Sign in

Jamaica Buick, LLC

Sharing is caring! Have something to share about Jamaica Buick, LLC? Use RevDex to write a review
Reviews Jamaica Buick, LLC

Jamaica Buick, LLC Reviews (14)

*** [redacted] *** [redacted] On my way home, will be ready for our 11AM meeting at [redacted] *** [redacted]

I would like to visit the job with my service and install managers to evaluate the situation Please give a day and time when we can have access to the equipment and crawlspace Thanks, Steve Morrison President Rusk Heating and Cooling, Inc

*** [redacted] *** [redacted] from 9am to 5pm, extor [redacted] after 5:30pm I will not be available this evening though I will be at work for another minutes tonight ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Rusk came out and rewired the unit correctly (was not wired correctly when installed) so the air flow is now correct They also re-installed new duct work and registers I am very happy with the work provided and the unit is even much quieter than when originally installed Great company, would have been even better if it was wired correctly from the get go, however, I think the work was outsourced to a contractor originally, so it may have not been entirely their fault Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***

This letter is in response to the complaint filed by [redacted] ***, concerning the service work that we provided on June 17, I believe that this complaint is being filed by Ms [redacted] ***’s daughter [redacted] ***In regards to the complaint being filed, I would like to provide you with all of the information that I had sent to Ms [redacted] on June 23, This letter is attached On June 24, 2014, I received an email from [redacted] (the daughter) at 10:am to which I promptly responded to on the same day by 11:amIn this response email, I provided her with a copy of the letter that I had sent to her mother the day before and a copy of the original sales agreement from June 3, This provided the information that she was requesting concerning the warranty information on the Carrier/Payne system that we installed You will notice in the customer’s complaint that she is indicating that we wanted to charge $for the repairThis is completely incorrect, as you will see that number is the price that was quoted originally in June of for the original equipment that we had installedThe letter dated June 23, that I sent to Ms***, specifically defines the price that we had originally quoted for installing the coil of $less $if we were able to get the manufacturer to cover the evaporator coil that was just outside of the original manufacturer’s limited warrantyBy the way, I did have the approval from my local supplier for this to happen I then went on to say in the third paragraph that we would credit her account for the leak search and refrigerant in the amount of $from invoice Actually, I had made a mistake in this amount since the three hundred twenty dollars had never been paidThe correct amount should have been a credit for $leaving a balance due of $for the new coil that we were proposing to installWe would then do a journal entry for the balance of $to her account As for the statement that we lied to her in regards to the work needed to repair her system, I can only say that there aren’t many comments in her complaint that we would agree happened except for the fact that we did quote the price of $to do a cleaning on the air conditioner in her homeUpon doing this cleaning, we did find the unit low on refrigerant and recommended adding refrigerant to bring it up to par, which was approved by the home owner before the refrigerant was added for an additional $This made the total due $ At that point our service technician recommended a leak search for an additional $320.00, which is our standard price, not $if it wasn’t paid for at the time of serviceThe $is from the conversation that I had with Ms [redacted] for installing the coil, less the service credits that I had discussed with her It is my understanding from speaking with our service technicians that Ms [redacted] was not there the first day but was present the second day when we provided the leak searchThe facts and figures have been grossly misrepresented in her complaint and I would like to request that we could revisit the site with a Revdex.com Representative present or her ethical HVAC company to show them where the leak is in the existing evaporator coil I welcome the opportunity to do this to clear our good nameIf Ms [redacted] agrees to allow us the opportunity to happen, I will gladly refund her the $for the services that we provided and credit her account for the $leak search and agree never to work for her or her mother in the future If we determine that the evaporator coil is leaking and in need of repairs, Ms [redacted] will have received all monies back from us and can go about having the unit repaired by her HVAC companyIf we have made a mistake in determining that there is a leak in the evaporator coil, we will certainly be the first to admit and apologize for thisHowever, I absolutely believe that we should be allowed the opportunity to determine whether or not the coil is in fact leakingI will await your response Sincerely, Steve Morrison President Rusk Heating and Cooling, Inc

Anytime they have available
during the week, I can make myself available They can call my workplace at *** and schedule a time to come out and look at the current state of the system I am available at work from 8:30am to 5PM Monday thru Friday In the evenings they can reach me at *** (home) to schedule a visit I do not consider the promise of a visit as a resolution to this mater and only consider this as a step in the right direction
Regards,
*** ***

I spoke with Mr*** yesterday and we are meeting at 11:am on Thursday. let me know if anything changes with that day and time
Thanks,
Steve Morrison
President,
Rusk Heating and Cooling, Inc

On September 18, 2014, I visited the home of Mr*** *** with my service manager, concerning his complaint registered with the Revdex.com, ID #***We contacted our distributor to confirm that the Amana, model ASZ14024, heat pump was a match with the indoor fan coil, model AEPF3137, and it was confirmed that it is a matchWe complained that we were not able to slow the blower down enough to obtain the proper air flow
Our distributer contacted the manufacturer and they were able to forward an instruction sheet for the adjustment to lower the CFM for a 2-ton heat pump match up such as is what we have hereWe made this adjustment on Thursday, September 25, and returned on Friday September 26, to replace the flexible ductwork in the crawl space, as per MrLloyd’s requestI believe that with the air flow adjustment that we made, per the manufacturer’s specifications, and by replacing the ductwork in the crawl space, that we have taken action to satisfy the complaint of MrLloyd
I would also like to mention that on the first day that I visited the job site, I found the crawl space to be wetI asked Mr*** about this and he did say that the crawl space does become very wet after a hard rain and will remain wet for approximately two weeks until it dries outSince all of the supply duct for this home are in this damp, wet crawl space area the environment is such that will cause mold to grow and thriveAction must be taken to water proof the crawl space area by the home owner or this problem could re-occur
I left a copy of the sheet forwarded to us, from the manufacturer in the forms holder on the unit, so that any future service technician will be able to see the adjustments on the existing air handlerHopefully this will find favor with the Revdex.com and Mr*** to satisfy this complaintIf you have any questions, please don’t hesitate to call me at ***
Sincerely,
Rich Morrison

This letter is in response to the complaint filed by [redacted], concerning the service work that we provided on June 17, 2014. I believe that this complaint is being filed by Ms. [redacted]’s daughter [redacted]. In regards to the complaint being filed, I would like to...

provide you with all of the information that I had sent to Ms. [redacted] on June 23, 2014. This letter is attached.
On June 24, 2014, I received an email from [redacted] (the daughter) at 10:23 am to which I promptly responded to on the same day by 11:31 am. In this response email, I provided her with a copy of the letter that I had sent to her mother the day before and a copy of the original sales agreement from June 3, 2009. This provided the information that she was requesting concerning the warranty information on the Carrier/Payne system that we installed.
You will notice in the customer’s complaint that she is indicating that we wanted to charge $2710.00 for the repair. This is completely incorrect, as you will see that number is the price that was quoted originally in June of 2009 for the original equipment that we had installed. The letter dated June 23, 2014 that I sent to Ms. [redacted], specifically defines the price that we had originally quoted for installing the coil of $1282.00 less $682.00 if we were able to get the manufacturer to cover the evaporator coil that was just outside of the original manufacturer’s limited warranty. By the way, I did have the approval from my local supplier for this to happen.
I then went on to say in the third paragraph that we would credit her account for the leak search and refrigerant in the amount of $465.00 from invoice 147036. Actually, I had made a mistake in this amount since the three hundred twenty dollars had never been paid. The correct amount should have been a credit for $145.00 leaving a balance due of $455.00 for the new coil that we were proposing to install. We would then do a journal entry for the balance of $320.00 to her account.
As for the statement that we lied to her in regards to the work needed to repair her system, I can only say that there aren’t many comments in her complaint that we would agree happened except for the fact that we did quote the price of $107.00 to do a cleaning on the air conditioner in her home. Upon doing this cleaning, we did find the unit low on refrigerant and recommended adding refrigerant to bring it up to par, which was approved by the home owner before the refrigerant was added for an additional $145.00. This made the total due $252.00.
At that point our service technician recommended a leak search for an additional $320.00, which is our standard price, not $600.00 if it wasn’t paid for at the time of service. The $600.00 is from the conversation that I had with Ms. [redacted] for installing the coil, less the service credits that I had discussed with her.
It is my understanding from speaking with our service technicians that Ms. [redacted] was not there the first day but was present the second day when we provided the leak search. The facts and figures have been grossly misrepresented in her complaint and I would like to request that we could revisit the site with a Revdex.com Representative present or her ethical HVAC company to show them where the leak is in the existing evaporator coil.
I welcome the opportunity to do this to clear our good name. If Ms. [redacted] agrees to allow us the opportunity to happen, I will gladly refund her the $252.00 for the services that we provided and credit her account for the $320.00 leak search and agree never to work for her or her mother in the future.
If we determine that the evaporator coil is leaking and in need of repairs, Ms. [redacted] will have received all monies back from us and can go about having the unit repaired by her HVAC company. If we have made a mistake in determining that there is a leak in the evaporator coil, we will certainly be the first to admit and apologize for this. However, I absolutely believe that we should be allowed the opportunity to determine whether or not the coil is in fact leaking. I will await your response.
Sincerely,
Steve Morrison
President
Rusk Heating and Cooling, Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Rusk came out and rewired the unit correctly (was not wired
correctly when installed) so the air flow is now correct.  They also re-installed new duct work and
registers.  I am very happy with the work
provided and the unit is even much quieter than when originally installed.  Great company, would have been even better if
it was wired correctly from the get go, however, I think the work was outsourced to a contractor originally, so it may have not been entirely their fault..
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I would like to visit the job with my service and install managers to evaluate the situation.  Please give a day and time when we can have access to the equipment and crawlspace.
 
Thanks,
 
Steve Morrison
President
Rusk Heating and Cooling, Inc.

[redacted] from 9am to 5pm, ext. 101 or [redacted] after 5:30pm
 
I will not be available this evening though.
 
I will be at work for another 45 minutes tonight.
 
[redacted]

I will personally call Mr. [redacted] to schedule the visit to his home to evaluate the system. 
Thanks,
Steve Morrison
President,
Rusk Heating and Cooling, Inc.

[redacted]
[redacted]
[redacted]
[redacted]
On my way home, will be ready for our 11AM meeting at [redacted].
 
[redacted]
[redacted]

Check fields!

Write a review of Jamaica Buick, LLC

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Jamaica Buick, LLC Rating

Overall satisfaction rating

Add contact information for Jamaica Buick, LLC

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated