JainLee Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]We are rejecting the 75% off offer.  The stylist cut my mom's wig without consent and unfortunately ruin it.  So, we would consider a refund or a new wig to settle this complaint.
Regards,
[redacted]

Sorry for delay, but we were waiting for response from customer. May be best if she hears from Revdex.com.Unfortunately, for sanitary reasons, all wig purchases are non-refundable. Especially for a wig'that is months old and worn on a regular basis. All wig customers both realize and fully...

understand this long-held hairgoods product limitation. Customers also unde·rstand that when they do purchase a wig, it has not b**n worn by anyone else. All sampling is done with hair nets for short periods of time. The sanitary reasons for this is obvious.It is also unfortunate that the wig stylist this customer is working with is out on medical leave with major back surgery. If this customer is willing, we are willing to offer her a new wig at 75% Off. Shesimply n**ds to contact us and make an appointment. This offer'is good immediately, or when her wig stylist returns (Hopefully within next month.) or any reasonable time into the future. We hope this an acceptable offer.If the Revdex.com wishes to contact us direct, please call: Hyunja L** CELL:###-###-####