Attached is our Revdex.com complaint response. Sorry for the delay but we did not know about this until 2/15 as stated when I called on that day! Thank you
We agree to pay up to $85 for a service call fee, for the company of your choice to come and install the air gap for you. By doing this, you agree to relinquish Jake’s Heating and Air Conditioning, LLC of any and all responsibility past this point.
I apologize for not handling your issue personally. In retrospect that is something I should have done. I have been working out of town on big jobs. Many days those jobs have me working 12 hour days. This is why I asked Josh to handle the situation. I am sorry that my office staff was not able to handle it to your liking. I would like to respond to your complaint. One thing you mentioned that you wanted was for Jake to call you. I can do that this coming Monday 2/29/2016 at 9am. The other thing you mentioned in your complaint was that you wanted the dishwasher installed correctly. In order to do that, an air gap would need to be installed. That was not covered by HAS when they paid us to install the dishwasher. It would not be covered now. We believe the best course of action would be for you to hire another company to take care of that for you. In the report we have from A & E, it states that in September the dishwasher was working correctly. I do not see how the drain backing up would be our fault. I also do not see how damage to your garbage disposal would be our fault. I believe you have a stoppage in your drain. We believe the best course of action would be for you to hire another company to take care of that for you. I have looked over the reports you gave us and stand by our first response. We have turned the claim over to insurance and you have been paid for the damage to the floor.
Revdex.com:Sure the $85 will help and I will accept it but I will not just settle this. We have a brand new ruined dishwasher as a result of the improper installtion. To have it installed correctly will cost us $350 when Jakes was already paid close to that. This is absure. The owner never called as he said he would and still refuses to come out and look at it. I will take the $85 if the Revdex.com agrees to mark this as an "f" because at the end of the day I still have to pay more money to fix your mistake.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
Anna Turner
Attached is our Revdex.com complaint response. Sorry for the delay but we did not know about this until 2/15 as stated when I called on that day! Thank you
We agree to pay up to $85 for a service call fee, for the company of your choice to come and install the air gap for you. By doing this, you agree to relinquish Jake’s Heating and Air Conditioning, LLC of any and all responsibility past this point.
I apologize for not handling your issue personally. In retrospect that is something I should have done. I have been working out of town on big jobs. Many days those jobs have me working 12 hour days. This is why I asked Josh to handle the situation. I am sorry that my office staff was not able to handle it to your liking. I would like to respond to your complaint. One thing you mentioned that you wanted was for Jake to call you. I can do that this coming Monday 2/29/2016 at 9am. The other thing you mentioned in your complaint was that you wanted the dishwasher installed correctly. In order to do that, an air gap would need to be installed. That was not covered by HAS when they paid us to install the dishwasher. It would not be covered now. We believe the best course of action would be for you to hire another company to take care of that for you. In the report we have from A & E, it states that in September the dishwasher was working correctly. I do not see how the drain backing up would be our fault. I also do not see how damage to your garbage disposal would be our fault. I believe you have a stoppage in your drain. We believe the best course of action would be for you to hire another company to take care of that for you. I have looked over the reports you gave us and stand by our first response. We have turned the claim over to insurance and you have been paid for the damage to the floor.
Revdex.com:Sure the $85 will help and I will accept it but I will not just settle this. We have a brand new ruined dishwasher as a result of the improper installtion. To have it installed correctly will cost us $350 when Jakes was already paid close to that. This is absure. The owner never called as he said he would and still refuses to come out and look at it. I will take the $85 if the Revdex.com agrees to mark this as an "f" because at the end of the day I still have to pay more money to fix your mistake.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
Anna Turner