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Jafa Technologies, Inc.

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Reviews Jafa Technologies, Inc.

Jafa Technologies, Inc. Reviews (16)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I called Nissan of Ameeicanans was under the impression that Nissan America had cancelled the policy Quincy the caseworker left me a voicemail message on 5/24/explaining that she had spoken to Brad that morning and they she viewed in the system the maintenance plan was already cancelled on 5/23/and a refund of $was issued and sent to the lien holder Quincy shared that she could not explain the details of the transaction I have emailed and called Brad F* a few times this week trying find out more information about this refundThis is why I have not returned form I have also asked if it is possible to know what other fees I will incur after cancellation I am more than happy to call the insurance company myself if that information can be shared Brad has not yet responded I can come in tomorrow to drop off form and pick up coupons Let me know a good time to come in to get clarification about refunded amounts.
Regards,
*** ***

Good Afternoon, This is all the paperwork I have from the dealership

Thank you for forwarding this matter to my attention.Fluids such as oils and solvents are not "OEM" by nature. They are produced by various oil or chemical companies and are made to meet certain SAE or other established entity standardsThus a 10wweight oil is the same specs
regardless of the brand. I am unaware of Nissan of Greer using any oil or chemical or additive that does not meet required standards or specsWe strongly dispute this customer's allegations

I spoke with Brad F[redacted] our GM. Each...

product has a cancellation fee of $50.00. It is charged by the insurance company, not us. If it was our charge, I would simply waive it. As of this date, we still have not received any written cancellation form returned.Simply put, she is more than welcome to cancel the products. We need forms filled out and completed and we will process. The reimbursement will be made to the lender in the manner required by the insurance company with any cancellation fees or prorations they charge.As a gesture of goodwill, we would be glad to send her 3 coupons for oil changes – her first 3 on us. If she decides to take us up on that, let me know and I will have Shawn L[redacted] and Tony S[redacted] send her some coupons. There are expiration dates on them and they are for this vehicle only.Thank you, Bob H[redacted]

The dealership has not resolved the issue. They have avoided contacting us,so that we could lodge a complaint concerning our problem. They finally offered us free oil changes for the next two years,but this doesn't cover other routine maintenance. The general manager([redacted]) is gone,and the salesman ([redacted]) is working at [redacted]. These men made the pledge to us about the free routine maintenance. All three members of our family heard the same statement.

Thank you for forwarding this matter to my attention. I have read the customer concern, however, Nissan of Greer or Nissan Motors does not offer "free" routine maintenance. Furthermore, if we did, it would have been put in writing spelling out the exact terms and conditions of any such...

service.Regrettably, we will not be able to meet this customers request. Sincerely,  Bob H[redacted]

We stand by our initial response. Thank you

Thank you for forwarding this matter to my attention. I have looked into this matter and determined the following:
1) this customer provided a payoff on the vehicle
2) it was later determined by us that the payoff provided was inaccurate - it was off by some $[redacted]. We have been in constant...

contact with the customer regarding the discrepancy. 
3) As we understand it, the reason for the extra amount of payoff is due to the fact that the lender added "forced placed insurance" on the loan. Evidently the bank claims the customer did not have auto coverage, or failed to provide proof of such coverage.
As the attachment clearly shows, under the "Bill of Sale" portion, the customer is 100% responsible for all payoff deficient amounts. It is clearly explained and signed by customer. Perhaps a simple solution is for the customer to contact the lender and prove that they did in fact have insurance on the vehicle.
Right now, as I understand it, [redacted] has an appointment Friday with [redacted], our General Manager to meet and discuss a resolution to this issue.
Sincerely, 
[redacted]

Thank you for forwarding to our attention. It is my understanding that the husband spoke with Joey M[redacted] and all has been resolved. However, if customer has another concern, Mr. Brad F[redacted] the General Manager would be glad to speak with them.

WE WILL REACH OUT TO CUSTOMER

I am just leaving dealership and my husband and I met with Brad F[redacted].  Mr. F[redacted] has explained that since we are cancelling before 6/6/17 he is actually able to give a full refund and no cancellation fee. I have also received three free oil changes as promised. Attached is an image of the cancellation I signed and Charlie B[redacted] the financial manager Brad asked to process the cancellation.  Thanks for your help in this matter.

THANK YOU FOR FORWARDING THIS TO MY ATTENTION. I HAVE READ THE COMPLAINT; IT IS A BIT HARD TO FOLLOW AND DETERMINE THE EXACT NATURE OF THE COMPLAINT AND THE SEQUENCE OF EVENTS. I THINK IT IS BEST TO SPEAK TO CUSTOMER IN PERSON AND SEE IF WE CAN ASSIST IN RESOLVING HER CONCERNS.I WILL ASK OUR GM TO...

REACH OUT TO HER DIRECTLY. SINCERELY,  BOB H[redacted]

No further action is needed at this time. I have spoken with George W[redacted] (General Manager) and he has re written my contract. I pray this is the end of it all! Thank you!  Best Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regarding the matter I was offered a car with a car payment 3 times more than my current car payment and do not feel that is working the interest of the customer. If this matter can not be taken care in the best interest of the customer than I will be following up with my lawyer again to continue to settle this situation and also informing the media outlet in the Upstate that the Nissan of Greer is not in the business of taking care of customers honestly and in the best interest of the customer. I feel that I was lied to about the quality of my purchase and the details and proof was located in the glove compartment of the car. This issue should have been taken care by the service department of the dealership and reported to give the customer full and correct information on their purchase. 
Regards,
[redacted]

Thank you for forwarding this matter to my attention. I have reviewed the complaint, and looked into this matter and determined the dealership has not acted improperly.This customer purchased a used vehicle. Prior to delivery of the vehicle, the dealership provided customer with an...

Experian AutoCheck vehicle history report - the report was given to and signed by the customer. I clearly showed no reports of damage. In other words, a clean vehicle history from AutoCheck. In addition, the dealership provided in writing a 3 day return policy and encouraged customer to have independent inspection of the vehicle. The customer, for any reason, could return the vehicle. This customer also signed a statement that encouraged the independent inspection and advised the customer that the vehicle is used and that dealership could not, nor would not be responsible for any damage that occurred unbeknownst to dealership prior to it coming into dealership possession. In fact, the customer read and initialed this statement.When the customer came and met with us we agreed to trade them into another vehicle and give them full credit for price paid on existing vehicle. The customer declined.While we regret that the customer is unhappy, the dealership cannot meet her demands. The dealership has acted ethically, the transaction was transparent, the dealership relied upon the vehicle history report and was unaware of any prior damage. Furthermore, the dealership went out of its way to specifically inform the customer that we are unaware of what was done to a vehicle prior to it coming into our possession and encouraged customer to obtain a independent inspection either prior to purchase of afterwards and that they had a 3 day return for any reason.As a gesture of goodwill, we would be glad to offer the customer a free oil change and tire rotation at their next service visit. If they accept this offer I will need to know so I can send out the gift certificate.Again, thank you for allowing us to respond. Bob H[redacted]

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