James A. Grundy Agency

To Whom It May Concern:In response to the following letter issued 05/10/2016, it is the Company’s standing that We responded to the insured within a timely manner as the following information indicates:Policy Information History:10/07/ Non-Payment Cancellation/Reinstated with payment 10/07/Non-Payment Cancellation/Reinstated with payment 10/07/Non-Payment Cancellation/Reinstated with payment 10/07/Non-Payment Cancellation Per call made to company 10/19/insured was informed of the information requiredNo response was received the insured at that time New application requested on 02/19/Sent to applicant and no response received at that time Applicant called 04/25/15:to see if application was received, we had not received information and applicant was given email address of [redacted] Applicant called again 04/29/14:and application was refaxed to applicant at ###-###-#### Received emailed application on 05/04/2016, application and forms not signed Application reviewed by Underwriting Department and declined Letter emailed to applicant on 05/05/2016Applicant spoke with Senior Underwriter and explained declined application on 05/06/Thank you, Heather M***Grundy Worldwide a division of Philadelphia Indemnity

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I am including a copy of this response to the insurance commissioner of
PennsylvaniaIf you look in the right margin of the screenshots you have provided, for Marine Insurance it states "Agreed Value. No Survey Required." Not only
is your website deceiving, but you are flat out being untruthful in your
reflection of my dialog with Megan and at no time did I tell her to
"shut up". Megan, you should be ashamed of yourself. This company
clearly does not have any ethics, which makes me believe that this truly
is a bait and switch routine for boaters desiring not to have an
insurance survey, but in fact, after paying their money are to required
to get one by Grundy. Buyer beware, the true colors of this company
are showing loud and clear. Not a company that I would entrust
insuring anything with
Regards,
*** ***

To Whom It May Concern:In response to the following letter issued 05/10/2016, it is the Company’s standing that We responded to the insured within a timely manner as the following information indicates:Policy Information History:10/07/2012 Non-Payment Cancellation/Reinstated with payment 10/07/2013...

Non-Payment Cancellation/Reinstated with payment10/07/2014 Non-Payment Cancellation/Reinstated with payment 10/07/2015 Non-Payment CancellationPer call made to company 10/19/2015 insured was informed of the information required. No response was received the insured at that timeNew application requested on 02/19/2016. Sent to applicant and no response received at that time. Applicant called 04/25/2016 15:15 to see if application was received, we had not received information and applicant was given email address of [redacted] Applicant called again 04/29/2016 14:16 and application was refaxed to applicant at ###-###-####Received emailed application on 05/04/2016, application and forms not signed Application reviewed by Underwriting Department and declined Letter emailed to applicant on 05/05/2016Applicant spoke with Senior Underwriter and explained declined application on 05/06/2016Thank you,Heather M[redacted]Grundy Worldwide a division of Philadelphia Indemnity

To Whom It May Concern:In response to the following letter issued 05/10/2016, it is the Company’s standing that We responded to the insured within a timely manner as the following information indicates:Policy Information History:10/07/2012...

Non-Payment Cancellation/Reinstated with payment 10/07/2013 Non-Payment Cancellation/Reinstated with payment
10/07/2014 Non-Payment Cancellation/Reinstated with payment
10/07/2015 Non-Payment Cancellation
Per call made to company 10/19/2015 insured was informed of the information required. No response was received the insured at that time
New application requested on 02/19/2016. Sent to applicant and no response received at that time.
Applicant called 04/25/2016 15:15 to see if application was received, we had not received information and applicant was given email address of [redacted]
Applicant called again 04/29/2016 14:16 and application was refaxed to applicant at ###-###-####
Received emailed application on 05/04/2016, application and forms not signed
Application reviewed by Underwriting Department and declined
Letter emailed to applicant on 05/05/2016Applicant spoke with Senior Underwriter and explained declined application on 05/06/2016
Thank you,
Heather M[redacted]Grundy Worldwide
a division of Philadelphia Indemnity

December 23, 2014Dear [redacted],
This letter serves as a response to [redacted]'s complaint regarding our company's advertising as well as his refund.
[redacted] applied for a Classic Boat policy for his 1984 [redacted] and was issued an insurance binder for temporary proof of...

coverage on 11/21/2014. On the same day, we accepted payment in the amount $933.00 for the year's coverage via credit card. On December gh 2014, our underwriting company, [redacted], requested a “condition and valuation out of water” survey to be completed within 60 days from the binder date of 11/21/2014. They also required a letter of compliance for the findings of the survey. This is a typical underwriting procedure. [redacted] was contacted on December 9, 2014 by our Classic Boat Representative Megan N[redacted], indicating that survey was required and needed to continue coverage. He immediately became irate and explained to Megan that he was threatening to contact the Insurance Commissioner and Revdex.coms. He also verbally insulted her and told her to “shut up” multiple times as She was attempting to explain the situation and possible other options. [redacted]'s responses to Megan were completely inappropriate and Megan felt intimidated at which point She could no longer appease [redacted], so she made her supervisor, Jennifer H[redacted] aware of the situation. On 12/11/2014, [redacted] requested a full refund on the policy which we immediately did the same day.[redacted] also made a complaint regarding our Classic Boat Program advertising. He states that our website boasts “No surveys required.” That is not a true statement. Please see a copy from our website for classic boat applications which states “Surveys typically not required”. Please also see copies of the binder and email correspondence to our underwriting company as well as to [redacted].Please contact me with any further questions.Sincerely,Heather M

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
They never said why they lied and everytime I ask for a supervisor noone would come to phone and when they come they Lie about calling back I talked to 2 or 3 diferent ones an all of them was full of lies I talked to the I guess senior vice president about situation only thing he had to say was sorry for wrong information this company is full of lies dont know how to treat customers. I would not recommend anyone to use this company every one has nasty attitude like u owe them some we dont owe yall anything. 
Regards,
[redacted]