We are sorry that the "[redacted]" family had a bad experience with our dealership. We have spent time with our salesperson explaining our process of trying to surpass our customer's expectations. If we tell a customer we are going to do something our company policy is to do it. I am going to mail [redacted]...
[redacted] a gas card to reimburse her for her inconvenience. Todd W.###-###-####
Dear Mr. [redacted], Thank you for your concerns regarding a recent advertisement mailer you received from Jake Sweeney Auto group. I understand you felt mislead as you felt your mailer was a winning mailer for a television. We take customer satisfaction very seriously and strive to provide...
our customers with the best possible experience when shopping for a new or used car. The advertisement had a disclaimer further explaining the promotion. I have attached the part of the disclaimer where it explains how to win the tv. In addition to having the matching pull tab you also needed to have the matching confirmation code which was listed on your mailer and shown on a board in the show room. Unfortunately, your code did not match the winning code. Please see disclaimer “… (--) NO PURCHASE OR DONATION NECESSARY TO ENTER OR WIN. PURCHASE OR DONATION DOES NOT INCREASE CHANCES OF WINNING. See dealer for details. Bring invitation to event location to compare your confirmation code to prize board to determine if you have won a 55” 4K TV or an Apple iPad Pro. Winner/addressee must be 18 years or older, and must bring flyer to event location during the sale dates listed above. a) All taxes are the responsibility of the prize winner. b) Odds of winning a 55” 4K TV ($1,500 value) are 1:40,000. Odds of winning an Apple iPad Pro ($1,000 value) are 1:40,000….” We apologize you were unhappy with the results of the promotion and prize that was won which was a smart watch. Thank you for stopping out and we hope you will give us another chance to meet your automotive needs.
We are sorry that the "[redacted]" family had a bad experience with our dealership. We have spent time with our salesperson explaining our process of trying to surpass our customer's expectations. If we tell a customer we are going to do something our company policy is to do it. I am going to mail [redacted]...
[redacted] a gas card to reimburse her for her inconvenience. Todd W.###-###-####
Dear Mr. [redacted], Thank you for your concerns regarding a recent advertisement mailer you received from Jake Sweeney Auto group. I understand you felt mislead as you felt your mailer was a winning mailer for a television. We take customer satisfaction very seriously and strive to provide...
our customers with the best possible experience when shopping for a new or used car. The advertisement had a disclaimer further explaining the promotion. I have attached the part of the disclaimer where it explains how to win the tv. In addition to having the matching pull tab you also needed to have the matching confirmation code which was listed on your mailer and shown on a board in the show room. Unfortunately, your code did not match the winning code. Please see disclaimer “… (--) NO PURCHASE OR DONATION NECESSARY TO ENTER OR WIN. PURCHASE OR DONATION DOES NOT INCREASE CHANCES OF WINNING. See dealer for details. Bring invitation to event location to compare your confirmation code to prize board to determine if you have won a 55” 4K TV or an Apple iPad Pro. Winner/addressee must be 18 years or older, and must bring flyer to event location during the sale dates listed above. a) All taxes are the responsibility of the prize winner. b) Odds of winning a 55” 4K TV ($1,500 value) are 1:40,000. Odds of winning an Apple iPad Pro ($1,000 value) are 1:40,000….” We apologize you were unhappy with the results of the promotion and prize that was won which was a smart watch. Thank you for stopping out and we hope you will give us another chance to meet your automotive needs.