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Jahnke Karlheinz Gold Smiths

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Reviews Jahnke Karlheinz Gold Smiths

Jahnke Karlheinz Gold Smiths Reviews (2)

I'm a watch enthusiast and I've been a customer of a few other stores for over yearsI was introduced to the former watch manager from a friend who was a great client of hisI started to buy a few timepieces from him but still purchased from my other two long time retailersThe watch manager was doing a great job converting me over to just shop with them until he left for another job out of stateBefore he left I went in to put my name on the list for a new watch that was coming outI also followed up with an emailHe told me after two other clients were taken care of he would get one for meThese emails were sent the day of announcement from the manufacture and there is no question I was one of the first to be put on the listI waited patiently for a long timeFollowed up months with the sales associate who expressed that I was on the list but didn't know whenBeing familiar with the process I know I should have already had one but I kept patientAfter over a year I became inpatient when the sales rep didn't answer my text so I reached out to there COOHe responded great at first but from there it went downhillI provided him the emails showing him when I requested to get this watchHe didn't careHe simply said the list changes based on who spends the most money in the store not who was first on the listWhat type of customer service is thatI haven't spent a million dollars at the store but I've spent enough and would have spent much more if he made it rightHe let me know that they had not received that many but the sales rep told me they were receiving over two a month for over a year and I didn't get one? He didn't care what I had to say or how I proved it to himBasically said, "To bad you were first on the list but you don't spend enough." If you want to feel unappreciated for spending thousands of dollar go here otherwise there are plenty of places in town that will take care of you Being a great retailer is all about relationships and making your client feel special especially in this day and ageNon of my friends or family will be shopping here and let me tell you I have lots of friends that like to spend money on their products! I don't like writing these type of reviews but it's so frustrating to be treated like you don't matter even after proving that I did my part

Their website states a day return policy with no questions asked I purchased a watch 8/7/and took it back today at 8/16/and they would not return it because it had been worn There are no marks or wear and it does not mention anything regarding a worn item on their return policy

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