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Jade Palace Chinese Resturant

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Jade Palace Chinese Resturant Reviews (1)

Jade Palace Restaurant [redacted] University Place, WA 98466 Revdex.com PO Box 1000 Dupont, WA 98327 Re: Complaint ID number of [redacted] Dear [redacted]: My name is Katherine T[redacted] and co-owner of the Jade Palace Restaurant. I apologize for the delay in responding on...

this matter. Events: We received a call from woman on 6/20/15 during dinner time saying that she had ordered one Tiger Eye dinner and one Oriental Pearl dinner (both of these are combination dinners consisting of multiple items). The Tiger Eye dinner comes with about 2.5 oz of gravy for the Almond Chicken and the Oriental Pearl dinner comes with about 2.5 oz of Sweet & Sour sauce for the pork. She said that she didn't get the Sweet & Sour sauce but got 2 gravy boxes instead. One of my employees told her to come back to get the Sweet & Sour sauce, but she said, "Oh, we already ate the food, it was good. I want compensation on something for the inconvenience". Then my employee told her next time we will give her two boxes of Sweet & Sour sauce. She said "No, I don't want the sauce next time. Normally if you make a mistake, you will compensate something. I want something else". My employee put her on hold and went to talk with the manager. In the mean time, another of my employees picked up the call since she saw the light was flashing. (We have multiple phone lines and several employees on that day). The woman told my employee #2 that she wanted to have compensation on something for the inconvenience. My employee #2 then went to talk to the manager also. The manager decided to give the woman a replacement of the Sweet & Sour Pork portion from the Oriental Pearl dinner (pork and the Sweet & Sour sauce) the next time she orders. The manager picked up the phone and said "Hello" but before she could say anything else, the woman said "That's it. I have been put on hold and this is the third person I've had to talk to. am going to call the Revdex.com and tell them that your food is good but the service is bad'', then the phone line went dead. The manager said "Hello" again, but there was no response. Additional Comments: The Sweet & Sour sauce isn't free; it's worth about 50 cents and is included in the overall price of the combination dinner. Desired Settlement: As to the apology; I'm sorry the phone went dead, but the manager didn't hang up on her. As to the free meal or refund; I don't think a free meal is warranted since the Sweet and Sour sauce (worth 50 cents) is only a small portion of the cost for the one combination dinner. Further, a refund of $25 (the cost of both combination dinners) is also un-warranted since only one of the dinners was supposed to have Sweet & Sour sauce and the price of the sauce is so small. Suggested Resolution: Give the woman a replacement of the Sweet & Sour Pork portion from the Oriental Pearl dinner (pork and the Sweet & Sour sauce) for no cost the next time she orders. Sincerely,

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