Jam Productions Ltd.

Initial Business Response /* (1000, 7, 2015/07/20) */
Contact Name and Title: ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@jamusa.com
Hello,
This is *** from Jam Productions here in ChicagoSorry you were not able to reach us directly and we are curious to learn what
phone number or email address you were using to touch base
We have indeed found a purchase in your name and address determined that two tickets were used for the *** concertWe've also determined that the IP address used for the purchase is close in proximity to your hometown
Are you aware that you are able to call your credit card company to charge back a purchase that you believe is fraudulent? Having that you've requested the location that tickets were shipped to might you perhaps know someone who has access to your credit card? If so, we suggest that you change numbers immediately
We have specific information on this purchase that is not appropriate for public viewing and we will email that information to you directly
Initial Consumer Rebuttal /* (3000, 9, 2015/07/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have spoken to them on the phone finally in regards to thisAgain they promised to send a follow up email or call and again, nothingYes I know my bank can take care of this, which I immediately didThey advised me to go through the company directly to get my moneyThe thought was they could reverse the charge and cancel the tickets but this company y has terrible customer serviceIf they did not want to provide me a follow up email or money back they could have said that
Final Business Response /* (4000, 11, 2015/08/05) */
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@jamusa.com
GreetingsWe did already respond to the consumer via this site but will do so againBecause it appears this is a case of a fraudulent use of a credit card we are ask that Ms*** work through her credit card company to challenge the chargeThis is a and customary practice and we rely on the due diligence that the credit card company provides to both us and the consumer
Thank you,
***
Jam Productions