Horrible customer service, they completely screwed my credit up for a mistake on their part and told me there was nothing they could do about itbasically telling me to go pound sand STAY AWAYunless you want to deal with issues on a regular basis from your bank, then by all means join Warren FederalWent to the manager to handle my issue after the customer service rep was incredibly rudeshe told me she would get back to me in a few hours, that turned in to a few daysAfter I followed up she promised me an answer before the end of the dayI had to reach out to her a week later just for her to tell me to they go off whats in their notesnot what actually happened
Complaint: [redacted] I am rejecting this response because: Since the order was replacedin the 24th I was since lied to repeatedly on the matterWas told they'd be overnighted and should expect them WednesdayLieI called back Friday to ask where the checks were and was first told 7-days for "overnighted" checksUmmmmm? Talked to yet another supervisor and was told it would be another day or More liesYes I was never informed I had to sign for these seeing as I've never had to in the MANY years I've been with youThe following week I spoke with yet another supervisor who also overnighted them on a Wednesday and said they should arrive by fridayNothing arrived at the address I gave themCalled them after work and they said they'd call backThey left a voicemail and said My checks never even left the facility due to "weather" related issuesYet the checks arrived at my place of business not long after I leftSo why all the lies and deceit? It's hard to accept any "apology" from you seeing as this matter was handled POORLY from the startMy anger toward this place was your doingLying to me repeatedly was not the best routeI'm writing a letter to the CEO on this matterI ordered checksSimple as thatInstead of delivering my checks I was handed lie after lie Regards, [redacted]
Dear Ms [redacted] , In your complaint you indicated first that you had approximately $3,in ato your loan The contract Blue Federal Credit Union received and processed had a service agreement and GAP insurance policy that you had agreed to receive However, our records indicate that you contacted us in June and were provided with two refunds for $2,and $for these coveragesRegarding your second concern involved filing for bankruptcy, Blue Federal Credit Union inaccurately reported that your car was included in your bankruptcy filing; however, this was not the actual caseOn November 9, our Member Solutions Department corrected this error to accurately reflect on Experian, Equifax and TransUnion credit bureaus In addition, you stated, “If I had filed for bankruptcy, I would have been able to keep my car, cleared.” In the instance where a person owes on a loan and files for bankruptcy, the car would have been returned, and the outstanding balance would have been reflected as part of the bankruptcy The vehicle owner does not get to keep the car and have the loan forgiven On Monday, November 14, 2016h our Member Solutions Manager was able to speak with you, at which time an agreement was reached on the car and debt
February 6, Dear Mr [redacted] , Thank you for informing us about your missing check order It is unfortunate that the first order either did not get placed, as it should have, or did not get processed correctlyEither way, we apologize for that error In regards to the second order that was placed on January 24, 2016, I was informed by Ashlee, Contact Center Manager, that you have received your order I understand your last conversation with Blue Federal Credit Union to discuss this matter was on Saturday, February 4, We received the information that UPS would not deliver your checks as you live in an apartment complex, and they were leaving notices that were not getting to you so that you could resolve the matter It appears you found a sufficient workaround by having the checks delivered to your place of workThank you for your continued business
In response to the Revdex.com Complaint [redacted] The WFCU Lending Manager has reviewed this case for resolution for the member The Credit Union has identified the following specifics surrounding this case The [redacted] refinance was originated on 10/5/and the payoff check was received and posted by [redacted] on 10/15/The payoff letter received from [redacted] indicates that it is a payoff good through 10/17/The Credit Union is only able to locate one funding entry for the origination and it was for the amount listed on the payoff letter as a valid balance good through 10/17/The application date for this loan was 10/2/so there is nothing that can identified internally that would have caused a delinquency for the member The member reported that ”but they reported on the credit report that it was received on time in Oct”This is a general misconception; the data collected by the Bureaus is loan status, not payment history, although typically one must make payments to keep a trade line in current statusSo when the trade line was reported on in the first cycle periods it was show as in current status, meaning not past due by 30+ days and that is accurate For the [redacted] it appears that the member did complete the ACH authorization form; an internal processing error occurred and the origination was not put in placeThis issue was identified and an anticipated resolution was developed with the member on 12/10/and 12/11/respectivelyThe follow-through in the form of sending funds for the payments that were missed did not occur until 2/6/At this time the delinquency reporting has been corrected We thank this member for bringing this error to our attention and will exam our internal protocols to ensure that the internal processing error does not occur again
My credit union just joined with Blue I am trying to log on but can noat I called and was on hold for a long time, finally I hit the button that was suppose to hcve them call me back Neer giot the allo Still trying to get into my checking account I am not impressed with the new credit union Never in over years had trouble with the old one (BME then Community Financial and now Blue.) Will be looking at changing Banks
Blue FCU’s staff spoke with the complainant who stated that our member had since provided the dealership with a duplicate titleBlue FCU did send to the dealership the original notarized lien release via overnight *** Next Day Air Guaranteed with a delivery by 10:AM Tuesday, August 30,
A copy of the notarized lien release letter and *** tracking number were also emailed to the dealership’s representativeA follemail was sent to the representative on August 30, after the guaranteed delivery time, requesting confirmation of delivery and receipt but no return response has yet been receivedBlue FCU believes it has satisfied the complainant’s desired settlement
I have almost nothing to say but good things about Warren FCUI originally financed an ATV with them back in July of Then in November I got another loan for an RVI've only had issues with this CUFirst, for the ATV, the dealership required proof of insurance before I could take the ATV off the lotI provided thatmonths goes by and I get a letter stating I had not provided proof of insurance for the ATVFrustrating that I had to waste time providing them with insuranceLately, I have been sending in payments and it has been taking forever for them to receive and process those paymentsToday I called them with a concern my payments had not yet postedThey received the payment on Monday, but didn't enter the payment until todaySeems a bit ridiculousHowever, any time I've had a problem they are quick to respond, and are easy to get a hold of
To Whom It May Concern: The signed Agreement to Provide Insurance and loan contract states that the borrowers must maintain the agreed upon insurance coverage. Our member failed to maintain the proper coverage. And, our member’s trying to sell the vehicle via consignment puts
the loan into defaultBut in spite of these conditions, Blue FCU Collection Department would agree to waive the $insurance CPI chargeThe issue is considered to be one of communicationsWhile Blue FCU does not have the direct employees named (Marsha or Dee), and had our member reached Blue’s FCU’s Collection team, Blue FCU would have (and will) granted the waiver
*** *** *** ***
*** ***
*** *** *** *** *** ** *** **
*** *** *** ***
To whom this may concern, I am composing this email go inform you that I have resolved my complaint with Warren Federal Credit
UnionFeel free to contact me with any questions.Regards,*** ***
In response to the Revdex.com complaints # *** & #*** by *** ***, Warren Federal Credit Union’s Collections team has diligently worked with the Mr & Mrs*** since October of regarding either assistance with charged off VISA credit cards as well as delinquency on
two vehicle loans. Countless interactions have occurred surrounding these matters. On 10/31/2014, due to other correspondence from the member outside of this complaint, a call occurred between Warren Federal Credit Union’s Chief Lending Officer (*** ***) and *** ***. In speaking with Mrs***, Mr*** agreed to place the vehicle repossessions on hold Mrs*** agreed to pay $per month on each of the two credit card (Visa) Charge Off accounts beginning around the middle of November. These payments are in addition to keeping each vehicle loan current. Mr*** expressed the importance of the ***’s performing on their agreement as the number of times each vehicle loan payment has been skipped has increased the time to get into an equity position on each vehicle and eventually pay them off. Mrs*** agreed with this arrangement. The Credit Union has continued to act in good faith with these members and as of the end of October an agreement had been met that was deemed suitable by both parties
Our member was upset about delays in his loan’s payoff process, and the general service level he receivedThe Consumer Lending Supervisor contacted our member and after listening and apologizing, proceeded to formulate a resolution to his title situation. Our
member’s state DMV was able to provide the Supervisor with options that were then discussed with the member. He decided that the completion of an emergency release of his electronic title would work best, enabling him to pick up his free and clear title at one of their service stationsOur member was reasonably happy with the final resolution
Complaint: ***
I am rejecting this response because:
Regarding the *** payoff - you stated *** *** posted the payoff payment on Oct 15, 2012, but said the payoff was good until Oct 17,2012, with an origination date of the loan to be Oct 5, 2012, so, you received a day payoff? Really....*** *** didn't "close the account until Nov 2012, why would that be?
The "but they reported on the credit report that it was received on time in Oct" statement regarding the *** *** - no payment was made to you until Dec 2013. Once again, how can that be? Remember you stated that you didn't submit the ACH paperwork to my bank for withdraw until Dec 2013, so how was a payment made in Oct 2013?
In your response, you said that "at this time the delinquency reported, has been corrected", I disagree with this because I just received a new credit report and all you did was show the account closed. Where did you correct the delinquency? I'm not seeing it
All this happened because Warren Federal Credit Union couldn't follow their own procedures, and turn in an ACH form for payment to themselvesAll the liability is on Warren FCU
As for damages....I couldn't get a comparable interest rate, (which was 5.9% for of my loans - and both in perfect standing), because of your incompetence. I feel Warren FCU should compensate me for the difference in interest rates, because I could have saved thousands with a 5.9% interest rate, not including all the time, stress, gas, time off from work, and making phone calls (which by the way were NEVER returned)
I purchased another vehicle, in which you declined my loan, but in the mean time, I paid off of my prior loans ($worth of monthly ACH withdraws), with Warren, totaling approx$19000.00, leaving me with $in equity towards a $vehicle
I understand that Warren FCU is not obligated to ever give another loan to me, but when you DAMAGE my credit, through no fault of my own, I have the right to recover my losses, which includes litigation
I acknowledge your "Thanks" for bringing the error, on your behalf, to your attention, but, damage already doneI'm already paying the penalties for your errors....THANKS
Regards,
*** ***
After receiving a pay off amount from a representative, I paid off my truck on 11/4/14, this pay off amount was good to the dateOn 11/20/I called to ask where the title was,and the representative told me I owed 6$ and change for a remainder balance..---The pay off was 35,And these people didn't call, send a letter or email me stating this balance knowing I was waiting for a clear titleLazy no good people,a second rate credit union built on $worth of interest----- ------
I called to get my payoff quote on a loan from Warren, which was not my choice of lender but selected by the dealership where I purchased my motorcycleI was told my payoff was just over $and that quote was good for daysI decided to pay it off days later, so I called back to get an accurate number to account for any interest chargedI was then told that the payoff was just over $4,I asked how it was possible that my account had appreciated over $1,in two weeks and was told there must have been an error with no further explanationNo matter how many times I call back I am always told that someone will contact me at a later time and they never doNot only does that leave a negative impression, but I moved in April of 2015, changing my insurance when I movedI verified with the insurance company that they had forwarded the insurance information since there was an active loan on the bikeThey informed me that they had indeed sent on the informationDue to a glitch with home insurance I ended up changing to another insurance company shortly thereafterI again called and verified they had forwarded the information to Warren, they hadI started receiving letters in the mail saying my motorcycle was not insured and they would charge me for coverageAfter making sure the actual insurance company had submitted the information I again contacted Warren, they told me someone would call me backI then called back after receiving yet another letter, once again being told someone would call me backThis time someone actually did, I was informed that I had been charged because the group they contract out to verify insurance, States National, had not verified my insuranceAfter getting the phone number to this supposed company I called and was directed to Warren Federal Credit Union Insurance VerificationAfter another minutes on the phone I finally had the rep confirm that I indeed have always had insurance on the vehicleOverall, I have probably spent a day of my life on the phone dealing with errors from this company in the last months, and still have no resolution as to why I was given such drastically different pay off quotesWould not recommend to anyone looking for user friendly, non time-wasting loans
Horrible customer service, they completely screwed my credit up for a mistake on their part and told me there was nothing they could do about it.. basically telling me to go pound sand. STAY AWAY... unless you want to deal with issues on a regular basis from your bank, then by all means join Warren Federal. Went to the manager to handle my issue after the customer service rep was incredibly rude... she told me she would get back to me in a few hours, that turned in to a few days. After I followed up she promised me an answer before the end of the day... I had to reach out to her a week later just for her to tell me to they go off whats in their notes.. not what actually happened.
Complaint: [redacted]
I am rejecting this response because:
Since the order was replacedin the 24th I was since lied to repeatedly on the matter. Was told they'd be overnighted and should expect them Wednesday. Lie. I called back Friday to ask where the checks were and was first told 7-10 days for "overnighted" checks. Ummmmm? Talked to yet another supervisor and was told it would be another day or 2. More lies. Yes I was never informed I had to sign for these seeing as I've never had to in the MANY years I've been with you. The following week I spoke with yet another supervisor who also overnighted them on a Wednesday and said they should arrive by friday. Nothing arrived at the address I gave them. Called them after work and they said they'd call back. They left a voicemail and said My checks never even left the facility due to "weather" related issues. Yet the checks arrived at my place of business not long after I left. So why all the lies and deceit? It's hard to accept any "apology" from you seeing as this matter was handled POORLY from the start. My anger toward this place was your doing. Lying to me repeatedly was not the best route. I'm writing a letter to the CEO on this matter. I ordered checks. Simple as that. Instead of delivering my checks I was handed lie after lie.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Warren FCU has contacted me and tried to get me a better rate on my [redacted] loan, but could only get a 1% better rate than I have now. I have decided to decline the offer. [redacted], the Retail Loaning Manager, has agreed to finance $8000.00 for my 2015 [redacted] Snowmobile with $3000.00 down. So, as long as he lives up to his word, and I expect a competitive interest rate, (I have had several loans with Warren FCU, and have always been in perfect standing), so I expect a rate very close to what I have had in the past with Warren. therefore, I am satisfied with the agreement.
Regards,
[redacted]
Horrible customer service, they completely screwed my credit up for a mistake on their part and told me there was nothing they could do about itbasically telling me to go pound sand STAY AWAYunless you want to deal with issues on a regular basis from your bank, then by all means join Warren FederalWent to the manager to handle my issue after the customer service rep was incredibly rudeshe told me she would get back to me in a few hours, that turned in to a few daysAfter I followed up she promised me an answer before the end of the dayI had to reach out to her a week later just for her to tell me to they go off whats in their notesnot what actually happened
Complaint: [redacted] I am rejecting this response because: Since the order was replacedin the 24th I was since lied to repeatedly on the matterWas told they'd be overnighted and should expect them WednesdayLieI called back Friday to ask where the checks were and was first told 7-days for "overnighted" checksUmmmmm? Talked to yet another supervisor and was told it would be another day or More liesYes I was never informed I had to sign for these seeing as I've never had to in the MANY years I've been with youThe following week I spoke with yet another supervisor who also overnighted them on a Wednesday and said they should arrive by fridayNothing arrived at the address I gave themCalled them after work and they said they'd call backThey left a voicemail and said My checks never even left the facility due to "weather" related issuesYet the checks arrived at my place of business not long after I leftSo why all the lies and deceit? It's hard to accept any "apology" from you seeing as this matter was handled POORLY from the startMy anger toward this place was your doingLying to me repeatedly was not the best routeI'm writing a letter to the CEO on this matterI ordered checksSimple as thatInstead of delivering my checks I was handed lie after lie Regards, [redacted]
Dear Ms [redacted] , In your complaint you indicated first that you had approximately $3,in ato your loan The contract Blue Federal Credit Union received and processed had a service agreement and GAP insurance policy that you had agreed to receive However, our records indicate that you contacted us in June and were provided with two refunds for $2,and $for these coveragesRegarding your second concern involved filing for bankruptcy, Blue Federal Credit Union inaccurately reported that your car was included in your bankruptcy filing; however, this was not the actual caseOn November 9, our Member Solutions Department corrected this error to accurately reflect on Experian, Equifax and TransUnion credit bureaus In addition, you stated, “If I had filed for bankruptcy, I would have been able to keep my car, cleared.” In the instance where a person owes on a loan and files for bankruptcy, the car would have been returned, and the outstanding balance would have been reflected as part of the bankruptcy The vehicle owner does not get to keep the car and have the loan forgiven On Monday, November 14, 2016h our Member Solutions Manager was able to speak with you, at which time an agreement was reached on the car and debt
February 6, Dear Mr [redacted] , Thank you for informing us about your missing check order It is unfortunate that the first order either did not get placed, as it should have, or did not get processed correctlyEither way, we apologize for that error In regards to the second order that was placed on January 24, 2016, I was informed by Ashlee, Contact Center Manager, that you have received your order I understand your last conversation with Blue Federal Credit Union to discuss this matter was on Saturday, February 4, We received the information that UPS would not deliver your checks as you live in an apartment complex, and they were leaving notices that were not getting to you so that you could resolve the matter It appears you found a sufficient workaround by having the checks delivered to your place of workThank you for your continued business
In response to the Revdex.com Complaint [redacted] The WFCU Lending Manager has reviewed this case for resolution for the member The Credit Union has identified the following specifics surrounding this case The [redacted] refinance was originated on 10/5/and the payoff check was received and posted by [redacted] on 10/15/The payoff letter received from [redacted] indicates that it is a payoff good through 10/17/The Credit Union is only able to locate one funding entry for the origination and it was for the amount listed on the payoff letter as a valid balance good through 10/17/The application date for this loan was 10/2/so there is nothing that can identified internally that would have caused a delinquency for the member The member reported that ”but they reported on the credit report that it was received on time in Oct”This is a general misconception; the data collected by the Bureaus is loan status, not payment history, although typically one must make payments to keep a trade line in current statusSo when the trade line was reported on in the first cycle periods it was show as in current status, meaning not past due by 30+ days and that is accurate For the [redacted] it appears that the member did complete the ACH authorization form; an internal processing error occurred and the origination was not put in placeThis issue was identified and an anticipated resolution was developed with the member on 12/10/and 12/11/respectivelyThe follow-through in the form of sending funds for the payments that were missed did not occur until 2/6/At this time the delinquency reporting has been corrected We thank this member for bringing this error to our attention and will exam our internal protocols to ensure that the internal processing error does not occur again
Their bill pay never works right, they have dumb penalties and fees, their customer service is kinda bad
My credit union just joined with Blue I am trying to log on but can noat I called and was on hold for a long time, finally I hit the button that was suppose to hcve them call me back Neer giot the allo Still trying to get into my checking account I am not impressed with the new credit union Never in over years had trouble with the old one (BME then Community Financial and now Blue.) Will be looking at changing Banks
Blue FCU’s staff spoke with the complainant who stated that our member had since provided the dealership with a duplicate titleBlue FCU did send to the dealership the original notarized lien release via overnight *** Next Day Air Guaranteed with a delivery by 10:AM Tuesday, August 30,
A copy of the notarized lien release letter and *** tracking number were also emailed to the dealership’s representativeA follemail was sent to the representative on August 30, after the guaranteed delivery time, requesting confirmation of delivery and receipt but no return response has yet been receivedBlue FCU believes it has satisfied the complainant’s desired settlement
I have almost nothing to say but good things about Warren FCUI originally financed an ATV with them back in July of Then in November I got another loan for an RVI've only had issues with this CUFirst, for the ATV, the dealership required proof of insurance before I could take the ATV off the lotI provided thatmonths goes by and I get a letter stating I had not provided proof of insurance for the ATVFrustrating that I had to waste time providing them with insuranceLately, I have been sending in payments and it has been taking forever for them to receive and process those paymentsToday I called them with a concern my payments had not yet postedThey received the payment on Monday, but didn't enter the payment until todaySeems a bit ridiculousHowever, any time I've had a problem they are quick to respond, and are easy to get a hold of
To Whom It May Concern: The signed Agreement to Provide Insurance and loan contract states that the borrowers must maintain the agreed upon insurance coverage. Our member failed to maintain the proper coverage. And, our member’s trying to sell the vehicle via consignment puts
the loan into defaultBut in spite of these conditions, Blue FCU Collection Department would agree to waive the $insurance CPI chargeThe issue is considered to be one of communicationsWhile Blue FCU does not have the direct employees named (Marsha or Dee), and had our member reached Blue’s FCU’s Collection team, Blue FCU would have (and will) granted the waiver
*** *** *** ***
*** ***
*** *** *** *** *** ** *** **
*** *** *** ***
To whom this may concern, I am composing this email go inform you that I have resolved my complaint with Warren Federal Credit
UnionFeel free to contact me with any questions.Regards,*** ***
In response to the Revdex.com complaints # *** & #*** by *** ***, Warren Federal Credit Union’s Collections team has diligently worked with the Mr & Mrs*** since October of regarding either assistance with charged off VISA credit cards as well as delinquency on
two vehicle loans. Countless interactions have occurred surrounding these matters. On 10/31/2014, due to other correspondence from the member outside of this complaint, a call occurred between Warren Federal Credit Union’s Chief Lending Officer (*** ***) and *** ***. In speaking with Mrs***, Mr*** agreed to place the vehicle repossessions on hold Mrs*** agreed to pay $per month on each of the two credit card (Visa) Charge Off accounts beginning around the middle of November. These payments are in addition to keeping each vehicle loan current. Mr*** expressed the importance of the ***’s performing on their agreement as the number of times each vehicle loan payment has been skipped has increased the time to get into an equity position on each vehicle and eventually pay them off. Mrs*** agreed with this arrangement. The Credit Union has continued to act in good faith with these members and as of the end of October an agreement had been met that was deemed suitable by both parties
Our member was upset about delays in his loan’s payoff process, and the general service level he receivedThe Consumer Lending Supervisor contacted our member and after listening and apologizing, proceeded to formulate a resolution to his title situation. Our
member’s state DMV was able to provide the Supervisor with options that were then discussed with the member. He decided that the completion of an emergency release of his electronic title would work best, enabling him to pick up his free and clear title at one of their service stationsOur member was reasonably happy with the final resolution
Complaint: ***
I am rejecting this response because:
Regarding the *** payoff - you stated *** *** posted the payoff payment on Oct 15, 2012, but said the payoff was good until Oct 17,2012, with an origination date of the loan to be Oct 5, 2012, so, you received a day payoff? Really....*** *** didn't "close the account until Nov 2012, why would that be?
The "but they reported on the credit report that it was received on time in Oct" statement regarding the *** *** - no payment was made to you until Dec 2013. Once again, how can that be? Remember you stated that you didn't submit the ACH paperwork to my bank for withdraw until Dec 2013, so how was a payment made in Oct 2013?
In your response, you said that "at this time the delinquency reported, has been corrected", I disagree with this because I just received a new credit report and all you did was show the account closed. Where did you correct the delinquency? I'm not seeing it
All this happened because Warren Federal Credit Union couldn't follow their own procedures, and turn in an ACH form for payment to themselvesAll the liability is on Warren FCU
As for damages....I couldn't get a comparable interest rate, (which was 5.9% for of my loans - and both in perfect standing), because of your incompetence. I feel Warren FCU should compensate me for the difference in interest rates, because I could have saved thousands with a 5.9% interest rate, not including all the time, stress, gas, time off from work, and making phone calls (which by the way were NEVER returned)
I purchased another vehicle, in which you declined my loan, but in the mean time, I paid off of my prior loans ($worth of monthly ACH withdraws), with Warren, totaling approx$19000.00, leaving me with $in equity towards a $vehicle
I understand that Warren FCU is not obligated to ever give another loan to me, but when you DAMAGE my credit, through no fault of my own, I have the right to recover my losses, which includes litigation
I acknowledge your "Thanks" for bringing the error, on your behalf, to your attention, but, damage already doneI'm already paying the penalties for your errors....THANKS
Regards,
*** ***
After receiving a pay off amount from a representative, I paid off my truck on 11/4/14, this pay off amount was good to the dateOn 11/20/I called to ask where the title was,and the representative told me I owed 6$ and change for a remainder balance..---The pay off was 35,And these people didn't call, send a letter or email me stating this balance knowing I was waiting for a clear titleLazy no good people,a second rate credit union built on $worth of interest----- ------
I called to get my payoff quote on a loan from Warren, which was not my choice of lender but selected by the dealership where I purchased my motorcycleI was told my payoff was just over $and that quote was good for daysI decided to pay it off days later, so I called back to get an accurate number to account for any interest chargedI was then told that the payoff was just over $4,I asked how it was possible that my account had appreciated over $1,in two weeks and was told there must have been an error with no further explanationNo matter how many times I call back I am always told that someone will contact me at a later time and they never doNot only does that leave a negative impression, but I moved in April of 2015, changing my insurance when I movedI verified with the insurance company that they had forwarded the insurance information since there was an active loan on the bikeThey informed me that they had indeed sent on the informationDue to a glitch with home insurance I ended up changing to another insurance company shortly thereafterI again called and verified they had forwarded the information to Warren, they hadI started receiving letters in the mail saying my motorcycle was not insured and they would charge me for coverageAfter making sure the actual insurance company had submitted the information I again contacted Warren, they told me someone would call me backI then called back after receiving yet another letter, once again being told someone would call me backThis time someone actually did, I was informed that I had been charged because the group they contract out to verify insurance, States National, had not verified my insuranceAfter getting the phone number to this supposed company I called and was directed to Warren Federal Credit Union Insurance VerificationAfter another minutes on the phone I finally had the rep confirm that I indeed have always had insurance on the vehicleOverall, I have probably spent a day of my life on the phone dealing with errors from this company in the last months, and still have no resolution as to why I was given such drastically different pay off quotesWould not recommend to anyone looking for user friendly, non time-wasting loans
Horrible customer service, they completely screwed my credit up for a mistake on their part and told me there was nothing they could do about it.. basically telling me to go pound sand. STAY AWAY... unless you want to deal with issues on a regular basis from your bank, then by all means join Warren Federal. Went to the manager to handle my issue after the customer service rep was incredibly rude... she told me she would get back to me in a few hours, that turned in to a few days. After I followed up she promised me an answer before the end of the day... I had to reach out to her a week later just for her to tell me to they go off whats in their notes.. not what actually happened.
Complaint: [redacted]
I am rejecting this response because:
Since the order was replacedin the 24th I was since lied to repeatedly on the matter. Was told they'd be overnighted and should expect them Wednesday. Lie. I called back Friday to ask where the checks were and was first told 7-10 days for "overnighted" checks. Ummmmm? Talked to yet another supervisor and was told it would be another day or 2. More lies. Yes I was never informed I had to sign for these seeing as I've never had to in the MANY years I've been with you. The following week I spoke with yet another supervisor who also overnighted them on a Wednesday and said they should arrive by friday. Nothing arrived at the address I gave them. Called them after work and they said they'd call back. They left a voicemail and said My checks never even left the facility due to "weather" related issues. Yet the checks arrived at my place of business not long after I left. So why all the lies and deceit? It's hard to accept any "apology" from you seeing as this matter was handled POORLY from the start. My anger toward this place was your doing. Lying to me repeatedly was not the best route. I'm writing a letter to the CEO on this matter. I ordered checks. Simple as that. Instead of delivering my checks I was handed lie after lie.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Warren FCU has contacted me and tried to get me a better rate on my [redacted] loan, but could only get a 1% better rate than I have now. I have decided to decline the offer. [redacted], the Retail Loaning Manager, has agreed to finance $8000.00 for my 2015 [redacted] Snowmobile with $3000.00 down. So, as long as he lives up to his word, and I expect a competitive interest rate, (I have had several loans with Warren FCU, and have always been in perfect standing), so I expect a rate very close to what I have had in the past with Warren. therefore, I am satisfied with the agreement.
Regards,
[redacted]
Their bill pay never works right, they have dumb penalties and fees, their customer service is kinda bad.