Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] That response is not true at allWhen I left you a voicemail detailing my issue and multiple attempts to get this working, you had [redacted] call me directly [redacted] mentioned that we had met before, and I corrected him that we did notWhat we did do was setup a concierge appointment that I had to cancel later because I was too busy that week, and this was before the issue with ***I never said to [redacted] that I was too busy for him to look at the issueWhat I told him was that I was pissed that I had to explain it to him after explaining it to [redacted] multiple times and to you in a voicemailTold him to talk to ***Never heard from [redacted] or anyone else againThis again is more proof of the poor customer service and communications your company has and currently offersThen for you to try to pass the buck to me just adds insult to injuryThat I would be "too busy" to have someone help me on this when no one in your dealership eer actually even tried to help meRegardless, [redacted] USA corporate has fixed the issue, and did it over a weekendNot only that, but your company never helped at all, not to investigate the issue, not to discover that the PDI or whatever it's called was not fully setup, nor that [redacted] did not get the VIN properly, that was all from [redacted] USA corporateThey are also sending me a months car payment as an apology for your dealership's gross incompetenceHad I seen that you guys had 2/stars as an online rating I would have gone somewhere elseBut that's on me Regards, [redacted] ***
Mr***,We are sorry that you are experiencing this issueWe have seen from time to time that there is a communication issue from *** to *** with registering VIN numbers in order to activate and provide you with the dataOur technology specialist *** has been in touch with you to
offer his assistance to troubleshoot and find a resolutionHe was told that you were too busy and didn't have time for thisWe want you to enjoy your vehicle and are here to offer our assistanceWe believe the best course of action is to have you speak to *** and let him start from the beginning steps to find out how to resolve this issueWe understand your time is valuable*** can come to your location if necessary and speak to you on the phone or emailWe wouldn't want to inconvenience you and be without the vehicle if it's not necessaryThere are a few steps from us the retailer, *** and *** communicating together that makes this feature workWe are more than willing to assist you.The contact information for *** *** is:*** Thank you for your business and we look forward to assisting you. Best,*** ***General ManagerJaguar Norwood
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
That response is not true at allWhen I left you a voicemail detailing my issue and multiple attempts to get this working, you had *** call me directly*** mentioned that we had met before, and I corrected him that we did notWhat we did do was setup a concierge appointment that I had to cancel later because I was too busy that week, and this was before the issue with ***I never said to *** that I was too busy for him to look at the issueWhat I told him was that I was pissed that I had to explain it to him after explaining it to *** multiple times and to you in a voicemailTold him to talk to ***Never heard from *** or anyone else again. This again is more proof of the poor customer service and communications your company has and currently offersThen for you to try to pass the buck to me just adds insult to injuryThat I would be "too busy" to have someone help me on this when no one in your dealership eer actually even tried to help me. Regardless, *** USA corporate has fixed the issue, and did it over a weekendNot only that, but your company never helped at all, not to investigate the issue, not to discover that the PDI or whatever it's called was not fully setup, nor that *** did not get the VIN properly, that was all from ***USA corporate. They are also sending me a months car payment as an apology for your dealership's gross incompetenceHad I seen that you guys had 2/stars as an online rating I would have gone somewhere elseBut that's on me.
Regards,
*** ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] That response is not true at allWhen I left you a voicemail detailing my issue and multiple attempts to get this working, you had [redacted] call me directly [redacted] mentioned that we had met before, and I corrected him that we did notWhat we did do was setup a concierge appointment that I had to cancel later because I was too busy that week, and this was before the issue with ***I never said to [redacted] that I was too busy for him to look at the issueWhat I told him was that I was pissed that I had to explain it to him after explaining it to [redacted] multiple times and to you in a voicemailTold him to talk to ***Never heard from [redacted] or anyone else againThis again is more proof of the poor customer service and communications your company has and currently offersThen for you to try to pass the buck to me just adds insult to injuryThat I would be "too busy" to have someone help me on this when no one in your dealership eer actually even tried to help meRegardless, [redacted] USA corporate has fixed the issue, and did it over a weekendNot only that, but your company never helped at all, not to investigate the issue, not to discover that the PDI or whatever it's called was not fully setup, nor that [redacted] did not get the VIN properly, that was all from [redacted] USA corporateThey are also sending me a months car payment as an apology for your dealership's gross incompetenceHad I seen that you guys had 2/stars as an online rating I would have gone somewhere elseBut that's on me Regards, [redacted] ***
Mr***,We are sorry that you are experiencing this issueWe have seen from time to time that there is a communication issue from *** to *** with registering VIN numbers in order to activate and provide you with the dataOur technology specialist *** has been in touch with you to
offer his assistance to troubleshoot and find a resolutionHe was told that you were too busy and didn't have time for thisWe want you to enjoy your vehicle and are here to offer our assistanceWe believe the best course of action is to have you speak to *** and let him start from the beginning steps to find out how to resolve this issueWe understand your time is valuable*** can come to your location if necessary and speak to you on the phone or emailWe wouldn't want to inconvenience you and be without the vehicle if it's not necessaryThere are a few steps from us the retailer, *** and *** communicating together that makes this feature workWe are more than willing to assist you.The contact information for *** *** is:*** Thank you for your business and we look forward to assisting you. Best,*** ***General ManagerJaguar Norwood
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
That response is not true at allWhen I left you a voicemail detailing my issue and multiple attempts to get this working, you had *** call me directly*** mentioned that we had met before, and I corrected him that we did notWhat we did do was setup a concierge appointment that I had to cancel later because I was too busy that week, and this was before the issue with ***I never said to *** that I was too busy for him to look at the issueWhat I told him was that I was pissed that I had to explain it to him after explaining it to *** multiple times and to you in a voicemailTold him to talk to ***Never heard from *** or anyone else again. This again is more proof of the poor customer service and communications your company has and currently offersThen for you to try to pass the buck to me just adds insult to injuryThat I would be "too busy" to have someone help me on this when no one in your dealership eer actually even tried to help me. Regardless, *** USA corporate has fixed the issue, and did it over a weekendNot only that, but your company never helped at all, not to investigate the issue, not to discover that the PDI or whatever it's called was not fully setup, nor that *** did not get the VIN properly, that was all from ***USA corporate. They are also sending me a months car payment as an apology for your dealership's gross incompetenceHad I seen that you guys had 2/stars as an online rating I would have gone somewhere elseBut that's on me.
Regards,
*** ***