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James A. Katona, Sr., Professional Roofing

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Reviews James A. Katona, Sr., Professional Roofing

James A. Katona, Sr., Professional Roofing Reviews (2)

August 27, 2014
Dear [redacted],Why the [redacted]'s chose to go to you is beyond my understanding.
#1 - Our office is less than 2 blocks away. We are an established 57 year old business and engaged in community affairs. If no one is in the office a sign on the door includes a cell phone...

number. I have never failed to return a customer's call for service or especially in regard to a complaint.I never intentionally ignore my customers. I personally receive and return all calls made to my business as has been standard policy for 57 years. It may take a day or two at times.
I with 2 of my employees visited the property on two occasions (prior to my being aware of this complaint to the B.B.B.) and coated a parapet wall with aluminum coating without charge, which was not in any way a part of our written or verbal contract.
#2 – I asked [redacted] if she had a copy of our contract. She claimed they were unable to find it. Their expecting us to come back and paint the cornice & soffit (which is aluminum siding with a baked on finish that does not require painting) is baffling.
#3 - However, we coated the parapet wall flashing – again not a part of our contract. We did so before being aware of the B.B.B. complaint and without charge which is our preferred way of doing business.
My view point is this should not in any way affect our good standing, please confirm. If you should have any questions, concerns or further requirements for me please do not hesitate to contact me.
Sincerely,
James K.

Review: I hired Katona Roofing to reroof my home and complete other repairs. The roof and repairs were completed to our satisfcation. Howver, the installer told me to call Katona back in approximately one year to have them come back and paint the fascia and soffit. According to the installer the fascia and soffit needed to age for approximately one year before they could be painted. I have made multiple attempts to contact Katona to schedule a date for them to paint the fascia and soffit. A representative from Katona has never responded the multiple messages I have left.Desired Settlement: I would like Katona honor our contract and paint are fascia and soffit.

Business

Response:

August 27, 2014Dear [redacted],Why the [redacted]'s chose to go to you is beyond my understanding.#1 - Our office is less than 2 blocks away. We are an established 57 year old business and engaged in community affairs. If no one is in the office a sign on the door includes a cell phone number. I have never failed to return a customer's call for service or especially in regard to a complaint.I never intentionally ignore my customers. I personally receive and return all calls made to my business as has been standard policy for 57 years. It may take a day or two at times.I with 2 of my employees visited the property on two occasions (prior to my being aware of this complaint to the B.B.B.) and coated a parapet wall with aluminum coating without charge, which was not in any way a part of our written or verbal contract.#2 – I asked [redacted] if she had a copy of our contract. She claimed they were unable to find it. Their expecting us to come back and paint the cornice & soffit (which is aluminum siding with a baked on finish that does not require painting) is baffling.#3 - However, we coated the parapet wall flashing – again not a part of our contract. We did so before being aware of the B.B.B. complaint and without charge which is our preferred way of doing business.My view point is this should not in any way affect our good standing, please confirm. If you should have any questions, concerns or further requirements for me please do not hesitate to contact me.Sincerely,James K.

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Description: Roofing Contractors

Address: 4384 Manayunk Ave, Philadelphia, Pennsylvania, United States, 19128

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katonaroofing.com

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