I am compelled to share my experience with the Finance Department at this company, as it has raised significant concerns regarding their business practices and transparency.
During a recent trade-in transaction, the company failed to pay the remaining balance owed to us and did not provide the necessary paperwork. More troubling, we discovered that a personal auto loan was opened in our name without our authorization or knowledge. As a result, we are currently unable to register our vehicle due to missing documentation and the unauthorized loan. Despite repeated attempts to contact management, we have received no response.
Additionally, I have observed that the company operates under multiple DBA (doing business as) names and is involved in several ongoing lawsuits. This, combined with inconsistencies in online ratings across various platforms, raises questions about the authenticity of some reviews and the company’s overall reputation. Due to these issues, we have filed a formal complaint with the Attorney General’s Office and are seeking further investigation.
I would like to acknowledge the excellent service provided by Robert in the Sales Department. However, based on our experience, I strongly caution others when considering doing business with this company, particularly with the Finance Department and its management.
For your own protection, please exercise due diligence and be aware of these concerns before proceeding.
Jim W [redacted] took it upon himself to cancel my order because of a dispute he had with me on eBay Part I of Complaint - I purchased a part on eBay from this companyThey sent the wrong partThe company, specifically MrJim W [redacted] insisted that I had in fact purchased the wrong part for my vehicle and said I would be responsible for return shipping costsI informed him that I purchased the item as described in the eBay listing and that this was the exact part that I wantedHe asked for my VIN to verify the part that I neededThen went on to make up a story about I purchased the wrong part according to my VIN, basically telling me that I didn't know what I was doing and trying to do his best to put the blame on me for receiving the wrong partIn the mean time, I went directly to their website - bypassing eBay entirely and order the part that I needed againI went back and forth with MrW [redacted] for about a week until, only after I told him I would file a complaint through
Jim W*** took it upon himself to cancel my order because of a dispute he had with me on eBay
Part I of Complaint - I purchased a part on eBay from this companyThey sent the wrong partThe company, specifically MrJim W*** insisted that I had in fact purchased the wrong part for my vehicle and said I would be responsible for return shipping costsI informed him that I purchased the item as described in the eBay listing and that this was the exact part that I wantedHe asked for my VIN to verify the part that I neededThen went on to make up a story about I purchased the wrong part according to my VIN, basically telling me that I didn't know what I was doing and trying to do his best to put the blame on me for receiving the wrong partIn the mean time, I went directly to their website - bypassing eBay entirely and order the part that I needed againI went back and forth with MrW*** for about a week until, only after I told him I would file a complaint through
During a recent trade-in transaction, the company failed to pay the remaining balance owed to us and did not provide the necessary paperwork. More troubling, we discovered that a personal auto loan was opened in our name without our authorization or knowledge. As a result, we are currently unable to register our vehicle due to missing documentation and the unauthorized loan. Despite repeated attempts to contact management, we have received no response.
Additionally, I have observed that the company operates under multiple DBA (doing business as) names and is involved in several ongoing lawsuits. This, combined with inconsistencies in online ratings across various platforms, raises questions about the authenticity of some reviews and the company’s overall reputation. Due to these issues, we have filed a formal complaint with the Attorney General’s Office and are seeking further investigation.
I would like to acknowledge the excellent service provided by Robert in the Sales Department. However, based on our experience, I strongly caution others when considering doing business with this company, particularly with the Finance Department and its management.
For your own protection, please exercise due diligence and be aware of these concerns before proceeding.
Jim W [redacted] took it upon himself to cancel my order because of a dispute he had with me on eBay Part I of Complaint - I purchased a part on eBay from this companyThey sent the wrong partThe company, specifically MrJim W [redacted] insisted that I had in fact purchased the wrong part for my vehicle and said I would be responsible for return shipping costsI informed him that I purchased the item as described in the eBay listing and that this was the exact part that I wantedHe asked for my VIN to verify the part that I neededThen went on to make up a story about I purchased the wrong part according to my VIN, basically telling me that I didn't know what I was doing and trying to do his best to put the blame on me for receiving the wrong partIn the mean time, I went directly to their website - bypassing eBay entirely and order the part that I needed againI went back and forth with MrW [redacted] for about a week until, only after I told him I would file a complaint through
This dealership will put a lien on your title without telling you! Even if you pay cash! Disgraceful!
Jim W*** took it upon himself to cancel my order because of a dispute he had with me on eBay
Part I of Complaint - I purchased a part on eBay from this companyThey sent the wrong partThe company, specifically MrJim W*** insisted that I had in fact purchased the wrong part for my vehicle and said I would be responsible for return shipping costsI informed him that I purchased the item as described in the eBay listing and that this was the exact part that I wantedHe asked for my VIN to verify the part that I neededThen went on to make up a story about I purchased the wrong part according to my VIN, basically telling me that I didn't know what I was doing and trying to do his best to put the blame on me for receiving the wrong partIn the mean time, I went directly to their website - bypassing eBay entirely and order the part that I needed againI went back and forth with MrW*** for about a week until, only after I told him I would file a complaint through