Jae Servives LLC

It has come to our attention that a customer of ours was dissatisfied with our service and filed a complaint in October of that we did not respond to Please know that we are a locally owned small business that believes in honest, fairness and follow-up First and foremost, we take customer feedback very seriously and strive to please Unfortunately in this case it seems we dropped the ball We would like Mr [redacted] to know that the Sod Company we use guarantees their Sod We are HAPPY to replace the bug infested Sod as soon as weather permits successful installation We are very comfortable contacting Mr [redacted] to discuss the situation in detail and to come up with a plan that works for everyone Thanks for the opportunity to correct this situation Sincerely, James L [redacted] JAE Services

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted].  I find that a resolution is being work out and believe at this point we might be able to work together.
Sincerely, [redacted]

It has come to our attention that a customer of ours was dissatisfied with our service and filed a complaint in October of 2015 that we did not respond to.  Please know that we are a locally owned small business that believes in honest, fairness and follow-up.  First and foremost, we take...

customer feedback very seriously and strive to please.
Unfortunately in this case it seems we dropped the ball.  We would like Mr. ** to know that the Sod Company we use guarantees their Sod.  We are HAPPY to replace the bug infested Sod as soon as weather permits successful installation.  We are very comfortable contacting Mr. ** to discuss the situation in detail and to come up with a plan that works for everyone.
Thanks for the opportunity to correct this situation.
 
Sincerely,
 
James L[redacted]JAE Services