Initial Business Response /* (4000, 15, 2014/08/29) */
When the residents moved into apartment XXXXX at The [redacted], they signed a one-year lease with a lease term beginning May 11, 2013 and ending May 10, 2014. The lease stated that the prorated rent for the first month was due on May 11,...
2013 and further stated, "Thereafter, you must pay rent on or before the 1st day of each month. I hope this clarifies the former resident's question regarding monthly payment of rent. In signing this lease, the resident agreed to pay rent on by first of the month through the end of the lease term, May 10, 2014. The staff at The [redacted] explained the resident's responsibility to pay rent through the end of the lease term on several occasions, at least as early as April 3, 2014 when the notice to vacate was received.
Following the receipt of the notice to vacate the staff at The [redacted] would have taken steps to market the unit for occupancy soon after the vacate date. At the time the notice was received there were numerous units available in that floor plan, which made that process more difficult.
In good faith, the refund check in the amount of $557.84 was prepared on May 27, 2014 and mailed the following day. The check was mailed to the resident's former address at The [redacted], but as the resident states, "I do have forwarded mail coming all the time," so that should not have prevented the check from reaching the resident. I've attached a copy of this check to this response.
The manager at The [redacted] did not charge rent through May 10, 2013 as a retaliatory gesture. Our corporate office didn't know of the resident's complaint regarding the 10 days rent until after the first check was mailed. The second check, sent in response to the resident's call, was received by the resident and was for the same amount as the first check. The manager charged the disputed ten days of rent as an obligation to enforce the terms of the lease. I can furnish additional documents for the resident to document the dates mentioned above.
Initial Consumer Rebuttal /* (4200, 17, 2014/09/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response from the business is only a statement of what was already communicated. There is no resolution proposed for me to agree to. The only resolution I am open to is a refund.I agreed to split the difference with them over the matter.
Initial Business Response /* (4000, 15, 2014/08/29) */
When the residents moved into apartment XXXXX at The [redacted], they signed a one-year lease with a lease term beginning May 11, 2013 and ending May 10, 2014. The lease stated that the prorated rent for the first month was due on May 11,...
2013 and further stated, "Thereafter, you must pay rent on or before the 1st day of each month. I hope this clarifies the former resident's question regarding monthly payment of rent. In signing this lease, the resident agreed to pay rent on by first of the month through the end of the lease term, May 10, 2014. The staff at The [redacted] explained the resident's responsibility to pay rent through the end of the lease term on several occasions, at least as early as April 3, 2014 when the notice to vacate was received.
Following the receipt of the notice to vacate the staff at The [redacted] would have taken steps to market the unit for occupancy soon after the vacate date. At the time the notice was received there were numerous units available in that floor plan, which made that process more difficult.
In good faith, the refund check in the amount of $557.84 was prepared on May 27, 2014 and mailed the following day. The check was mailed to the resident's former address at The [redacted], but as the resident states, "I do have forwarded mail coming all the time," so that should not have prevented the check from reaching the resident. I've attached a copy of this check to this response.
The manager at The [redacted] did not charge rent through May 10, 2013 as a retaliatory gesture. Our corporate office didn't know of the resident's complaint regarding the 10 days rent until after the first check was mailed. The second check, sent in response to the resident's call, was received by the resident and was for the same amount as the first check. The manager charged the disputed ten days of rent as an obligation to enforce the terms of the lease. I can furnish additional documents for the resident to document the dates mentioned above.
Initial Consumer Rebuttal /* (4200, 17, 2014/09/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response from the business is only a statement of what was already communicated. There is no resolution proposed for me to agree to. The only resolution I am open to is a refund.I agreed to split the difference with them over the matter.