Jake Kaplan's Jaguar

Mr. [redacted],We are sorry that you are experiencing this issue. We have seen from time to time that there is a communication issue from [redacted] to [redacted] with registering VIN numbers in order to activate and provide you with the data. Our technology specialist [redacted] has been in touch with you to...

offer his assistance to troubleshoot and find a resolution. He was told that you were too busy and didn't have time for this. We want you to enjoy your vehicle and are here to offer our assistance. We believe the best course of action is to have you speak to [redacted] and let him start from the beginning steps to find out how to resolve this issue. We understand your time is valuable. [redacted] can come to your location if necessary and speak to you on the phone or email. We wouldn't want to inconvenience you and be without the vehicle if it's not necessary. There are a few steps from us the retailer, [redacted] and [redacted] communicating together that makes this feature work. We are more than willing to assist you.The contact information for [redacted] is:[redacted] Thank you for your business and we look forward to assisting you. Best,[redacted]General ManagerJaguar Norwood

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
That response is not true at all. When I left you a voicemail detailing my issue and multiple attempts to get this working, you had [redacted] call me directly. [redacted] mentioned that we had met before, and I corrected him that we did not. What we did do was setup a concierge appointment that I had to cancel later because I was too busy that week, and this was before the issue with [redacted]. I never said to [redacted] that I was too busy for him to look at the issue. What I told him was that I was pissed that I had to explain it to him after explaining it to [redacted] multiple times and to you in a voicemail. Told him to talk to [redacted]. Never heard from [redacted] or anyone else again. This again is more proof of the poor customer service and communications your company has and currently offers. Then for you to try to pass the buck to me just adds insult to injury. That I would be "too busy" to have someone help me on this when no one in your dealership eer actually even tried to help me. Regardless, [redacted] USA corporate has fixed the issue, and did it over a weekend. Not only that, but your company never helped at all, not to investigate the issue, not to discover that the PDI or whatever it's called was not fully setup, nor that [redacted] did not get the VIN properly, that was all from [redacted]USA corporate. They are also sending me a months car payment as an apology for your dealership's gross incompetence. Had I seen that you guys had 2/5 stars as an online rating I would have gone somewhere else. But that's on me. 
Regards,
[redacted]