Jake's Wayback Burgers

Review: I ordered 2 Southwest Chipotle Burgers as part of a take-out order from Jake's Wayback Burgers mobile online ordering website. The item description states "SOUTHWEST CHIPOTLE BURGER ($4.99) Two Fresh, Never Frozen, 100% all beef Patties, Pepper Jack cheese, Jalapenos and Chipotle Mayo!" When we opened our burgers at home, the 2 Southwest Chipotle Burgers had only 1 beef patty each. I immediately called the restaurant and told them our Southwest Chipotle Burgers had only 1 patty each and was told they used to come with 2 patties but now they only come with 1. I explained I ordered them from their own website which clearly states they come with 2 patties. He said he knows, but they changed the price on the website to the lower price, so we weren't overcharged. I explained that the website still says 2 patties for the $4.99 price and that's what I expect to receive. He said they no longer come with 2 patties and that's all I paid for. Sorry. I strongly feel that if they advertise 2 patties for $4.99, they should honor their advertisement. They obviously took the time to update the price on the website to reflect the lower cost, they should have changed the wording in the ad to reflect 1 patty at the same time.Desired Settlement: I would like them to correct their misleading advertisement and to have this complaint on their record.

Business

Response:

The business has responded. Please see below:Our customer reported poor customer service and an inaccurate descriptions on our website. I sincerely apologize for the bad experience. We were in the process of changing our menu on the website and must have overlooked this item. The website descriptions have since been fixed and I thank the customer for letting us know. I also apologize for any poor communications from our employees, we will review the customer comments with our Managers and the staff during our next training session. We appreciate all comments and will be sending the customer a few coupons for free items at the store. Thank you [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,