicle had numerous problems and very little maintenance. All repairs were ok'd verbally over the phone with the customer. This customer was very demanding and hard to deal with. He had to option to bring the vehicle to us for warranty reasons and we do not understand why he would not return the vehicle to us, especially after we just repaired it and never informed us of any problems. A fan clutch, starter, lights and transmission cooler lines can go bad at any time. this customer was very adamant about price. "Give me a bottom dollar, out the door price." and that's what we did. He did not want to hear or listen to any more needed repairs or parts that needed to be replaced. We feel we did everything possible to please this customer and that parts that were replaced after we completed our job, he was informed about or went bad later. Following is the total of the discount given.  .3 hours---Heater Hose--$31.351.8 hours--Labor given off installation of engine---$188.102.7 hours--labor given off for installing brakes----$282.15.5 hours--labor given for installing oil lines---$52.252.0 hours--time to diagnose engine problems--$209.00$2,178 Retail price of engine. Charged $1978.00 for motor. We did a professional job with the limitations placed on us by the customer and after discounting his invoice by $962.85. We feel he was well compensated for his down time and the extra repairs. Him electing to pay another shop is a coercion on his part and not our responsibility.

This customer had brought her Mitsubishi box truck in to be worked on February 28 2016. She had brought it in for a no start. Our mechanics found that her truck needed a starter, so we looked for one and found only one starter that was 2 to 3 days away due to the age of the truck and the part being...

discontinued. We called her and told her what we found, what it needed, how much it was going to be with labor, and how many days out the part was going to be. We called her the first time about a week after she had brought it in. This customer told us she would get the part. We waited and after calling several times and trying to follow up her answers were between: 'I will get the part when I have the money" "I will get the part" "My son is getting the part right now for it" Not once did we get the approval to go ahead and order her part for her, or did she order the part and bring us the part her truck needed. We called at least twice a week trying to figure out what was going on with this truck. Come the end of April/beginning of may we had called this customer and told her that it was in our way with customers and our selves trying to get around it, that the city was starting to get on to us about getting the truck repaired or getting it off of our lot, and that she needed to either have us fix it and get it off the lot or come back and remove it. We called several times in between that phone call and having it towed, in which the customer still could not provide the part, or came to get the truck. We gave the customer almost two weeks, and since nothing had been done. We called city development to have the vehicle towed off of our lot. We stored this vehicle since February with no approval to do any work to it, or storage fees. We feel as if we were being used for storage, especially when I hear from another shop in the area, who I have done business with for 30+ years, that this truck sat in his lot for 2 years with no approval/and waiting on payment for the work that was finally done. This shop owner also informed us that it sat at another shop for approximately 2 years with the same scenario. We can not store vehicles for 12 weeks, and she was asked to come get it off of our lot if she could not afford it, or did not want the work completed numerous times over 4 months time. We truly did not know where the truck was towed, but city development showed up with a police officer informing us they had a tow order since February 7, 2016. The policemen asked for the keys and I can not refuse the police and a tow order from the City of St. Charles. We do not owe this customer anything, as we spent time diagnosing the truck and paid our technition for his time, but we received no compensation for the tech’s time, our time on paperwork, and phone time trying to find parts with free storage. The truck was here 12 weeks, not 6 or 7. We can not stay in business storing, and diagnosing vehicles for free. This customer still owes us for the diagnostic time we spent on her truck. The truck was a hazard as numerous customers and our employees almost hit it countless times. When that was mentioned to this customer numerous times, her response was ‘that she had the insurance’ to which she was told that it did not matter, the truck needed to be fixed, or to be removed. The city has been chasing this truck since 2010 when the license plates expired. (Police report # [redacted]) Every time a tow sticker is put on it, she moves it to another location as I said earlier. It was brought to our shop on 2-29-16 and was towed away on 5-17-16 (12 weeks later). I think that we were very patient with her especially after numerous phone calls.

THIS CUSTOMER BROUGHT A 2003 MERCURY MOUNTAINEER TO US FOR A TICKING SOUND. UPON DISASSEMBLING THE FRONT TIMING COVER WE FOUND A BALANCE SHAFT CHAIN GUIDE HAD BROKEN. THE GUIDES ARE MADE OF PLASTIC WITH A STEEL CHAIN EXERTING A LOT OF PRESSURE ON THEM, SO IT IS A COMMON PROBLEM ON THESE ENGINES. WE...

REPLACED JUST THE BALANCE SHAFT CHAIN GUIDE; WITH THE OWNERS UNDERSTANDING AND PERMISSION; TO KEEP THE COST DOWN AS THE OTHER CHAINS AND GUIDES WERE NOT DAMAGED. AT THE SAME TIME WE ALSO SUGGESTED REPLACING THE ENGINE DUE TO THE POOR RELIABILITY RECORD OF THESE MOTORS, WHICH THE CUSTOMER DECLINED. UPON INVESTIGATING THE VEHICLE ONCE IT WAS TOWED BACK IN, WE FOUND A CONNECTING ROD HAD BROKE AND BLEW A HOLE IN THE SIDE OF THE ENGINE BLOCK. WE THEN REMOVED THE OIL PAN, TO CHECK FOR ANY OTHER PROBLEMS OR CAUSES FOR THE CONNECTING ROD TO FAIL. WE FOUND NO PROBLEMS WITH THE TIMING CHAIN, OIL LEVEL, ETC WHICH IS WHAT WE HAD WORKED ON. THE CONNECTING RODS ARE INSIDE THE ENGINE, AND THE TIMING CHAINS ARE ON THE OUTSIDE OF THE ENGINE UNDER A COVER. WE NEVER TOUCHED THE CONNECTING RODS. IN MY 30+ YEARS OF AUTOMOTIVE EXPERIENCE, I WOULD SAY THE REASON FOR THE CONNECTING ROD FAILURE IS DUE TO METAL FATIGUE OR OVER REVVING THE ENGINE, NOTHING TO DO WITH OUR WORKMANSHIP. ALL THE DIAGNOSTICS PERFORMED ON THE CAR WERE PERFORMED AT NO COST TO THE CUSTOMER. IT WAS A $150 DIAGNOSTIC FEE. IN SUMMARY WE ARE NOT RESPONSIBLE FOR THE ENGINE FAILURE. PLEASE SEE ILLUSTRATION FOR WHAT WE HAVE WORKED ON, COMPARED TO WHAT HAD FAILED IN THE LATER FAILURE.

I spoke with the consumer and the issue is resolved.

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Address: 1513 N. Second St., Saint Charles, Missouri, United States, 63301-2155

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