Wendy and her staff are amazingThey have gone not just the extra mile but the extra million miles for usThey are resolving my tax issues, have answered all my questions and have been so caring, above board and honest with meI had been run through the coals by the IRS and my Accountant left me high and dryI am not just a number, not just a paycheck to JAG I am a human being who is going through a lot and they treat me as suchIf you want to be treated like a King or Queen and receive Grade AAAAAAAAAAAAAAAA+++++++++++++ service look no further Thank you Wendy and the staff at JAG Tax Solution!
Client: [redacted] Ms [redacted] came to my firm for a resolution of her taxes (Fed only) We ended up doing extras for her such as filing her State returns (States) which we were not contracted to do and also set up payment plans for her with them at no additional charge We mitigated on her behalf with the IRS on a very high payment plan they were demanding and to do so it was necessary to take multiple financial statements but in the end were able to greatly reduce the monthly payment About this time Ms [redacted] was served with an Audit notice on prior years It was at this time she informed me she had already closed this once before but found it was now coming up again, the matter was not included in her contract with my firm I explained to M.s [redacted] that an Appeal would be necessary and the matter was not what she contracted with us for so we would need to add the additional fee as it did not fall within the scope of her contract with us Ms [redacted] was also advised that we had done her State issues at no charge but unfortunately we could not do this for her without a fee We quoted her a very reasonable fee and extended a payment plan on this as wellMs [redacted] chose to take her matter elsewhere JAG took her case and contracted for certain services clearly spelled out in her contract and did all we agreed to do per her contract and then some We have done nothing to warrant this complaint I advised her myself and denied her a refund based on these facts
Wendy and her staff are amazingThey have gone not just the extra mile but the extra million miles for usThey are resolving my tax issues, have answered all my questions and have been so caring, above board and honest with meI had been run through the coals by the IRS and my Accountant left me high and dryI am not just a number, not just a paycheck to JAG I am a human being who is going through a lot and they treat me as suchIf you want to be treated like a King or Queen and receive Grade AAAAAAAAAAAAAAAA+++++++++++++ service look no further Thank you Wendy and the staff at JAG Tax Solution!
Client: [redacted] Ms [redacted] came to my firm for a resolution of her taxes (Fed only) We ended up doing extras for her such as filing her State returns (States) which we were not contracted to do and also set up payment plans for her with them at no additional charge We mitigated on her behalf with the IRS on a very high payment plan they were demanding and to do so it was necessary to take multiple financial statements but in the end were able to greatly reduce the monthly payment About this time Ms [redacted] was served with an Audit notice on prior years It was at this time she informed me she had already closed this once before but found it was now coming up again, the matter was not included in her contract with my firm I explained to M.s [redacted] that an Appeal would be necessary and the matter was not what she contracted with us for so we would need to add the additional fee as it did not fall within the scope of her contract with us Ms [redacted] was also advised that we had done her State issues at no charge but unfortunately we could not do this for her without a fee We quoted her a very reasonable fee and extended a payment plan on this as wellMs [redacted] chose to take her matter elsewhere JAG took her case and contracted for certain services clearly spelled out in her contract and did all we agreed to do per her contract and then some We have done nothing to warrant this complaint I advised her myself and denied her a refund based on these facts