Complaint: [redacted] I am rejecting this response because:Whatever Liz wrote in her reply is an utter falseThere was no mention of Hr work any where ! This came to me as an ugly surpriseEven Liz, in her written post mail to me (dated 12-dec-2015), never mentioned about hr work ! If the need be, I can scan and send her written response to meHer technician was in fact at my apartment for 40-min only and he told me neither about couch-size disparity nor additional stain chargesIf the need be, we can go to AT&T (my cell phone provider) to listen to phone conversation I and Liz hadThere was absolutely no mention of hr whatsoeverI would simply ask her to back her claims with facts and proofAs I wrote earlier, it was her technician's duty to inform me if there was any disparity w.r.tcouch-size or for that matter anything else ,during order placement and actual work to be doneHad he even granted me that opportunity by being upfront about it before he started his service, I could have simply said NO or at least could have explored other alternativesI am still trying to understand how a business can send two different receipts with two different amount for the a single service request ? [One with Invoice# [redacted] with amount USD which was handed over to me by her technician after he finished his work on day of serviceAnother Invoice with receipt # [redacted] with amount USD.] I never approved anything above USD for this service engagement and I can prove my claim by requesting AT & T so that we can listen to all discussions I and Liz had over cell phone communication, both afterwards or before service or even on the day of service when I called her multiple times and left her voice message highlighting my dis-satisfaction on service quality.Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because:Whatever Liz wrote in her reply is an utter falseThere was no mention of Hr work any where ! This came to me as an ugly surpriseEven Liz, in her written post mail to me (dated 12-dec-2015), never mentioned about hr work ! If the need be, I can scan and send her written response to meHer technician was in fact at my apartment for 40-min only and he told me neither about couch-size disparity nor additional stain chargesIf the need be, we can go to AT&T (my cell phone provider) to listen to phone conversation I and Liz hadThere was absolutely no mention of hr whatsoeverI would simply ask her to back her claims with facts and proofAs I wrote earlier, it was her technician's duty to inform me if there was any disparity w.r.tcouch-size or for that matter anything else ,during order placement and actual work to be doneHad he even granted me that opportunity by being upfront about it before he started his service, I could have simply said NO or at least could have explored other alternativesI am still trying to understand how a business can send two different receipts with two different amount for the a single service request ? [One with Invoice# [redacted] with amount USD which was handed over to me by her technician after he finished his work on day of serviceAnother Invoice with receipt # [redacted] with amount USD.] I never approved anything above USD for this service engagement and I can prove my claim by requesting AT & T so that we can listen to all discussions I and Liz had over cell phone communication, both afterwards or before service or even on the day of service when I called her multiple times and left her voice message highlighting my dis-satisfaction on service quality.Sincerely, [redacted] ***