J.A.L. Appraisals Inc.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The dates indicated in this response may be correct, but the majority of the fact's are NOT.  A total waste of my hard earned money.  I'll give the company some free advertising.

My company, Big O Tree and Lawn Service guarantees all of our work.  We promise that we will continue to work with our customers until they are satisfied.  The same protocol has been attempted in this case.Our first contact concerning this project of stump grinding was November 11, 2015....

 We bid the job on November 16, 2015 and the job was done on December 11, 2015, which included grinding the stumps, removing the resulting debris and grading.  The seeding was to occur in the spring of 2016 for better germination.  Both of the areas to be done were approximately 12 ft in diameter.We returned and added more topsoil and planted the grass seed on March 24, 2016.  I did receive a call from the client to come look at the job which I did and I observed that approximately 60% of the areas had filled in.  The grass at this point in it’s life cycle is what we refer to as “baby grass” and I felt that it could still fill in 80-90% on its own.  I assured the client that we could overseed after this grass had hardened off and that we would make him 100% satisfied.  I did not observe any ruts in his yard and no one in our company had ever heard any complaint from the client about ruts until this formal complaint.On May 31st and June 1st, 2016 one of our Lawn technicians went back onto the property where he spent 9.5 hours removing all of the topsoil and replaced it with new sifted topsoil.  He then graded and reseeded the the areas with new seed.  On June 22nd 2016, our Lawn division manager went to look at the job.  At the time, the grass was approximately 12 days old.  There was an excellent stand of grass but there were also a fair number of competitive weeds.  Our manager explained that the grass needed to “harden off” before any weed killer could be applied without damaging the new grass. The client was told we would return in a couple of weeks to do that in order to apply the weed killer without harming the new grass.  Once again, we reiterated that he would be completely satisfied.  On June 29, 2016 he called us and told us we were fired.  We regret that we were not able to satisfy this customer.  In my 37 years of business, this is to the best of my knowledge, the first person ever to complain to the Revdex.com. Respectfully, Orvin Kiser, owner