I spoke with Brad F [redacted] our GMEach product has a cancellation fee of $It is charged by the insurance company, not usIf it was our charge, I would simply waive itAs of this date, we still have not received any written cancellation form returned.Simply put, she is more than welcome to cancel the productsWe need forms filled out and completed and we will processThe reimbursement will be made to the lender in the manner required by the insurance company with any cancellation fees or prorations they charge.As a gesture of goodwill, we would be glad to send her coupons for oil changes – her first on usIf she decides to take us up on that, let me know and I will have Shawn L [redacted] and Tony S [redacted] send her some couponsThere are expiration dates on them and they are for this vehicle only.Thank you, Bob H***
Thank you for forwarding this matter to my attentionI have looked into this matter and determined the following: 1) this customer provided a payoff on the vehicle 2) it was later determined by us that the payoff provided was inaccurate - it was off by some $ [redacted] We have been in constant contact with the customer regarding the discrepancy 3) As we understand it, the reason for the extra amount of payoff is due to the fact that the lender added "forced placed insurance" on the loanEvidently the bank claims the customer did not have auto coverage, or failed to provide proof of such coverage As the attachment clearly shows, under the "Bill of Sale" portion, the customer is 100% responsible for all payoff deficient amountsIt is clearly explained and signed by customerPerhaps a simple solution is for the customer to contact the lender and prove that they did in fact have insurance on the vehicle Right now, as I understand it, [redacted] has an appointment Friday with [redacted] , our General Manager to meet and discuss a resolution to this issue Sincerely, [redacted] ***
Thank you for forwarding this matter to my attentionI have read the customer concern, however, Nissan of Greer or Nissan Motors does not offer "free" routine maintenanceFurthermore, if we did, it would have been put in writing spelling out the exact terms and conditions of any such service.Regrettably, we will not be able to meet this customers requestSincerely, Bob H***
No further action is needed at this timeI have spoken with George W [redacted] (General Manager) and he has re written my contractI pray this is the end of it all! Thank you! Best Regards, [redacted]
Thank you for forwarding to our attentionIt is my understanding that the husband spoke with Joey M [redacted] and all has been resolvedHowever, if customer has another concern, MrBrad F [redacted] the General Manager would be glad to speak with them
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regarding the matter I was offered a car with a car payment times more than my current car payment and do not feel that is working the interest of the customerIf this matter can not be taken care in the best interest of the customer than I will be following up with my lawyer again to continue to settle this situation and also informing the media outlet in the Upstate that the Nissan of Greer is not in the business of taking care of customers honestly and in the best interest of the customerI feel that I was lied to about the quality of my purchase and the details and proof was located in the glove compartment of the carThis issue should have been taken care by the service department of the dealership and reported to give the customer full and correct information on their purchase Regards, [redacted] ***
Thank you for forwarding this matter to my attentionI have reviewed the complaint, and looked into this matter and determined the dealership has not acted improperly.This customer purchased a used vehiclePrior to delivery of the vehicle, the dealership provided customer with an Experian AutoCheck vehicle history report - the report was given to and signed by the customerI clearly showed no reports of damageIn other words, a clean vehicle history from AutoCheckIn addition, the dealership provided in writing a day return policy and encouraged customer to have independent inspection of the vehicleThe customer, for any reason, could return the vehicleThis customer also signed a statement that encouraged the independent inspection and advised the customer that the vehicle is used and that dealership could not, nor would not be responsible for any damage that occurred unbeknownst to dealership prior to it coming into dealership possessionIn fact, the customer read and initialed this statement.When the customer came and met with us we agreed to trade them into another vehicle and give them full credit for price paid on existing vehicleThe customer declined.While we regret that the customer is unhappy, the dealership cannot meet her demandsThe dealership has acted ethically, the transaction was transparent, the dealership relied upon the vehicle history report and was unaware of any prior damageFurthermore, the dealership went out of its way to specifically inform the customer that we are unaware of what was done to a vehicle prior to it coming into our possession and encouraged customer to obtain a independent inspection either prior to purchase of afterwards and that they had a day return for any reason.As a gesture of goodwill, we would be glad to offer the customer a free oil change and tire rotation at their next service visitIf they accept this offer I will need to know so I can send out the gift certificate.Again, thank you for allowing us to respondBob H***
I spoke with Brad F [redacted] our GMEach product has a cancellation fee of $It is charged by the insurance company, not usIf it was our charge, I would simply waive itAs of this date, we still have not received any written cancellation form returned.Simply put, she is more than welcome to cancel the productsWe need forms filled out and completed and we will processThe reimbursement will be made to the lender in the manner required by the insurance company with any cancellation fees or prorations they charge.As a gesture of goodwill, we would be glad to send her coupons for oil changes – her first on usIf she decides to take us up on that, let me know and I will have Shawn L [redacted] and Tony S [redacted] send her some couponsThere are expiration dates on them and they are for this vehicle only.Thank you, Bob H***
WE WILL REACH OUT TO CUSTOMER
Thank you for forwarding this matter to my attentionI have looked into this matter and determined the following: 1) this customer provided a payoff on the vehicle 2) it was later determined by us that the payoff provided was inaccurate - it was off by some $ [redacted] We have been in constant contact with the customer regarding the discrepancy 3) As we understand it, the reason for the extra amount of payoff is due to the fact that the lender added "forced placed insurance" on the loanEvidently the bank claims the customer did not have auto coverage, or failed to provide proof of such coverage As the attachment clearly shows, under the "Bill of Sale" portion, the customer is 100% responsible for all payoff deficient amountsIt is clearly explained and signed by customerPerhaps a simple solution is for the customer to contact the lender and prove that they did in fact have insurance on the vehicle Right now, as I understand it, [redacted] has an appointment Friday with [redacted] , our General Manager to meet and discuss a resolution to this issue Sincerely, [redacted] ***
Thank you for forwarding this matter to my attentionI have read the customer concern, however, Nissan of Greer or Nissan Motors does not offer "free" routine maintenanceFurthermore, if we did, it would have been put in writing spelling out the exact terms and conditions of any such service.Regrettably, we will not be able to meet this customers requestSincerely, Bob H***
No further action is needed at this timeI have spoken with George W [redacted] (General Manager) and he has re written my contractI pray this is the end of it all! Thank you! Best Regards, [redacted]
Thank you for forwarding to our attentionIt is my understanding that the husband spoke with Joey M [redacted] and all has been resolvedHowever, if customer has another concern, MrBrad F [redacted] the General Manager would be glad to speak with them
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regarding the matter I was offered a car with a car payment times more than my current car payment and do not feel that is working the interest of the customerIf this matter can not be taken care in the best interest of the customer than I will be following up with my lawyer again to continue to settle this situation and also informing the media outlet in the Upstate that the Nissan of Greer is not in the business of taking care of customers honestly and in the best interest of the customerI feel that I was lied to about the quality of my purchase and the details and proof was located in the glove compartment of the carThis issue should have been taken care by the service department of the dealership and reported to give the customer full and correct information on their purchase Regards, [redacted] ***
Thank you for forwarding this matter to my attentionI have reviewed the complaint, and looked into this matter and determined the dealership has not acted improperly.This customer purchased a used vehiclePrior to delivery of the vehicle, the dealership provided customer with an Experian AutoCheck vehicle history report - the report was given to and signed by the customerI clearly showed no reports of damageIn other words, a clean vehicle history from AutoCheckIn addition, the dealership provided in writing a day return policy and encouraged customer to have independent inspection of the vehicleThe customer, for any reason, could return the vehicleThis customer also signed a statement that encouraged the independent inspection and advised the customer that the vehicle is used and that dealership could not, nor would not be responsible for any damage that occurred unbeknownst to dealership prior to it coming into dealership possessionIn fact, the customer read and initialed this statement.When the customer came and met with us we agreed to trade them into another vehicle and give them full credit for price paid on existing vehicleThe customer declined.While we regret that the customer is unhappy, the dealership cannot meet her demandsThe dealership has acted ethically, the transaction was transparent, the dealership relied upon the vehicle history report and was unaware of any prior damageFurthermore, the dealership went out of its way to specifically inform the customer that we are unaware of what was done to a vehicle prior to it coming into our possession and encouraged customer to obtain a independent inspection either prior to purchase of afterwards and that they had a day return for any reason.As a gesture of goodwill, we would be glad to offer the customer a free oil change and tire rotation at their next service visitIf they accept this offer I will need to know so I can send out the gift certificate.Again, thank you for allowing us to respondBob H***