Jak Max Auto Sales

[redacted] did purchase a [redacted] from JakMax on 3/31/ Included in her purchase was a month or miles powertrain warranty This warranty covers all of the internally lubricated parts of the engine, transmission, transfer case and front/rear differentials with a $deductibleMs [redacted] contacted us on 4/3/and told her salesman, that there had been an electrical fire inside the dash She asked if this would be covered under her warranty She was told no that it wasn’t but should be covered under her comprehensive insurance Ms [redacted] responded that she had only had the vehicle for three days and hadn’t gotten around to putting insurance on it We send all vehicles to independent service facilities to have them checked over and have fluids changed This particular vehicle was driven approximately miles by one of the sales staff before it was put on the lotUnfortunately there was no way for us to anticipate the electrical problem I did contact Ms [redacted] and let her know she could purchase any vehicle we had in inventory at our cost in an attempt to lower her replacement costs

the jak max dealer never asked me to bring the car back to get the car fix .he told me he dd not want me to drive back to virginia for a small problem who can be fix in charlottei cll him after he could not what find what was going on with the car he give is ok to take the car to the nissan dealer in charlotte were I live .after the dealer diagnostic th car I called him to inform him of the diagnostic done by the dealer ship nissan in charlotte nc AC COMPRESSOR after turnung me run for days and making me spend $for diagnostic he is asking me to drive miles to viginia for is mechanic to fix the car and will have to pay for.I think he should have told me the true by the ac not working on the car befor salling me the car because I asked him if the car was good he say yes .on the internet he say the had air conditioner.he told me he cant fix the car he sale me because he did not make profit salling me the car.I hop justice will be done and if I have rided all the bad review on him on ligne before dealing with him I will not be in this situation todayhoping for the best

I spoke with Jordan and he said the money is nonrefundableI asked if he or Ed could just send out a professional mechanic to see if the problem was minor or as major as it looks due to the fire, he started that he would inform Ed and have him contact meIf Jakmax would repair the damages with no cost to me or replace the vehicle with another similar truck this will be resolvedIf that is not possible then this email is a rejection to their reply. Thank you

Mr*** purchased his vehicle on 10/21/and called us on 10/23/saying that the A/C had stopped working on his vehicle. As evidenced by the attachment he bought this vehicle "AS IS" He acknowledged that with his signature, on both the Buyer's Order and on the FTC Buyers Guide
Even so when he called, he was told that if he would bring the vehicle back to the dealership we would have it diagnosed and see if there was anyway for us to help himHe refused to do that. Additionally this vehicle was driven on several occasions by Jordan Jefferson with no issues with the A/CObviously the A/C was working fine when it was purchasedWe feel that him calling us days after he had bought a vehicle sold to him AS IS and refusing to bring it to the dealership remove any responsibilities to us

[redacted] did purchase a [redacted] from JakMax on 3/31/2016.  Included in her purchase was a 3 month or 3000 miles powertrain warranty.  This warranty covers all of the internally lubricated parts of the engine, transmission, transfer case and front/rear differentials with a $100...

deductible. Ms. [redacted] contacted us on 4/3/2016 and told her salesman, that there had been an electrical fire inside the dash.  She asked if this would be covered under her warranty.  She was told no that it wasn’t but should be covered under her comprehensive insurance.  Ms. [redacted] responded that she had only had the vehicle for three days and hadn’t gotten around to putting insurance on it.  We send all vehicles to independent service facilities to have them checked over and have fluids changed.  This particular vehicle was driven approximately 200 miles by one of the sales staff before it was put on the lot. Unfortunately there was no way for us to anticipate the electrical problem.  I did contact Ms. [redacted] and let her know she could purchase any vehicle we had in inventory at our cost in an attempt to lower her replacement costs.

[redacted] did purchase a [redacted] from JakMax on 3/31/2016.  Included in her purchase was a 3 month or 3000 miles powertrain warranty.  This warranty covers all of the...

internally lubricated parts of the engine, transmission, transfer case and front/rear differentials with a $100 deductible. Ms. [redacted] contacted us on 4/3/2016 and told her salesman, that there had been an electrical fire inside the dash.  She asked if this would be covered under her warranty.  She was told no that it wasn’t but should be covered under her comprehensive insurance.  Ms. [redacted] responded that she had only had the vehicle for three days and hadn’t gotten around to putting insurance on it.  We send all vehicles to independent service facilities to have them checked over and have fluids changed.  This particular vehicle was driven approximately 200 miles by one of the sales staff before it was put on the lot. Unfortunately there was no way for us to anticipate the electrical problem.  I did contact Ms. [redacted] and let her know she could purchase any vehicle we had in inventory at our cost in an attempt to lower her replacement costs.

I spoke with Jordan and he said the money is nonrefundable. I asked if he or Ed could just send out a professional mechanic to see if the problem was minor or as major as it looks due to the fire, he started that he would inform Ed and have him contact me. If Jakmax would repair the damages with no cost to me or replace the vehicle with another similar truck this will be resolved. If that is not possible then this email is a rejection to their reply. 
Thank you.

Review: on 03/31/2016 I purchased a [redacted] from jakmax and two and a half days later of that purchase the car sets on fire do to an electrical fault I called Jordan who got in contact with Ed the owner and I ask for a refund or replacement and Ed told me there was nothing he could do and it was my lost.Desired Settlement: to have them just refund my money back

Business

Response:

[redacted] did purchase a [redacted] from JakMax on 3/31/2016. Included in her purchase was a 3 month or 3000 miles powertrain warranty. This warranty covers all of the internally lubricated parts of the engine, transmission, transfer case and front/rear differentials with a $100 deductible. Ms. [redacted] contacted us on 4/3/2016 and told her salesman, that there had been an electrical fire inside the dash. She asked if this would be covered under her warranty. She was told no that it wasn’t but should be covered under her comprehensive insurance. Ms. [redacted] responded that she had only had the vehicle for three days and hadn’t gotten around to putting insurance on it. We send all vehicles to independent service facilities to have them checked over and have fluids changed. This particular vehicle was driven approximately 200 miles by one of the sales staff before it was put on the lot. Unfortunately there was no way for us to anticipate the electrical problem. I did contact Ms. [redacted] and let her know she could purchase any vehicle we had in inventory at our cost in an attempt to lower her replacement costs.

Consumer

Response:

I spoke with Jordan and he said the money is nonrefundable. I asked if he or Ed could just send out a professional mechanic to see if the problem was minor or as major as it looks due to the fire, he started that he would inform Ed and have him contact me. If Jakmax would repair the damages with no cost to me or replace the vehicle with another similar truck this will be resolved. If that is not possible then this email is a rejection to their reply. Thank you.

Review: I bought on october 21- a car and find out th same day the air condition was not working and I call th dealer to inform him he ask me to take the car to see what was the the problem.I take the car to the dealer and find out the ac compresor was no good.he refuse to fix the car .Desired Settlement: iwill like the dealer to fixe the car

Business

Response:

Mr. [redacted] purchased his vehicle on 10/21/2015 and called us on 10/23/2015 saying that the A/C had stopped working on his vehicle. As evidenced by the attachment he bought this vehicle "AS IS" He acknowledged that with his signature, on both the Buyer's Order and on the FTC Buyers Guide. Even so when he called, he was told that if he would bring the vehicle back to the dealership we would have it diagnosed and see if there was anyway for us to help him. He refused to do that. Additionally this vehicle was driven on several occasions by Jordan Jefferson with no issues with the A/C. Obviously the A/C was working fine when it was purchased. We feel that him calling us 2 days after he had bought a vehicle sold to him AS IS and refusing to bring it to the dealership remove any responsibilities to us.

Consumer

Response:

the jak max dealer never asked me to bring the car back to get the car fix .he told me he dd not want me to drive back to virginia for a small problem who can be fix in charlotte. I cll him after he could not what find what was going on with the car he give is ok to take the car to the nissan dealer in charlotte were I live .after the dealer diagnostic th car I called him to inform him of the diagnostic done by the dealer ship nissan in charlotte nc AC COMPRESSOR . after turnung me run for 7 days and making me spend $144 for diagnostic he is asking me to drive 298 miles to viginia for is mechanic to fix the car and will have to pay for.I think he should have told me the true by the ac not working on the car befor salling me the car because I asked him if the car was good he say yes .on the internet he say the had air conditioner.he told me he cant fix the car he sale me because he did not make profit salling me the car.I hop justice will be done and if I have rided all the bad review on him on ligne before dealing with him I will not be in this situation today. hoping for the best