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Jake's Restaurant & Saloon

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Jake's Restaurant & Saloon Reviews (1)

I bought a ford escape from Long LewisIt was fine for a few thousand miles, then the transmission began malfunctioning intermittentlyThe service department told me that because the computer did not show a code, and the problem was intermittent, there was nothing they would/could do for meNonsenseThere are service bulletins indicating fixes for non coding, intermittent problemsI have been back for various transmission problems about times, still not resolvedThey have rebuilt the transmission with no resolution of the problem, now the car is in their shop yet again for transmission problemsThey will not/can not do anything to fix the problem because Ford won't authorize ( pay for) the correction, which is probably to replace the transmission and all the electronic components associated with itMy feeling is that they are just stringing me along until thousand miles when the drive train warranty runs outThis is as much a Ford problem as it is a Long Lewis problemWith all their bible based rhetoric, they still continue to sell products they are aware are problematicHow is it ethical to sell a known defective product just because it is Ford's responsibility to fix those unfixable problems To their credit, Long Lewis on two of the three times they actually tried to fix the problem, gave me a free loaner, but they bellyached about the cost to themOver all, I think they are lazy about standing up to ford in favor of their customersI would not purchase another thing from Long Lewis or another Ford productPreviously, I owned Toyota's and had no problemsMade a mistake trying to go back to American madeMy badLong Lewis folks act pleasant and helpful, but they are for me, ineffective and not customer-centric if their is any monetary or effort cost to them

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