Jade Black Inc

Dear Tim,We are truly sorry for the inconvenience in your move, we are deeply sorry for any damage or missing items and can assure you that non of our employee will stole something from your household goodswe are very dissent and honest company.in order for us to investigate and consider
reimbursement you need to fill a claim with our claim department at: ***or you can file a claim online at: *** ***Sincerely,Orange van lines

Dear Customer,We are trying our best to deliver your household goods as soon as possible.I do not have any new information for you in regards to your delivery, as soon as we will have any new information we will contact you. please contact our customer service for any questions you may have 866-710-3104Thank you for your patient ,Orange van lines

Dear ***,We are truly sorry for the inconvenienceUnfortunately due to the fact that you were unable to receive your delivery we were forced to place it in storageThis was not something that was by any means our faultDue to some misinformation that was provided to your management company
not only was our company not allowed on the premises but you and your fiance as wellWe could have probably tried to redeliver again before our driver had to leave the area but the issue was not figured out unt** it was already too late The first time our company was contacted by you in regards to re delivery was Tuesday 7/14/A whole day after our driver had already left the Chicago areaYour household goods are safe and we are working hard to find another driver that can do the re deliveryOur goal is not to keep your things but to deliver them as soon as possibleI do understand that you want your items as soon as possible but unfortunately our driver for that area is currently out doing other deliveries in other statesAs soon as he is back and available to do your delivery we will contact you and delivery them asap. Please feel free to contact our customer service department for any questions you may have, ***Sincerely orange van lines

Dear ***,you hired our service to be your moving company for pick up from DC to CA on the 6//2015at time of pick up we you signed on a contract confirm that your first available date for delivery will be 6/19/based on this information our delivery window from that date is up
to business days.we are still in that delivery windows .(please review attached form you signed)we are sorry for the delivery taking time it is the busy time of the moving industry and doing our best to deliver your goods as soon as possible. your items are already on the truck on the way to CA we are thanking you for the understanding and will keep you update on the status of delivery . please feel free to contact us for any more informationcustomer service: 866-710-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Was told by Jennifer F[redacted] of your company last friday that the goods were to have been loaded on a truck last Saturday with delivery tentative this Wednesday or Thursday. Seems like one part of your company doses not speak to another part. Please confirm goods were loaded and in route. Complaint still stands and will remain active until goods delivered. 
  [redacted]

Dear [redacted],Thank you for choosing our company to be your moving company.we pick up your items on 7/14/15 and per our contract you singed the delivery time frame is: 1-7 business days but the test can be up to 21 business days. and we are still in that time frame. you have already spoke with our...

customer service today and yesterday and they will provide you with this information . we are doing our best to make your delivery as fast as possible . please be patient and for any other questions you can contact our customer service dept  and they will provide you with delivery update. customer service dept: [redacted]Sincerely ,orange van lines[redacted]

Dear Revdex.com Representative,This job is not our job - please refer the customer to his moving company . and remove this complaint from our record. Sincerely orange van lines

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,

Dear Customer,we sorry but we do not have any new information-  your items are in the way and should delivered between  Sunday to Monday . as soon as your items will be delivered you can contact our claim dept and file claim for possible compensation. for more information please contact us at: [redacted]

Dear [redacted],Let me start by saying how deeply sorry I am for any inconvenience during this move process .We at Orange van lines owner our customers and would like to work with you on those complaint.I check for you the status of the move and your delivery still within the time frame we provide...

you.7-21 BUSINESS DAYS from first available delivery you market on your contract. . = 6/5/2015.per the contract you signed and agreed to - this is the ETA for your delivery. from  first available date 6/5/2015  7-21 business days. your items  should delivered  with in that time frame.please wait for our customer service to call you as soon as your items will be in transit. if you want to check the status of your shipment please feel free to contact our customer service department for any other questions,at: 866-710-3104  Sincerely ,your moving company orange van lines 800-850-4993

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
  I have got my stuffs yesterday.  As expected, some of my goods are damaged /like, my TV table got out of shape, My mattress is teared, Crack on my TV frame, side table is cracked, My bed got out of shape, broken crockeries .Also while loading the goods at Kentucky, they have de-assembled my furniture and while unloading yesterday they did not assemble it back. I have to do on my own. It was a mental torture by Orange van lines.I  wont be going for a claim as I don't want to be in chaos situation with Orange Van lies as they don't know how to speak to their client. I don't want to fight for a claim and loose peace of my mind.  Also I wont be recommending any one in future to hire Orange Van lines nor I will be using it back.I thank Revdex.com for all support as because of Revdex.com, at least I got reply of my mails where previously Orange Van lines did not feel like replying to me.

Dear [redacted],
Let me start by saying how deeply sorry I am for any inconvenience during this move process .
We at Orange van lines owner our customers and would like to
work with you on those complaint.
I check for you the status of the move and your delivery still within the time frame we...

provide you. 2-10 BUSINESS DAYS. your items are in the transit and should delivered to you in the next 2 days. please wait for our driver to call you 24 hours before.  Please feel free to contact our customer service department for any other questions,at: [redacted]  Sincerely ,your moving company orange van lines [redacted]

Dear Customer,I understand your are not satisfied with my answer but I relay want to help you and to make you satisfied but there is way to do it. based on our terms and condition you agreed and signed ! you need to  following the process of filing a claim with our claim department .so we can consider any compensation and the help your satisfactory ..please contact our claim department at: 866-710-3104Sincerely ,orange van lines , INC

Dear Customer, you hired our company as to be your moving company. for your move from KY to TX. order #  [redacted]Your delivery is in process and we are ding our best so you will get delivery asap. per our contract you signed and agree our time frame for delivery is 7-14 business...

days but can be done up to 21 days. we are understand you need your goods and we also want to send them to you asap - but per our dispatch as of today we cannot confirm you the date. but it will not pass the 21 business days you agree to. WE STILL IN THAT DELIVERY TIME FRAME. "*Delivery schedule begins from the FIRST DATE you will be ready to accept your shipment.**This delivery schedule is NOT A GUARANTEE and can be done up to 21 business day "We will keep you UPDATE as soon as we can.Please contact our customer service dept for any questions you may have,866-710-3104.Sincerely ,Orange van lines

Dear Customer ,Please contact our claim department so we can be consider remembered or compensation . claim  department : [redacted]Sincerely orange van lines

Dear [redacted],as we writ you  in our  past 5  response to you, we will be more then happy to...

deliver your goods asap we are waiting on the next Available truck.however if you are not interesting in us deliver your goods you are more then welcome to come and pick up your items and we will adjust the price according.please feel free to contact us at: 1-866-710-3104

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
I AM VERY SORRY BUT I AM VERY DISSAPOINTED WITH THIS COMPANY IN GENERAL FIRST THIS COMPANY HAS EMPLOYEES WHETHER THEY ARE AGENT OR DRIVERS THAT GIVE DIFFERENT DELIVERY INFO THAN THEY DONT TAKE RESPONSABILITY FOR THEIR EMPLOYEE'S ACTIONS THAN I WAS TOLD I WOULD GET A CALL BY SOMEONE NAME NICOLE TO LET ME KNOW IF MY ITEMS WOULD GET SHIPPED OR NOT I HEAR NOTHING FROM THEM THAN ON SUNDAY 06/21/2015I RECIEVE A CALL STATING THAT I WILL GET MY ITEMS ON MONDAY 06/22/2015 AND GET UPDATES THRU THE DAY I HAVE NOT RECIEVED ONE SINGLE CALL FROM ANYONE AFTER THAT THIS COMPANY IS VERY IRRESPONSIBLE AND DONT CARE ABOUT CUSTOMER SERVICE OR CUSTOMER SATISFACTION I AM VERY DISSAPOINTED IN THIS COMPANY I HAVE HAD TO PAY EXTRA MONEY TO BE ABLE TO HAVE A PLACE TO STAY WITH MY KIDS DUE TO THIS COMPANY ISSUESI DONT WANT TO DEAL WITH THESE PEOPLE ANYMORE ALL I ASK IS FOR ME TO GET MY ITEMS AND DUE TO THE CONSTANT ISSUES WITH THEM AND ALL THEIR EMPLOYEES GIVING DIFFERENT INFO EACH TIME I WANT MY ITEMS AND MY MONEY BACK I DONT THINK I SHOULD BE PAYING A COMPANY THAT CANT TRAIN THEIR EMPLOYYES NO MATTER WHAT POSITION THEY HAVE TO GIVE WRONG INFO. I WANT TO GET HELP WITH THIS ISSUE DUE TO THE COMPANY NOT COOPERATING AND NOT KEEPING ANY OF THEIR WORD. THANKS
Regards,

Dear [redacted],Let me start by saying how deeply sorry I am for any inconvenience during this move  .We at Orange van lines owner our customers and would like to work with you on those complaint.I check for you the status of the your re-delivery and its should be done next week.however there are 2...

issue in your move:1. the driver try to contact you on Sunday May 30th in order to delver your items but you couldn't accept delivery . therefore based on our terms and condition you signed and agree at time of reservation and again when you signed on the Bill of leading contract at time of pick up. its informed that if we will need to do re-delivery we will have to unload the items to storage and then re-delivery for additional charge.please review the contract your signed on : "Re-delivery :$500.00 Full re-handling  /delivery fees are applied when the carrier must make  a second  attempt to delivery the property if for any reason the shipper did not accept delivery on the first attempt . " because we understand our customers and would like you to be happy  from the service we provide we didn't ask for the full $500 re-delivery fee as should be per our contract and only asking for you to pay the cost its cost us to delivers your items again to storage our record show that  our customer service try to contact you many times with no answer. please provide us with valid  phone # so we can set for you the delivery  asap . any adjustment or reimbursement can be consider by filing a claim with our claim dept . please contact us asap : [redacted]Sincerely ,your moving company orange van lines [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10770038. As Orange Van Lines requested, I am working through the claims process, but with nearly 100 damaged, lost, or stolen items, it is taking some time to gather sufficient documentation for the claim. I hope to have the claim submitted sometime next week. Once the claims process is complete, I will follow up with this Revdex.com case.I still have not received any direct communications, other than this Revdex.com response, from Orange Van Lines regarding any of the issues that we experienced. Until they make an effort to reach out to us to communicate about these issues and their resolutions, we will find it difficult to close this case with a positive result. Orange makes a lot of great promises about its quality service to potential customers. But when things go wrong, they appear to go into defense mode, hiding behind answering machines and a customer service process that includes little or no follow-up. When a customer is paying thousands of dollars for a service, the expectations for customer service needs to be higher than a simple "deal with our claims department."