I have contacted *** and we will refund her $*** for the Tax difference The check will be sent out the beginning of MayPlease contact *** *** with any further questions * *** ** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
We also want the credit pull removed as well. As soon as we find that the request has been fulfilled we will notifiy Mr [redacted]. Below is the latest response that I have recieved which was on 9/30/16.The last email I have from [redacted] was from 9-21 and just said "Your requestis still being processed. Once we have received a decision, we will notifyyou." I just sent them another email, but I am pretty sure they will say thesame thing.Thanks,[redacted] | System Setup and Configuration - Data Analyst [redacted]
The customer's concern was handled directly with the Service Manager. The vehicle is in less than safe condition with excessive water inside as if it was flooded. The customer was offered the benefit of the doubt to investigate but was strongly encouraged to REPLACE the 21 year old engine or...
replace the vehicle due to the excessive cost to try to repair an engine that would not last. Either option was to be assisted by the Service Manager but neither option was offered at no charge. The customer clearly expressed that he would rather pursue legal action than be held responsible for anything on the vehicle and declined any attempt to diagnose the car. The Service Manager offered to disassemble the engine and investigate with the understanding that if it were not an oversight or mis-diagnosis then the customer would be liable for the labor time to investigate. No further action was approved.
We have mailed a key to Mr. [redacted] in July that was lost in the mail. We have decided to give Mr. [redacted] another key but he must come to us and pick it up. The car and the key must be together to program. Mr [redacted] has set up a time this Saturday to come...
in and receive the key.
If you have any more questions please call [redacted]
Thanks
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my...
complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Customer indicated the information hasn't been removed from his [redacted] report. Early-mid August, he emailed Jake Sweeney permission to contact [redacted] for removal. He checked his credit report earlier this month and it's still on there.
I have contacted *** and we will refund her $*** for the Tax difference The check will be sent out the beginning of MayPlease contact *** *** with any further questions * *** ** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
We also want the credit pull removed as well. As soon as we find that the request has been fulfilled we will notifiy Mr [redacted]. Below is the latest response that I have recieved which was on 9/30/16.The last email I have from [redacted] was from 9-21 and just said "Your requestis still being processed. Once we have received a decision, we will notifyyou." I just sent them another email, but I am pretty sure they will say thesame thing.Thanks,[redacted] | System Setup and Configuration - Data Analyst [redacted]
The customer's concern was handled directly with the Service Manager. The vehicle is in less than safe condition with excessive water inside as if it was flooded. The customer was offered the benefit of the doubt to investigate but was strongly encouraged to REPLACE the 21 year old engine or...
replace the vehicle due to the excessive cost to try to repair an engine that would not last. Either option was to be assisted by the Service Manager but neither option was offered at no charge. The customer clearly expressed that he would rather pursue legal action than be held responsible for anything on the vehicle and declined any attempt to diagnose the car. The Service Manager offered to disassemble the engine and investigate with the understanding that if it were not an oversight or mis-diagnosis then the customer would be liable for the labor time to investigate. No further action was approved.
The business and the customer met. Issue is resolved
We have mailed a key to Mr. [redacted] in July that was lost in the mail. We have decided to give Mr. [redacted] another key but he must come to us and pick it up. The car and the key must be together to program. Mr [redacted] has set up a time this Saturday to come...
in and receive the key.
If you have any more questions please call [redacted]
Thanks
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my...
complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Customer indicated the information hasn't been removed from his [redacted] report. Early-mid August, he emailed Jake Sweeney permission to contact [redacted] for removal. He checked his credit report earlier this month and it's still on there.