Apparently this customer has redirected her initial focus of receiving moldy /defective goods, bad customer service, and being “scammed” regarding a refund, toward a health and safety issueWe are prepared to address additional issues such as Health & Safety or even gender bias, religious discrimination, racism or any other hot-button topic that this customer feels can enable her to receive free merchandise, but anything beyond the scope of the initial claim is distracting and we would prefer waiting until the first case is closed before moving forward to broader subjects The customer mentions that her claim is not about the money which is compatible with our intentions since our *policy is to issue a refund only upon the return of the defective goods in questionIt is apparent that the customer is not returning any further goods so we have no plans to consider any further refundI therefore respectfully request that this cased be closed.Sincerely, [redacted] ***Jaffe Bros., Inc.*Please see our SHIPPING, CLAIMS, and POLICY INFORMATION under the SHIPPING link at the bottom of our website, organicfruitsandnuts.com, or on page of our catalog
Apparently this customer has redirected her initial focus of receiving moldy /defective goods, bad customer service, and being “scammed” regarding a refund, toward a health and safety issueWe are prepared to address additional issues such as Health & Safety or even gender bias, religious discrimination, racism or any other hot-button topic that this customer feels can enable her to receive free merchandise, but anything beyond the scope of the initial claim is distracting and we would prefer waiting until the first case is closed before moving forward to broader subjects The customer mentions that her claim is not about the money which is compatible with our intentions since our *policy is to issue a refund only upon the return of the defective goods in questionIt is apparent that the customer is not returning any further goods so we have no plans to consider any further refundI therefore respectfully request that this cased be closed.Sincerely, [redacted] ***Jaffe Bros., Inc.*Please see our SHIPPING, CLAIMS, and POLICY INFORMATION under the SHIPPING link at the bottom of our website, organicfruitsandnuts.com, or on page of our catalog