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Jaguar Wrought Iron

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Jaguar Wrought Iron Reviews (1)

Initial Business Response /* (1000, 5, 2016/02/03) */
Contact Name and Title: *** *** owner
Contact Phone: XXXXXXXXXX
Contact Email: ***@bak.rr.com
We installed gates, fencing and motor for this customer in Dec At that time the customer had asked for additional accessory to his
gate motor, a photo eyeThis was not in his original bidwe told him that this was not something that we typically do but we would give it a tryhe agreedAbout week or days later after the job was complete he gave us a call and said the gate was not opening or closing properlywe went out and looked at it and adjusted it and got it working againwe called our dealer and told him that it wasn't working when there is moisture, fog, rainHe said that yes they have trouble when theres moisture in the airCustomer called again in feb complaining about the same issuesWe purchased a new photo eye and replaced itWe sent the original photo eye back to have it checked and it was returned to us because there was nothing wrong with it according to our vendorIt sits on our shelf todayWe were told again that the moisture does effect the eye and this was the problem and we explained this to our customerSince March we have not heard from this customer until Dec We have since went out to his residence and unhooked the photo eye and the gate is working fineWe would like to refund his money for the photo eye to settle this, we have also told the customer thisWe have also referred him to a different company who specializes in gate motors and accessories
Initial Consumer Rebuttal /* (3000, 14, 2016/03/09) */
As per the text messages install the correct sensors on the gate
Final Business Response /* (4000, 16, 2016/03/17) */
We have offered to give him a full refund for the accessory, the manufacturer has stated these sensors are problematic, we have repaired several times and replaced onceWe have referred him to a company that specializes in these accessories which we explained to him we typically don't doI am at a loss, we have offered to give him his money back for the sensor, if he wants us to buy him a more expensive accessory that is not going to happenHis gates and fencing are working perfectly and there is no issueThe issue is with a problematic accessory that we cannot control because of moisture issuesAgain, as we stated in our original response, We are happy to refund his money in full for the accessory, which is a sensor for his motor and it is NOT necessary for the motor to operate

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Address: 300 Union Ave, Bakersfield, California, United States, 93307-1555

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