Revdex.com Complaint ID [redacted] Inbox x JAJ Lighting & Power < [redacted] > May (days ago) to me In relation to the matter JAJ Lighting & Power has sent a check to customer for full reimbursement which is attachedBelow is my statement JAJ Lighting & Power was contacted by the customer to come and trouble shoot a ceiling fanJAJ explains to the customer before arriving at the home, that we have a minimum Service Call Fee, which every electrical company in Northern Virginia hasWe explained to them that it would be the same amount even if they purchase their own ceiling fan Taking apart a ceiling fan is time consuming, therefore when the technician arrived he started trouble shooting the circuit first, realizing there was no power volts presentAt that point he told the customer that there was electricity and there has to be something malfunctioning with the fan/fixtureKnowing how costly and difficult it would be to ordering parts for a year old ceiling fan the technician suggested the customer replace the ceiling fan but the customer did not want to replace ceiling fan The technician begin to disassemble the ceiling fan and found the light coming on but when pulling the switch for the fan, the motor had no life signsOur opinion to the customer was to purchase a new one and we will complete the installThe process lasted over an hour and thirty minutes not to include the travel time and gas that it cost JAJ Lighting & Power to dispatch a technicianWe thrive on 100% customer satisfactionWe have refunded the customer the full amount at their request of $for the Service Call Fee Also, we have attached a copy of the certified check payable to the customer Thank you J.A.JLighting & Power P.OBox Woodbridge, VA ###-###-#### FAX:###-###-#### [redacted] www.jajelectrical.com
Revdex.com Complaint ID [redacted] Inbox x JAJ Lighting & Power < [redacted] > May (days ago) to me In relation to the matter JAJ Lighting & Power has sent a check to customer for full reimbursement which is attachedBelow is my statement JAJ Lighting & Power was contacted by the customer to come and trouble shoot a ceiling fanJAJ explains to the customer before arriving at the home, that we have a minimum Service Call Fee, which every electrical company in Northern Virginia hasWe explained to them that it would be the same amount even if they purchase their own ceiling fan Taking apart a ceiling fan is time consuming, therefore when the technician arrived he started trouble shooting the circuit first, realizing there was no power volts presentAt that point he told the customer that there was electricity and there has to be something malfunctioning with the fan/fixtureKnowing how costly and difficult it would be to ordering parts for a year old ceiling fan the technician suggested the customer replace the ceiling fan but the customer did not want to replace ceiling fan The technician begin to disassemble the ceiling fan and found the light coming on but when pulling the switch for the fan, the motor had no life signsOur opinion to the customer was to purchase a new one and we will complete the installThe process lasted over an hour and thirty minutes not to include the travel time and gas that it cost JAJ Lighting & Power to dispatch a technicianWe thrive on 100% customer satisfactionWe have refunded the customer the full amount at their request of $for the Service Call Fee Also, we have attached a copy of the certified check payable to the customer Thank you J.A.JLighting & Power P.OBox Woodbridge, VA ###-###-#### FAX:###-###-#### [redacted] www.jajelectrical.com