Jako Enterprises

The customer was refunded a total of $back to his [redacted] card ending in [redacted] on 3/27/An email confirmation was sent out to him on the same day as wellThe authorization code for this customer's refund is [redacted] If the customer still disagrees, they can speak with their bank or credit card company and file a claim

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We apologize to the customer for any inconvenienceWe have closed her order because the item she wished to exchange was out of stockWe have also issued a full refund of $via [redacted] Please allow 3-business days for the refund to be processed back into your accountIf there are any additional information needed for this customer's order, please let us know

This customer was already refunded $on 12/29/The money was refunded back to her [redacted] card ending in

We sincerely apologize to [redacted] for the inconveniences caused regarding her orderWe have issued a partial refund of $for the two items that were undeliverablePlease allow 3-business days for the refund to be processed back into the customer's accountIf there are any other concerns or questions regarding this order, please let us know

To Whom It May Concern - We sincerely apologize for the delayed response to this Revdex.com CaseWe have looked into [redacted] ***'s order** [redacted] placed an order with [redacted] on 1/15/She had purchased three items: 1.) [redacted] Grade School [redacted] Boots (Size 5Y): $ 2.) [redacted] Men's Air Long Sleeve Tee (Size M): $ 3.) [redacted] Women's Crew Socks (Size 9-11): $Based on the shipment information, the [redacted] Grade School [redacted] Boots and the [redacted] Women's Crew Socks were both shipped out to ***The [redacted] tracking numbers for these two items are [redacted] (***) and [redacted] ( [redacted] Boots)Both items were delivered to her on Thursday 1/19/As for the [redacted] Men's Air Long Tee, because there was no [redacted] tracking number attached to this order, we have issued ** [redacted] a refund of $today 2/10/The authorization code for this refund is [redacted] We have also sent ** [redacted] and email notifying her of this refundAgain, we apologize for any inconvenience, but please let us know if you need additional information regarding ***'s case

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by KicksUSA regarding complaint ID
***
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:When I spoke to a previous agentThey gave me the option to receive a refund, or a reshipI have requested the refund and haven't heard back until todaySo if that was clearly stated on your websiteI was told by one of your agents that I can receive a refundWhich I also have screen shots in regards to what we clearly talked about, and where is was clearly stated that they gave me a option, to choose between the
Regards,
*** ***

To Whom It May Concern - *** ***'s KicksUSA order *** has been closedWe have issued a full refund of $for her orderThe reason why her exchange was never shipped out to her was because the shipping location never physically shipped out her orderWe apologize for the
inconvenience to the customerTo prevent further issues with this order, we have issued her a refund insteadPlease let us know if you need additional information regarding this customer's order

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

To Whom It May Concern - Our Customer Service Manager personally contacted [redacted] regarding her Revdex.com Complaint. However, she stated that she was not familiar with filing this claim and agreed on disregarding it. We informed her that we will assist her with her future orders if needed.

To Whom It May Concern - We would like to assist with this customer issue, but we could not find a [redacted] order number under this customer's name, email address, or billing / shipping address.

We sincerely apologize to [redacted] for the inconveniences caused regarding her order. We have issued a partial refund of $66.80 for the two items that were undeliverable. Please allow 3-5 business days for the refund to be processed back into the customer's account. If there are any other concerns...

or questions regarding this order, please let us know.

The customer's USPS tracking number [redacted] shows that the package was attempted to be delivered to the customer several times. In this case, we advise the customers to contact their local post office to receive further updates on their package. If the local post office mishandled...

or lost the package, we can offer to reship the item to the customer. We state clearly on our website that we are not responsible for lost and stolen packages that have been correctly shipped on our end. If the customer does not want a reship, they can file a claim through their bank or credit card company. If there are any other questions regarding this case, please let us know.

This customer was already refunded $251.97 on 12/29/17. The money was refunded back to her [redacted] card ending in 9752.

We apologize to the customer for any inconvenience. We have closed her order because the item she wished to exchange was out of stock. We have also issued a full refund of $150.00 via [redacted]. Please allow 3-5 business days for the refund to be processed back into your account. If there are any...

additional information needed for this customer's order, please let us know.

Handwritten Response.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

The customer was refunded a total of $110.00 back to his [redacted] card ending in [redacted] on 3/27/17. An email confirmation was sent out to him on the same day as well. The authorization code for this customer's refund is [redacted]. If the customer still disagrees, they can speak with their bank or credit card company and file a claim.